RBM of Atlanta - Service Center

dENNIS pHILLIP HAS BEEN OUR SERVICE REPRESENTATIVE FOR SEVERAL YEARS. hE GIVES US EXCELLENT SERVICE. hE IS EXTREEMELY FRIENDLY, COURTEOUS, and helpful. He always keeps us informed as to the expenses for t SEVERAL YEARS. hE GIVES US EXCELLENT SERVICE. hE IS EXTREEMELY FRIENDLY, COURTEOUS, and helpful. He always keeps us informed as to the expenses for the repairs. It is such a pleasure to do business with RBM because of Dennis. He is a trenendous asset for the company. I rate Dennis at the very top because of the above and more. Thank you Judy Alembik We have 2 Mercedes Automobiles More

Every experience that I have had with this dealership has been exceptional in every way. Both sales and service departments are professional, prompt and very customer oriented. My service advisor is Dennis P been exceptional in every way. Both sales and service departments are professional, prompt and very customer oriented. My service advisor is Dennis Phillips. He goes out of his way to make sure that my visit to the service department meets my expectations. My car has always been handled right the first time and delivered when promised. If any parts need to be ordered, they're handled and followed up through receipt and installation. I highly recommend the professionals at RBM of Atlanta. More

I have been a customer of RBM of Atlanta for nine years I have been a customer of RBM of Atlanta for nine years since I arrived from California. RBM of Atlanta was recommended by the Mercedes-Benz dealer I have been a customer of RBM of Atlanta for nine years since I arrived from California. RBM of Atlanta was recommended by the Mercedes-Benz dealer in Los Angeles where I purchased my Benz. I always use RBM even though it is not my closest Benz dealer. I always use "Express Service" and Dennis Phillips is my "customer service advisor". RBM always seems to have any needed parts in stock. I usually "wait" for my maintenance or repairs and I am pleased how quickly the work is completed. Dennis Phillips is knowledgeable and friendly. He always mentions any service "specials". He fully explains any service that will be performed and why. In addition, if the technician-mechanic, after inspection, finds any additional maintenance or repair work that is needed, Dennis fully explains what it is, why it is needed, the urgency of doing the work, and a cost estimate. If I have any questions later about my Benz, he is always as close as the telephone or email. More

I have utilized the service department for the past 10 years and have been unfailingly super satisfied with the quality of service the personal the waiting facilities and most of all the knowledge and pro years and have been unfailingly super satisfied with the quality of service the personal the waiting facilities and most of all the knowledge and professionalism of my service adviser James Roberts!!! More

My service advisor(James Roberts) was extremely knowledgeable and the bill came in under estimate.The customer waiting area was very clean and offered free snacks & drinks.The wait was very short c knowledgeable and the bill came in under estimate.The customer waiting area was very clean and offered free snacks & drinks.The wait was very short considering I was walk in.The repair of a small transmission oil leak and reset of the fluid amount was only $109."Great experence" H.H.Hudson More

The reason why I continue to have my ML 350 serviced at RBM of Atlanta is due to the great customer service provided from beginning to end. Scheduling my service appointment is painless without having the RBM of Atlanta is due to the great customer service provided from beginning to end. Scheduling my service appointment is painless without having the long wait to be connected to have my appointment date and time confirmed. My Advisor, Shawn McCallum, is great and very knowlegeable about his job. I trust what he says to me and I do not fell that he is trying to make me purchase additional items for my vehicle that isn't needed. I would suggest that RBM of Atlanta keep Shawn McCallum around for a long time because he is great and I have referred a number of my colleagues to RMB of Atlanta because of Shawn McCallum. More

RBM of Atlanta is an excellent dealership. Mr. Dennis Phillips of the service department is also an excellent service representative and very focused on providing outstanding customer service. I enjoy my Phillips of the service department is also an excellent service representative and very focused on providing outstanding customer service. I enjoy my dealings with Mr. Phillips each and every visit. More

I have been using RBM to service my car for more than 7 years. Repairs are always made on time and with excellence. Dennis Phillips provides a thorough in explanation, is always available to answer any que years. Repairs are always made on time and with excellence. Dennis Phillips provides a thorough in explanation, is always available to answer any questions and only recommends what actually needs to be done. I can appreciate a dealership that does not try to over sell unecessary repairs. I have a '99 E320 with close to 180K miles still in excellent running condition, thanks to RBM service department. More

Being a single woman, I have the peace of mind knowing that my car is in good hands and I will be safe in a car that runs beautifully. Alex Smith has always been very accommodating when I suspect any pro that my car is in good hands and I will be safe in a car that runs beautifully. Alex Smith has always been very accommodating when I suspect any problem and always manages to fit me in for service. He at least will get someone in the shop to come look at the issue and either fix it quickly (if possible) or put my mind at ease that all is well with my car. I love driving a Mercedes but it is also very much about the service I recieve and again, the peace of mind I get from knowing help is only a phone call away. I would recommend RBM highly to anyone in the market for a new car. More

I have no issues with RBM. Every time I have had service, they have done an excellent job. It just takes a little longer that I would like. But I always have a loaner so I really do not mind the lenght of ti they have done an excellent job. It just takes a little longer that I would like. But I always have a loaner so I really do not mind the lenght of time. They are friendly, I get a clean car back, and my service advisor is always available to talk. Know your car and what needs to be done and only accept additional service if only make sense to you. More