Puente Hills Hyundai - Service Center

I took my 2022 Ioniq 5 in for service after running over a large pothole. Two tires on the right side were blown and I had to tow my car. Initial assessment was two new tires and alignment. Since it was a S a large pothole. Two tires on the right side were blown and I had to tow my car. Initial assessment was two new tires and alignment. Since it was a Saturday and the tires are out of stock, I was given end of Monday to finish the service. I got a call from Jae Lee and was informed that the front rim was bent and needed to fix. It would take an extra day. I agreed and requested to put two new tires and un-damaged rims in the front and old tires with damaged rims in the back. I followed up on Tuesday and it was not finished and was told that it would take another day. I followed up again on Wednesday afternoon and was told that rear rim was also bent. It was not found earlier because the damage was inside. The work was finally done on Friday afternoon. When I picked up the car, two new tires and fixed rims are on the right side, not the way I requested. I complained it to Jae Lee and he said it would cost extra to put the tires and rims as the way I requested. It is the duty of the service advisor to inform the customer when something could not be done as the customer requested. Communication with Jae Lee was also very poor. I tried texting and calling, but I wouldn't get a response until after 3-4 hours. Some times no response, or took a day, which was very awful. More

Terrible service. They don't try to resolve the issue they just look for codes when not every issue sends a code. They don't try to resolve the issue they just look for codes when not every issue sends a code. More

This is the 2nd vehicle I have taken to service and Javer is so responsive, quick and kind. is so responsive, quick and kind. More

My car does not get the courtesy car wash. Fluids were not checked or topped of. Fluids were not checked or topped of. More

My service rep Johordan is always a pleasure to speak to, and his customer services skills are to be applauded. and his customer services skills are to be applauded. More

Customer service is excellent Waiting area is very clean Coffe and snack are great Great service Coffe and snack are great Great service More

Great service, and faster than expected. Lee took care of me and definitely will be back. Lee took care of me and definitely will be back. More

Kind and courteous. Very helpful in getting a rental car at the dealer rate. Took a little. Linnet to get but not bad. Very helpful in getting a rental car at the dealer rate. Took a little. Linnet to get but not bad. More

Very friendly, task specific, job focused, staff. Javer is knowledgeable, experienced, friendly, and result oriented. Javer is knowledgeable, experienced, friendly, and result oriented. More

Fast and friendly service, even when it is busy. My service advisor Jae M Lee went the extra mile to show me some of the checks being performed. My service advisor Jae M Lee went the extra mile to show me some of the checks being performed. More