RBM of Alpharetta - Service Center

I contacted Kim Cates in the RBM’s Service Department to order mats for the Maybach I purchased recently from another dealership. I have known Kim for many years from her time at ACC where, as Service Advis order mats for the Maybach I purchased recently from another dealership. I have known Kim for many years from her time at ACC where, as Service Advisor, she oversaw the service of my many Mercedes vehicles over the years. Kim is the best at what she does, and I was heartbroken when she left ACC, and I was left to deal with run-of-the-mill Service Advisors. I did not know that I could elect to have my vehicles serviced at any dealership I please. When I went to RBM to pick up the mats, Kim and I were happy to see each other again, and she spent of lot of time answering my questions about the Maybach. For the questions she could not answer, she introduced me to Rich Adler in the Sales Department. Rich, in turn, spent a lot of time with me answering those questions, and even treating me to a test-drive in my own car. I was very impressed with this given that I did not purchase the car from him, nor from RBM. I asked Kim if it would be possible to have the Maybach serviced by RBM and she said she would be delighted to have the car picked up from, and delivered back to, my home. This means that she now has a total of four additional vehicles to service, as my partner and I own three other vehicles, all Mercedes-Benz. As far as Rich is concerned, I will definitely contact him when it is time to replace any of the vehicles in my “fleet”. I very much appreciated both Kim and Rich taking their precious time to answer my questions. They are both stellar professionals, with a friendly disposition, who definitely know the meaning of customer service. Congratulations to RBM of Alpharetta for acquiring and retaining such talented individuals! More

Steve Byrd is the best. He always ensures that I get premium service each visit. He is personable and friendly oh and professional too. This dealership is the place to do business. premium service each visit. He is personable and friendly oh and professional too. This dealership is the place to do business. More

I purchased a certified Pre-owned Mercedes from Andy Sayers and was completely satisfied with his professionalism. Now I have been back for routine maintenance a couple of times and was fortunately luck Sayers and was completely satisfied with his professionalism. Now I have been back for routine maintenance a couple of times and was fortunately lucky to have Andrei Bucatari as my service advisor. He is very knowledgeable, honest and friendly. Andrei has gone out of his way to make my service pleasant and smooth. I highly recommend him for all your service needs. More

Dan Berry could not have been better from the moment I ordered my vehicle to the time I took delivery. Dan promised me a very difficult vehicle to get and delivered. Every step of the way he was commun ordered my vehicle to the time I took delivery. Dan promised me a very difficult vehicle to get and delivered. Every step of the way he was communicative, professional and just a nice guy to work with. Dan has well exceeded my expectations and he will be the reason that I continue to do business with RBM Alpharetta. I also want to shout out to Lisa Brennan, she made the most "boring" part of buying a vehicle a breeze. Then, of course, Kim Cates from the service department, whom had services my cars for 20 years! With a team like this, why would you buy a Mercedes somewhere else??!! More

My experience with Andrei Bucatari RBM Alpharetta, Is always a pleasant experience he professional, knowledgeable and always courteous. I always drive away most satisfied. I would not purchase my vehicle always a pleasant experience he professional, knowledgeable and always courteous. I always drive away most satisfied. I would not purchase my vehicle anywhere else. More

I have been a customer of RBM many years, there is no other dealership that measures up to RBM!! Steve Byrd is my service technician and he is excellent, always so willing to answer all my questions and other dealership that measures up to RBM!! Steve Byrd is my service technician and he is excellent, always so willing to answer all my questions and make me feel appreciated. More

Fast, efficient, and amazing service! RBM Alpharetta’s service department and my service advisor, Steve Byrd, are the gold standard of what good service should look like. I purchased my car with them and service department and my service advisor, Steve Byrd, are the gold standard of what good service should look like. I purchased my car with them and they will continue to earn my business in the future! Thanks again! More

Great services at the service department. Especially from Steve Byrd. He took good care of my car and provided Five Star service at every step! Thanks! Steve Byrd. He took good care of my car and provided Five Star service at every step! Thanks! More

I had an appt to complete a factory warranty item and Steve Byrd with RBM Alpharetta got me in and out very quickly. Great customer service. Steve Byrd with RBM Alpharetta got me in and out very quickly. Great customer service. More

Daren Ball is the Service Advisor you want. He's highly professional, listens to your concerns, and recognizes customer loyalty to RMB/MB. Relative to the other service managers who are good, Daren doesn't professional, listens to your concerns, and recognizes customer loyalty to RMB/MB. Relative to the other service managers who are good, Daren doesn't dismiss customer questions/concerns; he takes the time to thoroughly investigate any issue, comes back with his findings and recommendations. Really good customer experience. Thx Daren! KS More