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RBM of Alpharetta

Alpharetta, GA

5.0
5,770 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,770 reviews

March 05, 2020

Fantastic low-pressure experience with Rich Alder and RBM of Alpharetta. I got a certified 2027 GLE350 4Matic with 30K miles for a great deal. Everyone that I dealt with was professional and treated me lik More

by Day HikingScotsman
Recommend Dealer
Yes
Employees Worked With
Tom Ahern, Diane Evans, Rich Alder
Mar 05, 2020 -

RBM of Alpharetta responded

Thank you so much, Day HikingScotsman! RBM of Alpharetta greatly appreciates the wonderful review and we are glad that Rich provided you with a proffesional buying experience. If you have any concerns with your new GLE, please, let us know. Your satisfaction is our top priority. Happy driving, RBM of Alpharetta

March 05, 2020

Professional! No gimmicks. Quality vehicles and market competitive pricing. No gimmicks, no clowns, no bell ringing. I worked with John Sauer and was enjoyed his matter-of-fac More

by garyu077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sauer
Mar 05, 2020 -

RBM of Alpharetta responded

Thank you garyu077. We really appreciate the kind words, and thank you for your business. We're delighted to hear that John and the rest of our team at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

March 04, 2020

John went over and beyond to locate the specific GLS450 that we were looking for. He worked with our timeline to find the right color, exterior and interior and low mileage in a 2019 vehicle with the featu More

by Dwstruble90
Recommend Dealer
Yes
Employees Worked With
Tom Ahern, John Sauer
Mar 04, 2020 -

RBM of Alpharetta responded

Thank you Dwstuble90 for the kind words about RBM of Alpharetta. We're delighted to hear that John took excellent care of you and made you feel welcomed at every visit. If there is anything we can do with regards to your new GLS, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is our top concern. Sincerely, RBM of Alpharetta

March 04, 2020

RBM of Alpharetta is always the place I take my Mercedes to have service done. I am always pleased with their work. Steve Byrd was very helpful and took care of getting me in and out quickly. Very pleased! More

by Krista
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
Mar 05, 2020 -

RBM of Alpharetta responded

Hello Krista! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Steve took excellent care of you during your visit! Thanks for taking the time to share your experience with us. Sincerely, RBM of Alpharetta

March 03, 2020

Steve, my service advisor was superb. He took care of all my issues in a timely manner. All of the support staff in the service were courteous and very responsive to my needs and questions! More

by wpaul81
Recommend Dealer
Yes
Employees Worked With
Jay Harward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Byrd
Mar 04, 2020 -

RBM of Alpharetta responded

Thank you very much wpaul81! RBM of Alpharetta truly appreciates the wonderful review, and we are delighted to hear that Steve took excellent care of you on your visit. We wish you all the best! Sincerely, RBM of Alpharetta

March 03, 2020

It is always a pleasure to work with Steve Byrd in the service department. He took care of everything in a timely manner. Thanks to RBM. I appreciate your courtesy. More

by CyndyK
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
Mar 04, 2020 -

RBM of Alpharetta responded

Thank you so much CyndyK! We're happy to hear that Steve could provide you with a superb service experience. Thank you for your time and we look forward to seeing you again in the future. Happy driving, RBM of Alpharetta

March 02, 2020

I had excellent service from David Wang at RBM of Alpharetta! He was on top of everything and made the process easy. I will definitely buy from David in the future. More

by George
Recommend Dealer
Yes
Employees Worked With
David Wang
Mar 02, 2020 -

RBM of Alpharetta responded

Thank you George for the wonderful review. We are pleased to hear that David took excellent care of you on your visit. Congratulations on your new car, and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

March 02, 2020

Love working with Bill on finding the right car! How car buying should be! It was 5pm on Friday when we decided to look at cars, we texted Bill and he said come on over! He was patience and listened More

by lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Favini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Wang
Mar 02, 2020 -

RBM of Alpharetta responded

Thank you very much lisa! We are grateful for the kind words, and we thank you for your business. RBM of Alpharetta is delighted to hear that Bill could provide you with a professional, and engaging buying experience. Your complete satisfaction is our most important consideration, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

March 01, 2020

Thank you for your patience Jeff! I was not sure about the color, but you won me over. You made the purchase process easy and enjoyable. More

by Michelle
Recommend Dealer
Yes
Employees Worked With
Jeff Twiggs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

RBM of Alpharetta responded

Thank you for your business! We hope that Jeff and the rest of our dealership can continue to delight you. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

February 29, 2020

We had a less than satisfactory experience with another salesperson, management referred us to John, who took over and handled everything timely and adeptly. Good experience. More

by DavidT
Recommend Dealer
Yes
Employees Worked With
Diane (goes over the car’s technology) did a good job teaching me the features. , Carl Denton, Tom Ahern, John Sauer
Mar 02, 2020 -

RBM of Alpharetta responded

Hello, DavidT We are thrilled to hear that John provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

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