Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
RBM of Alpharetta
Alpharetta, GA
5,865 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary?
A dealer that believes the road you take to get your car is as important
as the vehicle itself.
That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just
about making the driving experience exhilarating. It’s about making the
buying experience enjoyable.
Because any high-end dealership can offer sensational handling.
State-of-the-art components. Look-at-me styling. And pure luxury
encased in glossy sheet metal.
But we know it’s more than that. It’s elevating every customer to a
“we’re really, truly glad you’re our customer” customer.
It’s turning a handshake into a “how are the kids?” And answering
any questions, no matter how basic or how many. It’s never pressuring
for the sale, and always being respectful of someone’s time. It’s being
willing to find the exact right car for the exact right person. And offering
personalized service before they buy, with outstanding vehicle service
long after they do.
It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,865 reviews
January 25, 2011
I highly recommend this dealership's service department. From the moment you step out of your car you are pampered and catered to. The Customer Service Reps know their stuff and with their ability to resea From the moment you step out of your car you are pampered and catered to. The Customer Service Reps know their stuff and with their ability to research the synoptic data on your vehicle, they know exactly what services and upgrades should be performed. I have owned many types and makes of vehicles and dealt with many service departments, but I have never been as satisfied as I am with RBM-North. A special thanks to Teresa Cox, who makes every service experience a GREAT one. More
by pear48
Employees Worked With
Teresa Cox, Teresa Cox
January 17, 2011
Thank you David Wang for such an incredible car-buying experience! David provided excellent service and went above and beyond. I was in town for a business trip and had only the afternoon to evaluate th experience! David provided excellent service and went above and beyond. I was in town for a business trip and had only the afternoon to evaluate the car, make a decision and complete the transaction. With David's help, the process was expedient, which I really appreciated. More
by bhm
January 15, 2011
Recently, my local dealer in Coral Gables, Florida, was less than stellar when I needed a repair to the rack and pinion system of my GL 320, the repair to be paid under my extended warranty coverage with G less than stellar when I needed a repair to the rack and pinion system of my GL 320, the repair to be paid under my extended warranty coverage with GEICO. I called RBM of Atlanta-North (we have a second home nearby) and in no time RBM and GEICO reached an agreement acceptable to them and me. The cherry on top was when RBM discovered during a courtesy check that one of the repairs made by the Coral Gables dealer needed to be redone. Had RBM not caught the mistake of the other dealer our car would have been leaking oil all the way back to Miami and likely incurred serious damage. My service advisor (Dan Berry) and his supervisor (Ken Rutter) were excellent throughout - true professionals! More
by JJG
January 15, 2011
I live in Montgomery, Alabama and found i very hard to find a dealership with tha car we wanted to purchase with the low miles and only one year old. I gave RBM very high ratings because we drove over 20 find a dealership with tha car we wanted to purchase with the low miles and only one year old. I gave RBM very high ratings because we drove over 200 miles ahd the experience was great. We will surely buy there again. Clarence M. Shines Sr. More
by clashi
January 14, 2011
I recently purchased a Certified Pre-owned ML 350 from RBM North. I was very happy with the salesman's open and honest communication and his attention to all the details from the initial visit and test d RBM North. I was very happy with the salesman's open and honest communication and his attention to all the details from the initial visit and test drive to the date of purchase . This was my best car purchase experience ever! More
by jcaylor
January 14, 2011
Excellent service, yet again. Third time in, third home run as far as staff, work completed, and price charged. Did not expect this from a Mercedes dealer to be honest. Makes me more and more happy about run as far as staff, work completed, and price charged. Did not expect this from a Mercedes dealer to be honest. Makes me more and more happy about my purchase every time I go there. Teresa did a heck of a job getting my work done sooner than promised and it cost less than first estimated. Excellent job you guys. More
by robmoore0316
Employees Worked With
Teresa Cox, Teresa Cox
January 14, 2011
I went it for a service and walked away with an new car. David was great!! He got me a great trade in value and lower price for my new car. I love the ride and price of my new C300. Service is also the David was great!! He got me a great trade in value and lower price for my new car. I love the ride and price of my new C300. Service is also the best in class. I had one of the best service guys bring me a loner car and he even fix my car on the side of the road. Thanks for Everything Mercedes Benz North. More
by williams.jo
Employees Worked With
David Wang, David Wang
January 13, 2011
Reza was great. So friendly and helpful. He was the first to greet us outside on a cold and windy day and he worked with us. I recommend Reza to anyone. He is patient and I really enjoyed his expertise first to greet us outside on a cold and windy day and he worked with us. I recommend Reza to anyone. He is patient and I really enjoyed his expertise. And the process was very easy for the financing portion. More
by pfeifj01
January 01, 2011
We just purchased a new Mercedes E350 and what a great experience! David Wang was extremely helpful and very knowledgeable. My husband was in a hurry for a tee time and David had all the paperwork ready f experience! David Wang was extremely helpful and very knowledgeable. My husband was in a hurry for a tee time and David had all the paperwork ready for him to sign before we arrived. He was in and out in 10 mins! David then spent a considerable amount of time with me going over all the features of the car. My husband and I would only buy from RBM of Atlanta - North. More
by deystacy
Employees Worked With
David Wang, David Wang
December 29, 2010
My car buying experience was a complete BREEZE! I saw the car on the internet called and spoke with Joe, he answered every question, and email. He was very professional, as well as the entire staff. I spoke car on the internet called and spoke with Joe, he answered every question, and email. He was very professional, as well as the entire staff. I spoke with him on a Wed and I was flying out (from Tampa) on a Saturday he picked me up from the train station, and the rest is history. This was the best experience I've ever had. Other dealers should take note. More
by tikij
Employees Worked With
Joe Ydunate
