Quality Subaru - Service Center

Knowledgeable , courteous, all around terrific guy! Chris took his time to compare and contrast different Subaru models so I’d be informed if and when I decide to upgrade. No pressure and very much a Chris took his time to compare and contrast different Subaru models so I’d be informed if and when I decide to upgrade. No pressure and very much appreciated. More

I was kick out of subaru by Kelly because my car was not aligned and it was test driven my their people and proven to be out of sorts and yet Kelly threatened me and kicked me out.. Jonathan was in a so cal aligned and it was test driven my their people and proven to be out of sorts and yet Kelly threatened me and kicked me out.. Jonathan was in a so call meeting and could not me with me... I was badly treated by this subaru company and I'm ashamed to know that is what they stand for... More

Dissatisfied at first but now Satisfied! I had my car serviced at Quality Subaru in Wallingford, CT on Friday July 22nd. I had a safety concern with my Subaru Legacy 2015. As I explai I had my car serviced at Quality Subaru in Wallingford, CT on Friday July 22nd. I had a safety concern with my Subaru Legacy 2015. As I explained to Quality Subaru during a past service visit - I am able to bring my car to a full stop (in my garage, driveway, or parking lot) and if I forget to put the car in Park, I am able to remove the key from the ignition freely and there are no visual and audio warnings. I am rather certain this is a serious safety concern as I've had my car ‘roll’ on me after I exited the car. It happened in my garage a couple of times and also in a parking lot where the car rolled into the side of the building. So - it was believed to be an issue in the ignition switch ‘area’ which seemed reasonable to me. It’s worth pointing out that I had a remote starter installed at Quality Subaru at one point and this was the only work I've ever had done in this ‘area’ of the vehicle. As I'm getting ready to give this car to my 16 year old daughter I wanted to have this safety issue fixed. I called Quality Subaru to make an appointment and they informed me I needed to pay in advance for the part needed for the repair which I was happy to do while scheduling the service visit. I dropped my car off at 8:30 in the morning on Friday 7/22. I was told the vehicle would be ready at the end of the day (service dept closed at 5.30pm on Friday’s). I was then informed that neither a loaner or rental was not available which I thought was a bit odd - but I was offered a one-way complimentary Uber back home - which I accepted. When I picked my car up around 5pm after paying for my own Uber back to quality I went in and paid for the ‘repair’. The charge for labor was 458.86 (the part I paid for in advance was approx $80 and the Uber ride was $30). I retrieved my car from the parking lot and immediately checked to see if the issue was resolved. I tried a couple times in the matter of 2 mins and realized nothing was different. I was still able to freely remove the key from the ignition while the car was in Drive and there were no audio or visual warnings. I immediately went back inside to discuss this with the supervisor and was basically told that the foreman left early that afternoon and he was not sure why no one confirmed whether my safety issue was addressed or not - and that he’d call me Monday morning to discuss next steps. Needless to say I was rather frustrated and ‘concerned’ - as this is a safety issue and I easily could have driven off from the dealer without realizing I still had a safety issue with this vehicle which I plan on giving to my daughter. I waited anxiously for a call Monday morning and I never got one. I called back around noon and spoke with the supervisor who I spoke with when I picked up the car on Friday. He basically told me that he spoke with the foreman and they did the work I requested and if I wanted this safety issue addressed it would need to be brought back in and properly diagnosed. There was never an apology and I didn't sense any empathy. Also I asked about the money I paid for the work that didn’t address the issue I am having - and was basically told there wasn’t much they could do about that. First off I was rather shocked to hear that ‘they did the work I requested.’ What I requested was that they repair the safety issue I was having. I referred to the ignition switch as this is what I was told in a previous visit. I am not a mechanic and would never tell a repair shop what is needed to repair and issue or concern. Moreover why would a service department with certified and qualified technicians simply do what a customer asks - especially for a safety concern! - without properly diagnosing the issue themselves. I did not make a new appointment with Quality Subaru at that time as I was extremely dissatisfied and somewhat concerned with the level of quality and due-diligence with their service department and management. Also I've been a loyal customer at Quality Subaru for nearly 5 years and I truly felt like I was being talked to and treated like a complete stranger. I filled out the survey Quality Subaru sent me the next day and I expressed my dissatisfaction and I have seen nor heard anything since. Needless to say, I do not plan on being a Quality Subaru customer any longer (I own two Subarus). I still need my vehicle repaired and I will look for a dealer with the utmost integrity, quality, and customer satisfaction. I respectively ask that Quality Subaru put the ‘quality’ back into their brand for the benefit and safety of their loyal customers. More

