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2,103 Reviews of Rallye Acura - Service Center
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September 14, 2016
Bad experience overall I went into the dealership a few months with a letter in hand stating a potential recall. When I questioned whether or not my vehicle was affected, I I went into the dealership a few months with a letter in hand stating a potential recall. When I questioned whether or not my vehicle was affected, I was told that I had nothing to worry about and that my car was fine. Fast forward to a week ago, I got a random call telling me to schedule an appointment because my "requested airbag" was in. I had no idea what this was regarding and was very unsatisfied when I found out that my car was indeed affected by the recall. I really didn't appreciate the fact that I was lied to by the service employee who told me to rest assure, if she was unsure, she could've told me that instead of leading me to think that I had nothing to work about or at least for me to Expect a call in the future! To make it worse, the lady on the phone calling to schedule the appointment was not at all understanding of my frustration. I scheduled my appointment and when I got there, I was told that it would take 45minutes for my car to be completed and being that I had to squeeze this appointment into my schedule, I told the employee that I did not want a car wash. I told him that I was going to step out while the car was fixed and approximately 30minutes later, I got a call that my car was ready and that since I had stepped out of the dealership, he would have my car washed, which I agreed to. I arrived back to pick up my car and when I left, I realized that they did NOT wash my car, and if they did, it was done VERY BADLY, not even the smallest dirt mark -those of which could've be removed with Even a spray of water - on the exterior was removed. My complaint is not that they did not provide that service , but the fact that I was told by the employee that it would be done and it was not. Moreover, later on in the day , as I am getting out of my vehicle, I find a nail on the floor of my drivers seat. I don't know where it is from or where it belongs but it makes me feel VERY uneasy about the work that was done. For them to be so lax about leaving tools, whether is it garbage or not, when fixing vehicles makes me feel unsafe in driving a vehicle that was meant to be "fixed". Why lie to your customer? First I'm told that my car is fine when in fact , it was not and then I get there and I am promised something (which was OFFERED to me). I really don't appreciate that my experience was like this. Not with just one individual employee but several in your location. More
by Car123
September 09, 2016
great service Chad was extremely pleasant and helpful for my first time service( toe hitch installation on brand new Acura MDX). He was very patient in answering al Chad was extremely pleasant and helpful for my first time service( toe hitch installation on brand new Acura MDX). He was very patient in answering all of my questions over the phone regarding the work that needed to be done. Made my first experience great More
by Danilale
Employees Worked With
August 20, 2016
Excellent experience with Chad tammaro Service Manager Over the last two years I have had several dealings with Service Manager Chad Tammaro. He is extremely knowledgeable , friendly and of the utmost inte Over the last two years I have had several dealings with Service Manager Chad Tammaro. He is extremely knowledgeable , friendly and of the utmost integrity. It is because of my dealings with him that I will be leasing another Acura from this location when my current lease is up. Over the last 40 years I have never received this level of professionalism and service from any other service center !!!! More
by Mikey C
Employees Worked With
August 12, 2016
100,000 Routine Service I've been coming to Rallye service for many years. I always ask for service adviser Chad. My vehicles get the service they need and it's done right e I've been coming to Rallye service for many years. I always ask for service adviser Chad. My vehicles get the service they need and it's done right every time. I never have to question Chad about whether a service is needed. Integrity, Honesty, and fair pricing. That's what i get from Chad. More
by Pricedot
Employees Worked With
August 11, 2016
Rallye Acura - The epitome of excellence in customer service My car was bought and serviced at another Acura dealership store, until a friend referred me to Rallye Acura. Rallye Acura is actually is closer to my My car was bought and serviced at another Acura dealership store, until a friend referred me to Rallye Acura. Rallye Acura is actually is closer to my home so I decided to try them. I was specifically referred to Chad Tammaro in the service department and I am very pleased with the excellent service he provides every time. Chad always takes the time to listen to your concerns and explains things in detail. I have seen other members of the service team when Chad is out of the office, and they are all great too. The level of service they provide is superior to other dealerships I have used in the past. Therefore I absolutely recommend them. Needless to say I have not returned to the dealership where I bought my car. Thank you Chad and Rallye Acura for the excellent service. You guys rock! Mark W. More
by Mark W
Employees Worked With
July 27, 2016
Rallye Acura Service & Chad Tammaro:Benchmark for Excellence We were clients of Acura of Manhattan since 2005 because of convenience (service and sales were very difficult). When Acura of Manhattan closed, we r We were clients of Acura of Manhattan since 2005 because of convenience (service and sales were very difficult). When Acura of Manhattan closed, we researched other Acura dealers to take over service of our MDX. Though there were closer/more convenient options, we chose Rallye Acura Service and could be not be more satisfied with the quality of work and level of customer care we have received, particularly from our Service Advisor, Chad Tammaro. Chad is direct and honest about every service item we have discussed. He follows up promptly, provides accurate estimates about vehicle readiness, arranges a seamless loaner process and honors coupons. Most importantly, we have never had to return for a failed repair and our MDX runs great - the Rallye Acura techs are wonderful. From drop off to pick up, the Service Team works together to make sure customers are handled efficiently, even if their service advisor is with another customer. So happy we were forced to make change! 1000x better. More
by irenel
Employees Worked With
July 24, 2016
Class Dealership with class both sales and service. New car selections are great and their certified preowned has so many selections to choose from. Looking Dealership with class both sales and service. New car selections are great and their certified preowned has so many selections to choose from. Looking forward in near future for my new next MDX from rallye. More
by MDX03ny
Employees Worked With
Joanys Santiago
July 21, 2016
Fair Price and Quality Work I have been working with Chad Tammaro in the Service Department for the last several years. He is always great by treating me like a valued customer. I have been working with Chad Tammaro in the Service Department for the last several years. He is always great by treating me like a valued customer. Enza is also an incredible memeber of their team. In short these guys just get it when it comes to customer service. More
by Steveb
July 13, 2016
Joanys Santiago Thank you so much for your assistance with my Acura MDX. You were extremely helpful/accommodating and it was refreshing! I really appreciate it! Thank you so much for your assistance with my Acura MDX. You were extremely helpful/accommodating and it was refreshing! I really appreciate it! Rallye Acura is the best because of people like Joanys. More
by Brian
Employees Worked With
Joanys Santiago
July 08, 2016
Satisfied customer since 2007! We bought our vehicle at Rallye and have dealt with Chad Tammaro since our first service visit. We were hooked!! He is professional, friendly, accom We bought our vehicle at Rallye and have dealt with Chad Tammaro since our first service visit. We were hooked!! He is professional, friendly, accommodating, and extremely knowledgeable. Won't take our MDX anywhere else, ever!! We have recommended this dealership to many friends and family. More
by doro3130!
Employees Worked With
