Puente Hills Toyota

Great service! The pick up truck I purchased for my son was really nice and service from Mr. Ray Alvarez was excellent. Thank you Puente Hills Toyota and Thank you The pick up truck I purchased for my son was really nice and service from Mr. Ray Alvarez was excellent. Thank you Puente Hills Toyota and Thank you Ray!! More

THANKS FOR EVERYTHING Thanks to Greg Kern and Ray Alvarez, I have a new 2015 Toyota Prius. They were both courteous, friendly, and help me with everything I wanted. I wil Thanks to Greg Kern and Ray Alvarez, I have a new 2015 Toyota Prius. They were both courteous, friendly, and help me with everything I wanted. I will refer on my friends who want a new car, to them. Siim Luu was also very friendly and helpful in finance. Thanks again guys for everything. More

Excellent service! I am very grateful with Rene Prado for all his attention, patience and the way he treated us. Great car, good deal and perfect service! I am very grateful with Rene Prado for all his attention, patience and the way he treated us. Great car, good deal and perfect service! More

Stay away! Trust me. DON'T GO TO THIS PLACE, the sales manager is so rude!!!! We made an appointment with an Internet sales then went to the shop. The Internet sales w DON'T GO TO THIS PLACE, the sales manager is so rude!!!! We made an appointment with an Internet sales then went to the shop. The Internet sales was nice, so we went on telling him the deal we are hoping to get. Then he said he has to check with his manager. Few minutes later a guy at 50s-60s (last name Chang as we could remember) came back with the Internet sales. The manager started with "so are you going to buy the car TODAY?" We said we have to see how good the deal is, as this is just our first stop. Then he said if you are not going to buy the car today there's no deal, come when you are really buying one. We said we are very serious buyer and we need to get a new car before end of this month (which is just 3 days away). Then he started to "educate" us saying if we are not serious considering buying, no deal will be revealed, and gave us an "don't waste my time" attitude. I was quite pissed at that time for being treated so rude but I didn't say anything. At last he turned to the Internet sales and said "They are not buying a car today for sure, it's not gonna happen. Just follow up with them to see when they are really getting one then schedule an appointment with them" and left without saying goodbye or thank you or even look at us. Before we go to this shop few friends have already told us it's the worst Toyota dealer ever. Now we know and seriously NOT recommend anyone going to this shop!! More

Awesome! My experience was totally awesome, I absolutely love Puente Hills Toyota. The hospitality was great, The wait time wasn't long at all!! As soon as you My experience was totally awesome, I absolutely love Puente Hills Toyota. The hospitality was great, The wait time wasn't long at all!! As soon as you approach the desk of the greeters they get right on the intercom making whoever you are schedule to meet with aware that you have arrived. The finance experience was quick, thorough and comfortable. I didn't have the documents I needed and to keep me from driving back and fourth they were able to lend me a computer. I would definitely recommend this dealership and I have already given out the business cards of the gentle men who sold me the vehicle Ray Alvarez. He is great, Nancy was fantastic and Ted was amazing!! LET PUENTE HILLS TOYOTA PUT YOU IN YOUR NEXT VEHICLE! More

Its ok about 4 months ago I came here walked in i liked how they got to the point ran my credit said it would be this much and there i liked that no waiting about 4 months ago I came here walked in i liked how they got to the point ran my credit said it would be this much and there i liked that no waiting the only problem was the car i wanted took them bout 2 hours to find had to wait till next day and i was promised a trunk net till this day i haven't gotten it More

Found the car I was looking for I drove in knowing what I wanted and found it here at Puente Hills Toyota. I had been looking for about a month. Finally with the large used car inven I drove in knowing what I wanted and found it here at Puente Hills Toyota. I had been looking for about a month. Finally with the large used car inventory at this dealer I felt satisfied. I was given a lot of customer service by salesman Fernando Quintanar, Manager Max, and Finance Manager Sim Luu. More

Great expirience Toyota at puente was great! Everyone was so nice! Alex vargas answered our every question and delivered what he promised! A+ service! I love the fact Toyota at puente was great! Everyone was so nice! Alex vargas answered our every question and delivered what he promised! A+ service! I love the fact that toyota offers great quality service! More

Awesome Experience!!! Ike Padri was an excellent sales person. Very personable kind experienced and informative. He made my car hunt a breeze and a very special experienc Ike Padri was an excellent sales person. Very personable kind experienced and informative. He made my car hunt a breeze and a very special experience. I leased a gorgeous brand new crossover and picked it up on my birthday. It was nicely decorated and made my day an unforgettable one! More

Ehhhhh My father came to the dealership to fix a power steering leak and to perform major maintenance interval. It was an expensive repair, but then again it My father came to the dealership to fix a power steering leak and to perform major maintenance interval. It was an expensive repair, but then again it was at a dealership. As a customer, you can expect to pay more at a dealership to handle the repair with the correct parts and expertise. Unfortunately, we had the misfortune of having them perform an alignment on my vehicle. This dealership did not print out an alignment spec sheet, but they stated that the vehicle was "aligned to factory specifications." After driving my vehicle and sending it to my trusted alignment shop, I was told that the vehicle needed shims and caliper bolts to correct the alignment. In short Toyota did not have the parts to correctly perform an alignment on our vehicle, but they charged us for an alignment that could not be performed correctly. To add insult to injury, they charged the cost of a four wheel alignment for a two wheel alignment, as the rear two wheels cannot be adjusted without the use of aftermarket shims. Do not take your vehicle here for alignment. As you will risk the stability of the vehicle, longevity of my tires, and the safety of the driver. Take it to a reputable alignment shop that will supply the proper parts and will take the time to adjust your alignment properly. More