Rairdon's Dodge Chrysler Jeep of Kirkland

Great buying experinece I was looking at buying a new Dodge Challenger. I test drove a couple of them over a few days. When I was unsure of a couple of things on one of them, I was looking at buying a new Dodge Challenger. I test drove a couple of them over a few days. When I was unsure of a couple of things on one of them, the salesman said "let's test drive the other one again right now so you can compare". He wanted to make sure I got the "right" car for me, rather than just "sell" a car. When finalizing the sale, they did not try to add anything back in that I had said earlier that I didn't want. When buying cars elsewhere in the past, I usually had to have them remove certain items that they had added in. The guy doing the walk through with me was also great and patiently answered all my questions. He then gave me his card and told me to reach out if I had any further questions later. Everyone from the sales people, to the sales manager and finance guy were very pleasant. This was one of the best (and most enjoyable) experience I have had in buying a new car. More

Wonderful experience! Had a wonderful experience at Rairdon! Richard Regan was great, no hard sell. He just wanted us to be happy with our purchase. We went in with a ca Had a wonderful experience at Rairdon! Richard Regan was great, no hard sell. He just wanted us to be happy with our purchase. We went in with a car in mind, he helped us compare other options (never pressuring us), we chose and he handled the paperwork in record time. We would definitely recommend this dealership to others! More

Excellent experience... The only reason why they lost a star from me is because of what happened at the end... Typo? Maybe...possibly... Here was how my experience went: The only reason why they lost a star from me is because of what happened at the end... Typo? Maybe...possibly... Here was how my experience went: I had done an immense amount of research on the Jeep grand Cherokee Trailhawk - after months of research and carefully watching prices, Rairdon Dodge had put forward a sale that was unlike what I've seen before. The prices were incredible. And I truly mean -- incredible. These were the online prices, of course, so going in may have been a different story ... To my first great impression, they came forward with the exact internet price. Kudos! No arguing, no adjusting, no crazy stunts... simply just came forward with the sale price. I've never seen a dealer be honest in this. Following this, negotiation time came. Normally very painful, tedious, long, and honestly stressful. Not here. Rairdon Dodge did a good job - it was a simple process. It was pleasant, easy, and honestly, hands down the best experience I've had negotiating. While the manager was like any other sales guy, he was at least very personable, forward thinking, and made sure to meet my requirements. The Dealer, Jordan Garneau, was very friendly and accommodating of my 3 year old daughter... it could have turned out to be very interesting event, but really, it was fantastic the whole way through the process. Lastly comes finance - Me being prepared, I had walked in with a preapproval. I always use this as my leverage for buying power. While I did grant them the ability to request approval, they were respectful about the process and actually did a fantastic job about getting me a better rate! In the end, because of all things being worked out, I got my payment lower than my expectation, and I feel like a I got a really good deal. The process was easy, friendly, and quick. My experience today was questionable, however. Overall while I'm very pleased with the amount of work and effort they put into this deal, as well as the deal I had gotten, there was a bit of a discrepancy. I had gotten a call from the dealer saying they got me a better rate than what I had signed on (* WOW, now I'm in LOVE with these guys - like seriously, marching down the street telling strangers about how fantastic they are*) , all I needed to do was come in, sign the paper work, and walk off saving a few bucks a month.... When I got in to sign, unfortunately the numbers didn't match the last document I had signed. The price went up by about $800. This looks very shady - I can not deny - However, they were so fantastic the rest of the way through, I am going to chalk it up to a typo (which it probably was), enjoy my new car, and be on my merry way. Overall, great job Rairdon. I'm thrilled with the experience. Calling me back in so I can save money on my lower rate just made you better -- but please double check the paperwork :-) More

Fantastic! was in for service last week getting a routine oil change. I had to walk thru the sales department to take my daughter to the restroom, which I was ho was in for service last week getting a routine oil change. I had to walk thru the sales department to take my daughter to the restroom, which I was honestly dreading for not wanting to be hounded to buy a new car.. As I walked thru there was a salesman sitting at his desk. He offered my daughter a balloon. I had noticed he was on crutches and went out of his way crutches and all to give me exceptional service. I can assure you that if your in the market and bring your family car shopping Matt Leavitt it the guy to see. Even tho i am not in the market for a vehicle I will definatley will work with him when im ready to uograde. Glad to see there's still gentlemen out there. More

very happy The people there are very friendly and we have been very happy there both times that we have been there. They were very helpful and explained things The people there are very friendly and we have been very happy there both times that we have been there. They were very helpful and explained things to us. More

Car Buying without the high pressure! This was easily the best car buying experience. In the past I have, like many, always dreaded the car buying process due to high pressure salespeople This was easily the best car buying experience. In the past I have, like many, always dreaded the car buying process due to high pressure salespeople and general hassle with sales an finance. The folks at Rairdon's were friendly and professional. I would definitely recommend. More

AMAZING EXPERIENCE: highly recommend Matthew Meyers We bought a truck today from Matthew Meyer. We visited several other dealerships this weekend and he had the best customer service BY A MILE. He is a We bought a truck today from Matthew Meyer. We visited several other dealerships this weekend and he had the best customer service BY A MILE. He is a major reason we came back to buy from your business. We will absolutely come back again for future needs. He is a very valuable member of your team and I can't thank him enough for making this such a positive and memorable experience for me and my husband. Friends have shared very negative experiences but we had the complete opposite today. Hopefully they've taken recent feedback and made changes. Regardless, I would highly recommend asking for Matthew Meyers if you are looking here for a vehicle. THANK YOU MATTHEW FOR AN AMAZING BUYING EXPERIENCE - Stefan and Lindsay Urquhart More

Low pressure, time effecient I recently purchased a 2016 dodge challenger from Matt L. He was extremely helpful in getting me into the vehicle of my dreams. He was very knolegabl I recently purchased a 2016 dodge challenger from Matt L. He was extremely helpful in getting me into the vehicle of my dreams. He was very knolegable about his product. Afterwards Joseph Henson I believe was his name was very helpful as well. Made me feel like a part of the Rairdon family. Not just another car sale. I will 1000% return and work with these two gentlemen again! More

Helpful service Norm was helpful when I came in last week with a transmission issue with my 2015 jeep Cherokee. He made sure my car was serviced in one day with com Norm was helpful when I came in last week with a transmission issue with my 2015 jeep Cherokee. He made sure my car was serviced in one day with computer updates for my transmission. Thanks Norm! More

Go ANYWHERE but here I purchased a Jeep Grand Cherokee, the sales experience was "ok" at best. After the fact was when the real issue began. I received a call two days a I purchased a Jeep Grand Cherokee, the sales experience was "ok" at best. After the fact was when the real issue began. I received a call two days after my purchase from finance letting me know that they had found an additional $1K rebate for me. We discussed my options and agreed that I would receive a check. I received the check a few weeks later, deposited it and thought everything was done. A week later I received a notice from my bank letting me know that a stop payment had been placed on the check from Rairdon, the funds removed from my account and I was being charged a service fee. No communication from Rairdon. Not one of my several phone calls was returned by finance or the GM. I contacted Chrysler Corp for assistance. They told me the dealership was attempting to resolve the issue. The resolution is that I go back to the dealership and resign paperwork. Not acceptable. Now I am getting daily phone calls from the dealership's "customer satisfaction" representatives (different one each day) asking me how my experience has been. Are you kidding me? They either are clueless or are playing games. Either way NOT ACCEPTABLE. Do your homework and read all the negative reviews on this dealership. I wish I had. More