Great staff that is interested in responding to the needs of the Subaru customer. Quality Subaru employs a talented and focused group of employees that work diligently in making the customer's needs their to of the Subaru customer. Quality Subaru employs a talented and focused group of employees that work diligently in making the customer's needs their top priority. More

Mike and Johnathan took great care of my 2016 Impreza for a series of major & minor repairs including an engine leak. Johnathan and Mike kept me in the loop every step of the repair process. Mike went above a series of major & minor repairs including an engine leak. Johnathan and Mike kept me in the loop every step of the repair process. Mike went above and beyond with calling me with daily updates and ensuring I stayed informed as much as possible. I have never had a better service experience as a newer customer. I will certainly continue to bring my vehicle to Quality Subaru for all of its needs. More

My car was due for its 90k maintenance servicing and as always Jonathan was there to answer and address my questions and concerns that I had. I've always had complete confidence when I bring my car in for always Jonathan was there to answer and address my questions and concerns that I had. I've always had complete confidence when I bring my car in for any type of service to Quality Subaru and this appointment was no different. Thanks again Jonathan for another great service experience! More

I have been a service customer for over four years at Quality Subaru. Service has always been good but today's service deserved to be highlighted. Dashawn Hudson handled my service appointment with pro Quality Subaru. Service has always been good but today's service deserved to be highlighted. Dashawn Hudson handled my service appointment with professionalism and skill that is rare for any business. He arranged for a loaner car and worked through some warranty issues with the customer in mind. My experience proved that customer loyalty is important to this dealership. More

It's always stressful to have something wrong with your car so when all my dashboard light came on I figured I was in for a a headache. When I called to schedule an appointment Brianna answered and she was car so when all my dashboard light came on I figured I was in for a a headache. When I called to schedule an appointment Brianna answered and she was super friendly and helpful and took the time to hear all the things I needed done (I also had a recall and a couple other minor issues). When I arrived Thursday Jonathan took care of me and was very friendly, polite, and patient with explaining things. They gave me a courtesy car and sent me on my way. At one point I had to call and make sure they were doing everything I asked because everything seemed so seamless and easy and I'm not used to dealerships or auto shops remembering all I asked them but Jonathan made sure it all got done and I paid less than the quotes price for a small part replacement! He made some suggestions of other repairs but wasn't pushy about getting me to have it fixed. All in all I wouldn't hesitate to recommend Quality Subaru and will start doing so right away! (And I got a free car wash coupon!) More

New Brakes It was time for new brakes on my 2013 Subaru Legacy. As always, another wonderful service at Quality Subaru. Thank you so much Jonathan and the enti It was time for new brakes on my 2013 Subaru Legacy. As always, another wonderful service at Quality Subaru. Thank you so much Jonathan and the entire service staff !! More

Servicing I purchased my 2013 Subaru Legacy new from this dealership and have also been having it serviced here since day one. Always a pleasure when Jonathan I purchased my 2013 Subaru Legacy new from this dealership and have also been having it serviced here since day one. Always a pleasure when Jonathan Dillion is there when I bring it it. He has always gone above and beyond with all my service needs no matter what they may be at the time. Thanks again Jonathan for another great service experience !! More