Quality Subaru

Service Karen is uniquely friendly and warm with her welcome... Having such a receptionist customer service is unique and outstanding... Service is always spe Karen is uniquely friendly and warm with her welcome... Having such a receptionist customer service is unique and outstanding... Service is always speedy, and excellent. Free car wash is very nice... When we bought the car there 3 years ago, the experience throughout was too notch... More

Excellent Service Quick and painless service. Karen was a pleasure to deal with at the desk; goes over what is needed and what is recommended without forcing it down Quick and painless service. Karen was a pleasure to deal with at the desk; goes over what is needed and what is recommended without forcing it down your throat. More

best experince I had the best experince buying a brand new 2016 legacy from quallity subaru. I am so excited about my new car. Ralph was very patient with me when I I had the best experince buying a brand new 2016 legacy from quallity subaru. I am so excited about my new car. Ralph was very patient with me when I test drove several cars in the lot and he even took time from his day off to meet with me to pick it up. He's the best ! Jonathan - is the best service advisor ever I will follow him anywhere! More

helpful and friendly Our last 4 cars have been purchased from Quality Subaru. We have been treated and advised very well. Sales and service staff has been excellent. Our last 4 cars have been purchased from Quality Subaru. We have been treated and advised very well. Sales and service staff has been excellent. More

Very Positive Always timely and attentive. I've been going there for about fifteen years and have never had any problems with their service. Their senior discount Always timely and attentive. I've been going there for about fifteen years and have never had any problems with their service. Their senior discount is nice too. More

EXCELLENT DEALERSHIP ALL AROUND TO DO BUSINESS WITH! Wonderful, knowledgeable, and helpful staff. I purposely returned to Quality to purchase my second Subaru because of the staff in both sales and serv Wonderful, knowledgeable, and helpful staff. I purposely returned to Quality to purchase my second Subaru because of the staff in both sales and service. Mike Ward and Mark Soll were absolutely the best to work with - patient, courteous and very, very kind and in the past Paul Honious and Karen Prisco were a pleasure to work with in the Service department, as well, and I look forward to working with them again with my new car. I was particularly looking for a white Crosstrek with the Ivory leather interior and Mike wasted no time in locating one and obtained it immediately for me. However, timing is everything, I purchased this new vehicle during the DMV shutdown and Mark and Mike were both very patient and understanding in working with me to get through some of the hassles I had to deal with at DMV. Mark stayed very late on a Monday evening to ensure delivery of my car, he was very accommodating especially after a very long and busy day. Ed Chen made the finalization of the financial paperwork a breeze also staying very late and even going as far as providing me with a temporary dealer's plate to ensure delivery that night while he dealt with DMV the next day regarding a computer system glitch. They all definitely went above and beyond to satisfy me and ensure that I received my car quickly knowing that I was in a one-car household situation and really needed the car. I would also like to note, prior to dealing with Quality, I always dreaded purchasing a vehicle and that is no longer the case with this dealership and its staff. These gentlemen absolutely made this a very positive and pleasant experience for me and I highly recommend them to everyone. Kim P., Middletown, CT More

I love Quality Subaru Let me start by saying that I have leased and or purchased 5 different Subarus from Quality Subaru and will never go anywhere else. In addition, I ha Let me start by saying that I have leased and or purchased 5 different Subarus from Quality Subaru and will never go anywhere else. In addition, I have referred at least 4 people who have actually purchased a car from Quality along with referring numerous others. I purchased my first car when they were on Route 10 in Cheshire and dealt with the owner, Joe Blankenship (last name may be spelled incorrectly). They moved to Wallingford to a GORGEOU facility and I followed them - wonderful, helpful, FRIENDLY and knowledgeable staff no matter what department you are working with - sales, service etc. The waiting area is beautiful, inviting, and offers all the amenities - a fireplace, free coffee, donuts, newspapers, flat screen TV and so on. It's the staff that makes the place - it truly is. Every salesman I have worked with over the years has been knowledgeable and friendly, NEVER pushy and obnoxious. In all honesty, my favorite group is the Service Area - Paul Honious and Karen Prisco are magic - so very kind, caring and just all around wonderful every single time you call or go there. Their customer service simply cannot be improved upon - always right there no matter how busy it may be. Every interaction I have had with this dealership makes it #1 in my book and it should be in yours as well. Their inventory is exceptional as well; forgot to mention that aspect. They truly are the best and the ONLY dealership I would consider, hands down. Thank you Quality for the outstanding experiences you provide!!! More

Purchased a 2016 outback limited Very nice and knowledgable staff. I purchased this car over the phone. I test drove the outback at another dealership and was anxious to buy this ma Very nice and knowledgable staff. I purchased this car over the phone. I test drove the outback at another dealership and was anxious to buy this make and model. I called around to other dealers in ct and quality Subaru had a limited one coming in that was not sold already. Mark soll and Mike Ward were absolutely wonderful to deal with. Then when it was time to sign the financial papers Ed Chen was excellent They made my experience a positive one and pleasant one. I highly recommend this dealership and staff. Donna Chere Watertown Ct More

10,000 service The 10,000 mile service was performed more quickly than promised. The price was reasonable. The person I dealt with was friendly and efficient with th The 10,000 mile service was performed more quickly than promised. The price was reasonable. The person I dealt with was friendly and efficient with the paperwork. More

15K Service Brought our 2015 Forester in for service today. Very pleasant experience as always. I would highly recommend their service and sales department. This Brought our 2015 Forester in for service today. Very pleasant experience as always. I would highly recommend their service and sales department. This is the 3rd Subaru we've leased from Quality. More