Puente Hills Toyota

Rossand C. Navarro, he is an incompetent service man Dear Sir, I would like to sharing my experience with you of the car maintenance at April 16 in your Puente Hills Dealership, and also complain abou Dear Sir, I would like to sharing my experience with you of the car maintenance at April 16 in your Puente Hills Dealership, and also complain about your service advisor 8153 Mr. Rossand C. Navarro. 1, He told me it would take about an hour and a half, but I waited for 4 hours. 2, During which time, I went to ask him 3 times about when it would be done, but he never asked for me even at once. Even they found a tire bad need to be replaced, that’s what he told me when I went to see him. 3, I told him that I just want to change oil and filter, He said total cost is $145.00, Later he told me a tire bad need to replaced he cost is $98.88. I am afraid I didn’t hear clearly, just repeat say: change a tire is $98.88, totally I need to pay $145.00 + 98.88. He said yes. But when I went to check out, I found that he had added the alignment, the cost is $98.88 and the tire is became to $134.00. 4, I please your accounting people to ask him to come back, but he didn’t come. After a long time, he came here and said the alignment was your agreed to do and then he left and didn’t talk to me anymore. 5, During the maintenance period, he didn’t explain the car’s problems as Andrew did before, and didn’t elaborate on the situation and matters needing attention after the maintenance. I have been keep my car in your shop almost 4 years, and I have never met anyone like him. In a word, his service attitude is very bad. Thank you Yanping Gao More

If your service man in charge is tom Tom is a good service man incharge and he tell what your car need to do or fixed and change part if needed .His a good service man nothing else.. Tom is a good service man incharge and he tell what your car need to do or fixed and change part if needed .His a good service man nothing else.. More

Best service ever Ramond is the BEST service for everything!!! Highly recommend!!! He help us a lot with good price and quickly pick up. He is super friendly with my li Ramond is the BEST service for everything!!! Highly recommend!!! He help us a lot with good price and quickly pick up. He is super friendly with my little girl. More

Great Over delivered. Tom has over delivered on the time, quality, and service. He is exceptional at his work and kept me in the loop all the way through th Over delivered. Tom has over delivered on the time, quality, and service. He is exceptional at his work and kept me in the loop all the way through the process. More

Not 1 Camry sold but 2! After my brother in law received excellent service for purchasing his 2018 Camry he brought me to the dealership the very next day where I bought my 2 After my brother in law received excellent service for purchasing his 2018 Camry he brought me to the dealership the very next day where I bought my 2018 Camry. Now my daughter is thinking of buying a car and Puente Hills Toyota will be the place to go. When I went back for service of my LoJack installation, everyone was professional and friendly. From the time I got out of the car to the time I got into the car to leave. All and all I am very happy with the excellent service I received at Puente Hill Toyota starting with David Cervantes Sales Specialist to Jenny Lopez in the Service Department. Thank you Puente Hills Toyota for my beautiful car of a lifetime and the last gift my husband will give me. L. Trujillo More

Advisor My advisor Tin was great. Was very helpful and professional. Followed up with all my questions. Best experience so far. Everything was done great My advisor Tin was great. Was very helpful and professional. Followed up with all my questions. Best experience so far. Everything was done great and fast Thanks again for everything. More

Pleasant My advisor was Silvia. She is always very nice and friendly. She even remembered me from a previous visit. I had a very nice experience. My advisor was Silvia. She is always very nice and friendly. She even remembered me from a previous visit. I had a very nice experience. More

Amazing The service was really fast and employees were friendly as I waited for the car to be done. I did hope they have free coffee wield I waited for the ca The service was really fast and employees were friendly as I waited for the car to be done. I did hope they have free coffee wield I waited for the car. More

Excellent Tim is always so gracious to explain the services need on my vehicle. He never hesitates in answer any further inquiries that I might have. Tim is always so gracious to explain the services need on my vehicle. He never hesitates in answer any further inquiries that I might have. More

Good place to visit Service department staff is very knowledgeable and helpful . Strongly recommend, ask for Tom Anderson by name. Thank you Sim Luu for your help with fi Service department staff is very knowledgeable and helpful . Strongly recommend, ask for Tom Anderson by name. Thank you Sim Luu for your help with finance. More