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RBM of Alpharetta

Alpharetta, GA

5.0
5,778 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,778 reviews

December 31, 2019

Had another great experience with my sales and leasing consultant David Wang. This is my 4th Mercedes and I couldn’t be happier! I highly recommend RBM of Alpharetta and David Wang for anyone looking for More

by Jonmacfadden
Recommend Dealer
Yes
Employees Worked With
David Wang
Jan 03, 2020 -

RBM of Alpharetta responded

Thank you very much Jonmacfadden! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that David took excellent care of you during your visit, and we congratulate you on your new car! Sincerely, RBM of Alpharetta

December 31, 2019

Service Convenient location always great service with a loaner car Kim is awesome! Prices are average for Mercedes dealerships I would recommend RBM Alpha More

by missy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Cates
Jan 03, 2020 -

RBM of Alpharetta responded

Hello, missy! We are thrilled to hear that Kim provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

December 31, 2019

Kim Cates at RBM Alpharetta is the best service advisor I have ever worked with. Over the years (more than 10 years) she had earned my complete trust. Kim along with her team has helped keep my vehicles in More

by mccreec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Cates
Jan 03, 2020 -

RBM of Alpharetta responded

Thank you mccreec. We really appreciate the kind words, and thank you for your business. We're delighted to hear that Kim could provide you with a delightful service experience. Your 100% satisfaction is our priority, and we do what we can to make each experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

December 31, 2019

Kim Cates has been our service adviser for many years. She goes above and beyond each and every time. A joy to work with and the reason we cone to RBM. More

by Cpalmisano
Recommend Dealer
Yes
Employees Worked With
Kim Cates
Jan 03, 2020 -

RBM of Alpharetta responded

Hello, Cpalmisano. We are thrilled to hear that Kim provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

December 31, 2019

Awesome experience! From the moment I walked into the dealership, I was pampered. I was introduced to John Sauer when the sales agent I was to meet (Rich) was delayed wi More

by DiamondLil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sauer, Rich Alder
Jan 03, 2020 -

RBM of Alpharetta responded

Thank you DiamondLil. We really appreciate the kind words, and thank you for your business. We're delighted to hear that Rich and John could provide you with a great buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

December 31, 2019

Exceptional service!!! Special thanks to Vadim Russu and RBM of Alpharetta for helping my wife finding and purchasing her dream car. Believe me when I saw this we are by no More

by Ikramz7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Russu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Thompson
Jan 03, 2020 -

RBM of Alpharetta responded

Thank you very much Ikramz7. We are grateful for the kind words, and we thank you for your business. RBM of Alpharetta is delighted to hear that Vadim could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

December 30, 2019

If you want stellar service, please see Steve. He will keep your Mercedes in pristine condition. His professionalism will keep me coming back to Alpharetta even though there are closer dealerships. More

by MercedesGirl
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
Jan 03, 2020 -

RBM of Alpharetta responded

Thank you very much MercedesGirl! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Steve provided you with the high quality service you deserve. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta Sincerely, RBM of Alpharetta

December 30, 2019

Steve Byrd has always been so helpful with service of car. He always explains everything that will be done and the cost. Always goes over and beyond for me. Highly recommend him. Thanks Steve ! More

by goffcathy
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
Jan 03, 2020 -

RBM of Alpharetta responded

Thank you gffcathy. We really appreciate the kind words, and thank you for your business. We're delighted to hear that Steve provided you with the high quality service you deserve. Your 100% satisfaction is our priority, and we do what we can to make each experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

December 30, 2019

John has sold me 2 cars. I met him three years ago when I bought my GLC 300 coupe. He is honestly the best car sales person I have ever worked with. He is real and gets you the lowest price from the beginnin More

by kym4usc
Recommend Dealer
Yes
Employees Worked With
John Sauer
Jan 03, 2020 -

RBM of Alpharetta responded

Thank you for your continued loyalty and business! We hope that John and the rest of our dealership can continue to delight you. We appreciate you taking the time to share another great experience with us! Sincerely, RBM of Alpharetta

December 29, 2019

Excellent sales experience at RBM Alpharetta! We had an excellent sales experience with Rich Alder! Bought the new GLB right off the showroom floor- Rich and the team were efficient and made the p More

by jac0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Thompson, Rich Alder
Jan 03, 2020 -

RBM of Alpharetta responded

Thank you jac0. We really appreciate the kind words, and thank you for your business. We're delighted to hear that Rich could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

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