Puente Hills Toyota
City of Industry, CA
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1,297 Reviews of Puente Hills Toyota
Overall, I would say I am very satisfied with my purchase and experience at this dealership. The entire process was smooth and everyone was great to work with. However, there is something I would like to s and experience at this dealership. The entire process was smooth and everyone was great to work with. However, there is something I would like to share and be known where I felt it was a little deceiving (bait & switch). I am not blaming anyone in particular as I do not know who was technically supposed to tell me in advance; but I was not aware prior to the purchase that the “paint/appearance protection” was already included. Luckily, the person I was with, noticed the price was raised by about $1,000 when I was signing the paperwork or else I do not think anyone would have told me. When I asked if that is something I could “opt out of”, I was told “well, it was already done to the car”, as if I did not have a decision in whether I even wanted it. Why wouldn’t something like that already be included in the price? I was surprised because I felt everyone I had dealt with up until that point was very transparent and honest. I am not sure if it would have changed my mind, but it would have been nice to be front loaded with that information. I should not have to be the one to notice things like that. I dealt with Robert G , and Kim in finance. More
She was very kind and gave me advice to help me choose the options I needed. Thank you very much for providing me with a lot of useful information I needed during the purchase process. the options I needed. Thank you very much for providing me with a lot of useful information I needed during the purchase process. More
100% recommended talking to Jason Lopez if you're looking for a new car. He is everything you'll look for in a salesmen; friendly, nice, patient, hard working, transparent, flexible, just really willing to w for a new car. He is everything you'll look for in a salesmen; friendly, nice, patient, hard working, transparent, flexible, just really willing to work with you. The service provided by him was exceptional! I was one of the last customers at the dealer yet he waited until the very end to even install SOS without making you feel rushed to leave. Overall, excellent experience with Jason Lopez. Also, Jose Diaz in the finance department was not far behind Jason's service. He was also super friendly, relatable, transparent, flexible, willing to work with you. He also stayed until closing time to made sure we were comfortable with the deal. Great experience with Jose Diaz as well. Superb job from both Jason Lopez and Jose Diaz. More
Purchased Camry Hybrid and Octavio was very helpful with showing me the vehicle and getting through the process quickly and efficiently. It was easier than I thought. showing me the vehicle and getting through the process quickly and efficiently. It was easier than I thought. More
Nick was the best so helpful and knowledgeable he made the car buying process seamless I have already highly recommended Nick and PHT to family and friends the car buying process seamless I have already highly recommended Nick and PHT to family and friends More
Alex Lim was very transparent in the sales process, he was able to negotiate a great two car deal. He was respectful, friendly and great energy all around. I recommend Alex Lim if you visit Puente Hills T was able to negotiate a great two car deal. He was respectful, friendly and great energy all around. I recommend Alex Lim if you visit Puente Hills Toyota for a purchase of a car! More
From beginning to end, my experience buying my 2021 Toyota Tacoma from PHT was second to none! Everyone was no nice and accommodating, it made the morning so easy. Jason Lopez listened to me, and del Toyota Tacoma from PHT was second to none! Everyone was no nice and accommodating, it made the morning so easy. Jason Lopez listened to me, and delivered on the day, treating me like family. He definitely provided the best experience buying my Tacoma. Sim Lu was also so very nice, he made the finance part of the deal easy as well. I would definitely recommend PHT to everyone I know. More
Of all of our new vehicle purchases done in the past, Jason was the very best of all previous sales personnel. Extremely courteous, polite and respectful. His helpfulness was on display as he took time Jason was the very best of all previous sales personnel. Extremely courteous, polite and respectful. His helpfulness was on display as he took time explaining to us everything about out new Tacoma. He is a great asset for this dealership. More
Evan though it was a busy Saturday afternoon we were greeted and catered to. We were looking for a specific vehicle and were never pressured to look at another vehicle nore pushed to buy the car we look greeted and catered to. We were looking for a specific vehicle and were never pressured to look at another vehicle nore pushed to buy the car we looking at. Over all an extremely satisfying experience. More
This person is very nice, very enthusiastic, very attentive service, and gives us a good car buying experience. I strongly recommend that everyone who needs to buy a car can find him to buy a car. attentive service, and gives us a good car buying experience. I strongly recommend that everyone who needs to buy a car can find him to buy a car. More