Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Purvis Ford Lincoln, Inc. - Service Center
Fredericksburg, VA
337 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
337 Reviews of Purvis Ford Lincoln, Inc. - Service Center
Sort by
March 28, 2023
Great service. Competent staff. Pleasure to work with them. Courteous personnel. Good job. I use them regularly Competent staff. Pleasure to work with them. Courteous personnel. Good job. I use them regularly More
by asenior citizen
Helpful March 16, 2023
Went out of their way to ensure a warranty repair was done to my satisfaction. When it got delayed a day, they were understanding and kept me informed and helped ease the inconvenience of the day. They a done to my satisfaction. When it got delayed a day, they were understanding and kept me informed and helped ease the inconvenience of the day. They addressed all of my concerns. More
by Jeggert_vpi
March 13, 2023
Service dept is average at best. Work may be ok but takes exceedingly longer than normal nearly 2 hrs for oil change on one occasion. Had some brake repairs on another occasion than Work may be ok but takes exceedingly longer than normal nearly 2 hrs for oil change on one occasion. Had some brake repairs on another occasion than was told would take 2hrs to complete. Was almost 4hrs before my truck was ready. Kept checking on status at the 3hr mark and was always told the tech was “finishing up”. More
by Jeff
Employees Worked With
Daniel Mullins
March 01, 2023
Tony is awesome. I have purchased four cars from Purvis. Love my Raptor the most. Purvis always gives great customer service. Thank you for all you do! I have purchased four cars from Purvis. Love my Raptor the most. Purvis always gives great customer service. Thank you for all you do! More
by Coleman
February 28, 2023
I had a 9 AM pre paid maintenance appointment today for my 2016 Explorer-at 10:30 AM it still had not been pulled into the shop for this scheduled maintenance appointment- I had another early afternoon my 2016 Explorer-at 10:30 AM it still had not been pulled into the shop for this scheduled maintenance appointment- I had another early afternoon appointment so I had to decline waiting, for ever how long it might take, so I could make my other appointment. I can’t give very many stars on this experience. More
by Bwjbms9@aol.com
Employees Worked With
Unknown name of lady
February 10, 2023
The service was fast and the employees were very attentive to my concerns. They did an amazing job with customer service and servicing my truck. attentive to my concerns. They did an amazing job with customer service and servicing my truck. More
by curtis.e.manley
Employees Worked With
Neil Boley; Gcizek
February 10, 2023
Excellent dealership. No pressure salesmen .Great service folks when you drop off and pickup your car No pressure salesmen .Great service folks when you drop off and pickup your car More
by jxpt
January 27, 2023
Professional, courteous, attentive, friendly. Professional, courteous, attentive, friendly. Professional, courteous, attentive, friendly. Professional, courteous, attentive, friendly. Professional, courteous, attentive, friendly. Professional, courteous, attentive, friendly. Professional, courteous, attentive, friendly. More
by rafael
Employees Worked With
Rosie Cruz
January 25, 2023
My appointment was at 8:30 am so I left my car the night before, I was pleased to receive a call at 9:30 am that my car was ready ! When I arrived at the c/s desk, she was friendly and welcoming. Gave me my before, I was pleased to receive a call at 9:30 am that my car was ready ! When I arrived at the c/s desk, she was friendly and welcoming. Gave me my key and there was someone ready to het my car. Great service and seamless pickup More
by purplecomb
Employees Worked With
I don’t know who worked on my car
