Puente Hills Toyota

Good service. Efficient. Made an appointment for service. They had all my data in the ‘puter, Had recommended service needs from the last time and I did not have to dig aroun Made an appointment for service. They had all my data in the ‘puter, Had recommended service needs from the last time and I did not have to dig around my papers to find it. I like the efficiency. Got there was handed off to service rep. Kin. He was quick and attentive to providing service and listening to me. Presented my service papers to guest counter to get a token for a free cup of coffee and cookie at in-house Subway. Headed to the in house theater to watch a movie that was playing. Was called on cell when car was serviced on time. There were also ‘puters available to surf the net. Overall very nice. They are quick and efficient without the banter and small talk. I hate small talk, it just wastes time at a business where a customer comes first. So many places now allow their employees to stand around to chat with each other while a customer is standing in front of them. They don’t seem to allow their staff to do that which I am thankful for. I hate businesses that do that. Only thing is that the bench seats in the theater have become worn and are very hard and uncomfortable. Should provide fresh popcorn though. One more thing, a specific service was listed as $188.00 but I was charged the prior price of $188.88. I pointed it out to my service rep and he corrected it quickly. But when final papers were presented to me and paid by me I noticed that I was still charged $188.88 instead of $188.00. Went back to service rep and he tried to correct it but the ‘puter had closed it out already. I was told by him to come back next time for service and ask for him and he will credit me back the 88 pennies. That was an irritation. A business should never owe their customers anything other than good service, good warranties and goodwill. Oh well, there goes my senior coffee at McDonald’s. Overall the place is a nice place to have your car serviced. More

Sonny is Awesome! Sonny is a great Service Adviser - great customer service and extremely welcoming. Be sure to ask for / make an appointment with him when you come to Sonny is a great Service Adviser - great customer service and extremely welcoming. Be sure to ask for / make an appointment with him when you come to get your car serviced! More

Informative Ray Alvarez, has a lot of knowledge in what he does and took the time to explain everything about the car we bought,greatly appreiciated. Ray Alvarez, has a lot of knowledge in what he does and took the time to explain everything about the car we bought,greatly appreiciated. More

This man right here gives Toyota the name it deserves Thank you for my 2018 Toyota Camry XSE. We all know how this business goes it’s commission and I was very happy that my sale was given to Sean and his Thank you for my 2018 Toyota Camry XSE. We all know how this business goes it’s commission and I was very happy that my sale was given to Sean and his family. He’s not only professional, but completely sincere of his customer being happy and getting what they want not only just about getting the sale of the car. He’s a sweetheart and have referred him only to my friends and strangers that compliment my new car I drive. Thank you Toyota of La Puente More

Regular auto maintenance The service is very efficient. Because the dealer is close by my work place, the shuttle service is very convenient for me to go to work after drop of The service is very efficient. Because the dealer is close by my work place, the shuttle service is very convenient for me to go to work after drop off my car. I have experienced very friendly customer service in this dealer. The most important reason I like this dealer is there are a lot of service appointment time available for me to pick. It helps me a lot to fit in my busy work schedule. More

Excellent Service My service was for 6 months review and it was completed as promised in a timely manner. Everyone's attitude were nice and made me feel comfortable My service was for 6 months review and it was completed as promised in a timely manner. Everyone's attitude were nice and made me feel comfortable staying while waiting for the service to be completed. More

Very helpful Mrs Kim has a great personality and great customer service! I enjoy signing my documents to finish up my purchase. Thank you for your help,mrs Kim! Mrs Kim has a great personality and great customer service! I enjoy signing my documents to finish up my purchase. Thank you for your help,mrs Kim! More

Tom is amazing! I wouldn’t go anywhere else. Tom is so nice and just a genuine guy. He explains everything and goes through all your options. Thanks Tom! I wouldn’t go anywhere else. Tom is so nice and just a genuine guy. He explains everything and goes through all your options. Thanks Tom! More

Vehicle Service I have been taking my vehicle to Puente Hills Toyota for many years. Tom Anderson usually takes care of the service needs of my vehicle. I feel confid I have been taking my vehicle to Puente Hills Toyota for many years. Tom Anderson usually takes care of the service needs of my vehicle. I feel confident when I leave that my vehicle is road safe and has been properly serviced. Tom is friendly, courteous and always professional. More

The GREATEST!! The service department at PHT has got to be the best, All of the service reps are easy to work with and explain the parts that are needed and why. I The service department at PHT has got to be the best, All of the service reps are easy to work with and explain the parts that are needed and why. I have to thank Tom for allowing me to be one of his customers, from now on this is my "go to" Service Manager. Thanks again Puente Hills Toyota. More