Rainbow Northshore Buick GMC - Service Center

All around good experience, as always. No complaints. The customer rep was friendly and explained the problems. No complaints. The customer rep was friendly and explained the problems. More

I had to continue to follow up weekly to determine status on parts that were ordered (took a while - 6 weeks). However, the lady I spoke to each time was always very nice. Car was repaired and ready at ti on parts that were ordered (took a while - 6 weeks). However, the lady I spoke to each time was always very nice. Car was repaired and ready at time the service department stated it would be. More

Ms. Angele was so wonderful, in keeping line of convo open through texting since customer is deaf. She texted me the progress of the orders as well as letting me know the car is ready….She’s so friendly open through texting since customer is deaf. She texted me the progress of the orders as well as letting me know the car is ready….She’s so friendly and kind! More

Very nice knowledgeable guy that knows his stuff about the vehicles. Very helpful, but not pushy! the vehicles. Very helpful, but not pushy! More

People are super nice, but the the professionalism, efficiency and thoroughness of the staff needs improvement. I have now had five different service appointments and it's been about the same experien efficiency and thoroughness of the staff needs improvement. I have now had five different service appointments and it's been about the same experience each time regardless of department. More

WONDERFUL SERVICE, SALES AND BODY DEPARTMENTS! I WOULD NOT GO ANY WHERE OTHER THAN RAINBOW NORTHSHORE! I WOULD NOT GO ANY WHERE OTHER THAN RAINBOW NORTHSHORE! More

Excellent service department. Efficient and very professional. It made my life so much easier. The service department took me at my scheduled time and was able to get me out qu Efficient and very professional. It made my life so much easier. The service department took me at my scheduled time and was able to get me out quickly. More

Efficient friendly Completed job in timely manner Fair pricing and will return next time for work needed Fair pricing and will return next time for work needed More

Excellent Service…. very friendly @ repair service department. I only wish there wasn’t a LONG wait for back up parts for my AC. Still waiting for my AC to be service, very friendly @ repair service department. I only wish there wasn’t a LONG wait for back up parts for my AC. Still waiting for my AC to be service, it’s dang gone super hot in the car to be driving around w/o air conditioner! 94-100 degrees inside the car w/o AC so it is a huge problem with waiting forever for parts on back order, not necessarily need to have such a long wait….but other than that, excellent service/staff. More

Brought my sons truck in due to an air bag recall when service was completed we noticed multiple large cracks on the dash. After bringing this to their attention they told me GM states they are not respo service was completed we noticed multiple large cracks on the dash. After bringing this to their attention they told me GM states they are not responsible for DAMAGES so I escalated it to the service manager who then called the technician who performed the work & stated he did not damage the dash. At that point I argued with the service manager that I could show him the damage it was very apparent that it was new damage once seeing he immediately noticed then he stated that they are not responsible for the damage at that point I asked to speak to the general manager. I actually knew the general because we have bought 3 vehicles from him so I think it would be fair to say he knows we are loyal customers. Once I spoke to him he immediately went look at it & told me to give him an hour & if I didn’t hear from him call him so after not hearing anything for 3 hrs I called and was told he was going to call and see what he could do. 1 month later still nothing, not even a return call every time I speak to the general manager I’m told he’s calling someone else and will get back with me but he never does needless to say I won’t be bringing anything to them for service or purchasing another vehicle from them!! More