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Puente Hills Hyundai - Service Center
City Of Industry, CA
4,647 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,647 Reviews of Puente Hills Hyundai - Service Center
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April 30, 2024
Last service went excellent. I previously was so dissappointed with Puente Hills Hyundai both sales and maintenace that I felt had no option but to take the Sonata I bought at Pu I previously was so dissappointed with Puente Hills Hyundai both sales and maintenace that I felt had no option but to take the Sonata I bought at Puente Hills to another dealer for maintenance. I also bought my Santa Fe at the other dealer. However, Puente Hills is only 3 miles from my house. It was so frustrating having to drive miles out of my way to buy and maintain both of those vehicles. I decided I had to try Puente Hills Hyundai again as it had been several years. It does seem like the bad service techs (that in years past I caught trying to overcharge me) are no longer there. I do not know if the salesman who over the phone lied to me and said the car I wanted was in stock in the color I wanted but then insisted I drive a different color car and just buy it instead because they did not actually have the color I wanted is still there. Since I came within an hour of talking to him on phone, they did not sell the correct colored car; they did not have it. I think his name was Jake. More
by jamillig
Verified CustomerEmployees Worked With
Noah Light 2617
April 29, 2024
This dealeship did what the others could not. After so much hardship to get my vehicle working properly they addressed everything i brought it in for and completed it. They are highly recommended After so much hardship to get my vehicle working properly they addressed everything i brought it in for and completed it. They are highly recommended. More
by nelsonchristophercastillo
Employees Worked With
April 27, 2024
We were very happy with the service. We will definitely be coming back for our business We will definitely be coming back for our business More
by JAALARCONV2002
Employees Worked With
April 27, 2024
Javer is the best service adviser I have met from different car dealers during the past 40 years. different car dealers during the past 40 years. More
by GEORGEJFAN
Employees Worked With
April 26, 2024
I recently took my car into the dealership because my mechanic believed it was burning oil, as there was no oil in my car on routine oil changes (2). My mechanic shared that this was a common problem wi mechanic believed it was burning oil, as there was no oil in my car on routine oil changes (2). My mechanic shared that this was a common problem with Hyundai SUVs. My mechanic, instructed me to take it to the dealership for them to look at. I took it to the dealership, presented the receipt from my mechanic and I was instructed, by Gary the service man, to come back after I drove the car in additional thousand miles so they could do tests on it then. When I brought it back, they had to take a gasket off and take pictures. But then they didn’t have parts for a week to replace this gasket they took off. So while the cost was under warranty for the engine, I am out $400 for a rental car. I asked to speak with the service manager on two different occasions and never heard back from him. Gary, the service person I was dealing with, told me that the service manager was in surgery and that’s probably why he never got back to me and there was nobody else available at the dealership to speak to my service concerns as they were on a “skeleton“ crew. Now I have to drive my car again for another thousand miles and bring it back, and not sure how much this is going to cost me. I love my Hyundai, but I will not buy another if Hyundai does not do right by me, specifically reimbursing me for the costs I have incurred while they test my car. When your cars have a known defect, it is beyond me that an adequate inventory of parts needed to fix the problem are not kept in stock. More
by Terri1996msw
Employees Worked With
Gary
April 25, 2024
Our Service Advisor Javer did a fantastic job keeping up informed on the status of our repair. The issue was complicated (Hybrid system electrical issues), so it take over 2 months to get root cause identif informed on the status of our repair. The issue was complicated (Hybrid system electrical issues), so it take over 2 months to get root cause identified and the correct parts ordered and replaced. Javer did provide us with a loaner vehicle during that time, and that gesture was greatly appreciated. More
by dezbac
Employees Worked With
April 25, 2024
The service received was very good! Would highly recommend the location and company to many people. Would highly recommend the location and company to many people. More
by franceshearts
Employees Worked With
April 25, 2024
I have been very satisfied with the service at this dealership. They are knowledgeable and honest, and concerned about the safety of the car. Javer does a wonderful job as service manager. dealership. They are knowledgeable and honest, and concerned about the safety of the car. Javer does a wonderful job as service manager. More
by MINNIE7768
Employees Worked With
April 24, 2024
Missing 4 tires air cap. I just found next morning. Isn't it too much to wait 4 hours for the oil change? of course, it's my mistake not to make an appointment in advan I just found next morning. Isn't it too much to wait 4 hours for the oil change? of course, it's my mistake not to make an appointment in advance. More
by CABAEK
Employees Worked With
