RBM of Alpharetta - Service Center

I just got my first maintenance service at RBM. My wait time was minimal, the service was quick and efficient and the staff was courteous and friendly. Great experience! time was minimal, the service was quick and efficient and the staff was courteous and friendly. Great experience! More

Purchased 350 GLE 4matic here over year ago. It was a CPO with around 17k mls. My wife’s car. When her mileage was getting close to 30k I asked about oil change notifications and she said there had b CPO with around 17k mls. My wife’s car. When her mileage was getting close to 30k I asked about oil change notifications and she said there had been none. I checked her assyst plus and it said same thing since we purchased “4200” mls to sched C. I immediately took her car to a mr tire for a synthetic oil change. (Least I could do) then my wife took vehicle to RBM Alpharetta several thousand mls later to have a service done and ask about why assyst plus didn’t seem to be functioning. She was given the condescending attitude bc I had taken the vehicle to mr tire for a simple oil change. She was told they couldn’t trust what mr tire did but they could send an oil analysis to verify the oil! Lol I had a receipt. I’m not paying for an oil analysis but they are speaking with my wife not me. I finally told wife to let them do what they want. Change the oil AGAIN and reset/fix assyst plus so we can monitor oil usage like every other car we have driven In the past 10+ years. They did a full oil change and said they reset assyst plus but to watch it to make sure it worked. Well it’s been stuck on sched C in 10k mls since she left dealership. Also one key fob wasn’t working and service advisor said it was because we had the wrong battery in it. It was the same battery from when we bought the CPO Mercedes from the dealer. He changed battery and it still doesn’t work. We also were going to put 4 new tires on vehicle but wife was instructed we should replace them there and not discount tire. I understand they want the sale but to make the prices match better they were going to replace only the 3 most worn tires instead of all four. Told my wife to get out of there and had all 4 tires replaced at discount tire and they took it to Christian brothers auto for alignment. Why would you suggest replacing just 3 tires on a AWD auto when they all needed to be replaced ? Just to lower price ? Hopefully can get Mercedes computer working. More

Called Andrei Bucatari our service advisor for an appointment to have car detailed. He got us in quickly and the car is beautiful. Great dealer! appointment to have car detailed. He got us in quickly and the car is beautiful. Great dealer! More

Had a great experience with Andrei ! He took my order and fixed my issues giving me piece of mind you get with Mercedies! Thank you Rob Ingram fixed my issues giving me piece of mind you get with Mercedies! Thank you Rob Ingram More

This dealership, the people and the service quality is all that one could ever ask for in sale and maintenance of your car. I should say cars.- this dealership has supported three of my cars over the year all that one could ever ask for in sale and maintenance of your car. I should say cars.- this dealership has supported three of my cars over the years and each visit has always been a greater pleasure than the last. My service advisor/advocate, Steve Byrd, is the best, always having your interests in mind. Fantastic! More

I am one proud and satisfied customer. I travel in from Midtown Atlanta just to be taken care of by the BEST Service Advisor in the world, Kim Cates! As a single women going to get my car serviced, I used Midtown Atlanta just to be taken care of by the BEST Service Advisor in the world, Kim Cates! As a single women going to get my car serviced, I used to have anxiety and fear about being taken advantage of because I’m a woman and know nothing about cars. Working with Kim for all of my cars service needs has been the greatest gift. Not only is she very knowledgeable, she’s trustworthy, honest, compassionate and caring. I just know that I am in good hands with her. I recommend that you go see Kim at RBM Alpharetta if you’re looking for someone that you can TRUST with your car. She’s simply amazing! More

It is always a pleasure to work with Steve Byrd in the service department. He took care of everything in a timely manner. Thanks to RBM. I appreciate your courtesy. service department. He took care of everything in a timely manner. Thanks to RBM. I appreciate your courtesy. More

Excellent service department. My advisor Steve Byrd does a great job of listening and addressing my concerns. Knowledgeable, thorough and never makes me wait long. Highly recommended this dealership! a great job of listening and addressing my concerns. Knowledgeable, thorough and never makes me wait long. Highly recommended this dealership! More

First in Class Service Department My car was scheduled for a maintenance issue that Mercedes brought to my attention a couple of weeks ago. Scheduling the repair was easy to do online My car was scheduled for a maintenance issue that Mercedes brought to my attention a couple of weeks ago. Scheduling the repair was easy to do online and the appointment that fit my schedule was easy and convenient. I dropped my mercedes off the night before and received a pleasant text from Kim Cates, who would serve as my Service Advisor for this repair. Kim let me know of another issue with the car and kept me posted on the repairs throughout the day. The car was completed by the expected time and the service facility is first class. This was the best service appointment I have had in years and I will be sure to have my vehicle serviced by RBM in the future. Kim Cates provided the first in class service that makes RBM stand out from other dealerships I have dealt with in the past. I would highly recommend using them for any service you may need on your Mercedes Benz! More