RBM of Alpharetta - Service Center

Service work done on C300 4matic Excellent service experience with RBM of Alpharetta. Work completed on time and loaner vehicle provided. Service representative Steve Byrd was very p Excellent service experience with RBM of Alpharetta. Work completed on time and loaner vehicle provided. Service representative Steve Byrd was very professional & kept me up to date on progress. Ivelys Madrid handled the payment process in a prompt and professional manner. More

Great experience- as always) I've been a client of RBM of Alpharetta for 5 years now and has always had great experience. For the last couple of years Andrei Bucatari is my servic I've been a client of RBM of Alpharetta for 5 years now and has always had great experience. For the last couple of years Andrei Bucatari is my service adviser and has always been very helpful and professional. More

Over the top excellent customer experience I always call to make an appointment for service on my 2016 GLE-350, Don rarely answers the phone becuase he is with a customer, but the call goes to I always call to make an appointment for service on my 2016 GLE-350, Don rarely answers the phone becuase he is with a customer, but the call goes to his voicemail. I leave my name, phone number and service request and desired appointment time. Within an hour Don either returns my call or I receive an e-mail with my appointment set. AWESOME! I appreciate that Don does not stop working with a current customer to answer his phone. Don and the entire RBM service staff are well trained, courteous and concerned for the comfort of their guests. I love to see my name appear on the monitors when I drive into the reception area. Their Bluetooth system is programmed to recognize their customers when on the property. That is really excellent customer experience. More

Horrible Experience When I purchased my car a month ago everything went perfect until I managed to hit a pothole and needed service (I didn’t want to go anywhere else bec When I purchased my car a month ago everything went perfect until I managed to hit a pothole and needed service (I didn’t want to go anywhere else because of my pleasant experience when purchasing). My service advisor just seemed not concerned at all with my case. I had to call a numerous amount of times to try to figure things out or even get in touch. Considering I’ve never had to get my insurance involved I was a little lost and my advisor made me feel so unimportant. When I picked up my car after RBM had it for a month and it was extremely dirty. And overall everything was just a stressful process, will definitely visit another Mercedes Benz Dealership. More

Excellent Service Igor provides excellent customer service! He understood our needs and went above and beyond to get us a great deal on our major repair! The entire s Igor provides excellent customer service! He understood our needs and went above and beyond to get us a great deal on our major repair! The entire staff at RBM of Alpharetta is extremely professional and friendly! Thank you for everything! A++++ More

Customer Service Thank you Andrei and RBM of Alpharetta for always giving me excellent customer service. Andrei in service possesses the ability to multitask while mak Thank you Andrei and RBM of Alpharetta for always giving me excellent customer service. Andrei in service possesses the ability to multitask while making each customer feel like they are the only one he is dealing with. I buy all of my cars from Kyle Edson at RBM of Alpharetta. More

BEST SERVICE EXPERIENCE EVER!! I cannot even begin to tell you how extremely pleased I am with the exceptional service I received from Service Advisor, Igor Markovic. Igor is the c I cannot even begin to tell you how extremely pleased I am with the exceptional service I received from Service Advisor, Igor Markovic. Igor is the commensurate professional and delivered the best service experience I have EVER had at RBM of Alpharetta in the almost 12 years I have been an RBM customer. His competence and knowledge enabled Igor to quickly and easily explain to me what needed to be done to my car and what items would be covered under warranty. Exceptional people like Igor keep me loyal to RBM of Alpharetta and loyal to the Mercedes-Benz brand. Thank you Igor!! More

Service Experience "Over the Top"--Kendall is #1 On the afternoon (Friday) before heading out of town, my wife tells me that a "headlight out" message appeared on her car's dash board. Thinking I wi On the afternoon (Friday) before heading out of town, my wife tells me that a "headlight out" message appeared on her car's dash board. Thinking I will not be able to get that fixed before our trip, I forgot that I have the best service advisor in the world at RBM of Alpharetta.....Kendall Parks. I called him and left a voice mail, and within 10 minutes he called me back. He said, "no problem", getting you on the road tomorrow morning with a good headlight will get done!!! C'mon in and track me down he said. Within one hour, Kendall had his guys do a full light inspection, found a couple of other potential suspected bulb issues and I was a VERY satisfied customer. There aren't enough stars to rate Kendall's performance and level of service. He is a real professional! PS I think Craig Beauchamp who leads this service team is outstanding! And expects that of his team. More

Service review S550 I don’t usually write reviews but ...Wow!! Thank you Igor Markovic !! You made me feel like the only car you had to work on was mine. You are an hon I don’t usually write reviews but ...Wow!! Thank you Igor Markovic !! You made me feel like the only car you had to work on was mine. You are an honest and caring advocate for your customers . Your knowledge, integrity and professionalism is a priceless asset for RBM and your customers reap the rewards of having YOU as their service advisor. !! More

Igor Markovic My Seevice advisor Mr. Igor was very helpful timely and friendly. Took personal care of getting my vehicle done. Walked me to the car such a fine My Seevice advisor Mr. Igor was very helpful timely and friendly. Took personal care of getting my vehicle done. Walked me to the car such a fine gentleman and great representative of RBM Alpharetta. Thank you Helmut More