Ed Chen

I recently had the experience of purchasing a Subaru Forester from Quality Subaru of Wallingford, and I wanted to share my thoughts on the process. Customer Service: ★★★★★ From the moment I walked Forester from Quality Subaru of Wallingford, and I wanted to share my thoughts on the process. Customer Service: ★★★★★ From the moment I walked in, the staff was welcoming and attentive. My sales representative, Chris Carey, was knowledgeable and genuinely interested in finding the right car for me. They took the time to understand my needs and preferences, which made the experience feel personalized rather than transactional. Inventory: ★★★★★ The selection of vehicles was impressive, with a range of makes and models to choose from. I appreciated the variety of both new and certified pre-owned options. I did lots of research before visiting the dealership and found that Quality Subaru offered the prepared vehicle I was looking for. Pricing: ★★★★ While the initial pricing seemed competitive, I found the negotiation process pretty straightforward, I was hoping to negotiate a lower price, but they held firm. All fees were clearly explained upfront, although the warranty add-ons were not offered until after cost was negotiated. It would have been helpful if they were more transparent about additional costs from the beginning. Expect an additional 3-4K after negotiations if you are interested in add on warranty coverage. Financing Options: ★★★★ The dealership offered various financing options, and the finance manager was very helpful in explaining the different plans available. I was able to secure a loan with a competitive interest rate, which made the purchase more manageable. Overall Experience: ★★★★ Overall, my experience with Quality Subaru of Wallingford was positive. The excellent customer service and wide selection of vehicles. I drove away in a car that I love and feel confident in my purchase. I would recommend this dealership to others. Final Thoughts: Buying a car can be a stressful experience, but with the right dealership, it can also be enjoyable. I appreciate the effort Quality Subaru of Wallingford put into making my experience a good one, and I would consider returning for future purchases. More

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Just bought my first Subaru from Ann. My son bought his first Subaru from Ann several months ago and he highly recommended working with her. So glad that I took his advice. Ann was caring My son bought his first Subaru from Ann several months ago and he highly recommended working with her. So glad that I took his advice. Ann was caring, patient and explained the process clearly. She follow through seamlessly on the delivery of my car. Thanks Ann. I love my new Crosstrek! Nancy C More

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Chris was extremely helpful throughout the process and made it feel almost seamless to get my car. Thank you! made it feel almost seamless to get my car. Thank you! More

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Leasing my new Crosstrek at Quality Subaru and working with Helena was a great experience. Helena was professional, knowledgeable and friendly. She listened to me, answered all my questions, and made the with Helena was a great experience. Helena was professional, knowledgeable and friendly. She listened to me, answered all my questions, and made the whole process an easy and pleasant one. And I love my new car! More

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My wife and I bought our second Subaru from Quality Subaru. This time we had the pleasure of working with William Dill and Mike Ward. He made our purchase go very smooth. He got us a great deal and can Subaru. This time we had the pleasure of working with William Dill and Mike Ward. He made our purchase go very smooth. He got us a great deal and can't be any happier with the experience. The whole Quality Team is fantastic they are super friendly and very helpful. We are already planning to get our third from them later this year! More

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I had a great experience working with Helena at Quality Subaru on finding a new Crosstrek. She listened to what I was looking for and gave me plenty of options throughout the car buying experience. She was Subaru on finding a new Crosstrek. She listened to what I was looking for and gave me plenty of options throughout the car buying experience. She was also very easy and pleasant to talk to. The atmosphere at this dealership is positive and I never felt pushed towards something that didn’t work for me. Highly recommend this dealership and working with Helena specifically! More

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The dealership was clean and professional. Everybody was welcoming and knowledgeable. I had a great experience financing my first car. Everybody was welcoming and knowledgeable. I had a great experience financing my first car. More

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Very easy to deal with , not pushy, pleasant, attentive, and knowledgeable. Highly recommend! Chris is a true asset to the company. and knowledgeable. Highly recommend! Chris is a true asset to the company. More

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This is our third Subaru Outback leased from Quality Subaru — and the third time we’ve worked with Helena O’Connell in doing so. She is the most professional, informed and customer-friendly automobile Subaru — and the third time we’ve worked with Helena O’Connell in doing so. She is the most professional, informed and customer-friendly automobile sales representative that I’ve ever encountered. Her knowledge of all Subaru products is superb. Furthermore, the service department at Quality Subaru is equally attuned to customer needs and dedicated to efficiency and a high level of automotive support skills. Subaru has a top-flight sale representative in Helena O’Connell! More

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What a wonderful dealership! ! Front the moment we walked in, they made us feel like family. There was no "hovering" salesperson, just genuine people. Helena was amazing and ma ! Front the moment we walked in, they made us feel like family. There was no "hovering" salesperson, just genuine people. Helena was amazing and made our whole purchasing process a breeze. She went above and beyond to help us secure our new vehicle. I would highly recommend Quality Subaru to anyone looking for a great vehicle and dealership. (The donuts and coffee were an added bonus too!) More

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