Rallye Acura - Service Center

Really like everyone who I have frequent dealings with here. Always knowledgeable and helpful. This dealership is a very relaxed and classy environment here. Always knowledgeable and helpful. This dealership is a very relaxed and classy environment More

Rallye service is always #1. The take you on time, provide updates along the way, and provide excellent service. Great new service is a car wash voucher. Highly recommend. The take you on time, provide updates along the way, and provide excellent service. Great new service is a car wash voucher. Highly recommend. More

They had rescheduled my oil change without hesitation. And even gave me a free car wash voucher. And even gave me a free car wash voucher. More

I am very pleased with the repair service performed on my vehicle by Rallye Acura. I must highly commend agent Chad Tamarro for his excellent customer service. He is very calm and listen attentively to my vehicle by Rallye Acura. I must highly commend agent Chad Tamarro for his excellent customer service. He is very calm and listen attentively to my concerns with the vehicle and always willing to assist me and suggest necessary recommendation where necessary. I also must commend receptionist Enza Comito. She is very pleasant always greets me with a smile and always sends me follow up messages on my phone or emails to find out if I am pleased or having any concerns with service done on my vehicle. More

Excellent service provided by this dealer. I did not expect anything less. Highly recommend this to other drivers. I did not expect anything less. Highly recommend this to other drivers. More

I'm just learning after the fact that my car was under warranty for services that I paid for over the past year. This is unacceptable, especially when I was not given given information about what needed t warranty for services that I paid for over the past year. This is unacceptable, especially when I was not given given information about what needed to happen when coming in for a service related to that part. How is something like this not in Acura's system when it was purchased directly through Rallye Acura? Now I am told that I need to go through the warranty to obtain reimbursement for services that go back nearly a year. My experiences had been good thus far, but I am now questioning whether I should return to Rallye Acura. More

Quick and easy service job. Everything was well.done!!The rep was very polite and knowledgeable. Everything was well.done!!The rep was very polite and knowledgeable. More

Work the graveyard shift and when I drop off my car they have a rental ready for me to pick up into my car is done. At least I get to go home and sleep then have to wait there for hours for my car to be don have a rental ready for me to pick up into my car is done. At least I get to go home and sleep then have to wait there for hours for my car to be done. More

Customer service was terrible and declined materially since I went to this dealership years ago. I scheduled an appt to get my car repaired and also booked a loaner car weeks in advanced. However the cus since I went to this dealership years ago. I scheduled an appt to get my car repaired and also booked a loaner car weeks in advanced. However the customer rep, Rich Wong, denied this ever happened even when I confirmed this later with the receptionist who saw this reservation in place. When I informed Rich he gave me such a lazy response and said there was nothing he could do. This guy is the worst -for a customer facing job he really is terrible at helping the customer, which is infuriating especially since he was in the wrong - he did zero to help this situation and was utterly indifferent (like he could care less attitude). He must really hate his job. In any case I left my car and went home without a loaner…usually in all my experiences I would get a status update in a span of a few hours. This guy didn’t bother to call me and I didn’t even get an update at the end of the day and was chasing people around trying to figure out when I would be able to get my car back. The next morning he told me that since I never scheduled an appt (absolute lie because it was confirmed in the system that I had made an appt weeks ago)y car couldn’t get looked at until the next day. Why did I even book an appt then? Furthermore he comes back later saying my oil pan needs repair or replacement and quoted me some outrageous price over $1000 for an oil pan!!! I told he let me just pick up my xxxx car - Rich seemed like he could care less and didn’t even bother remedy the problem. This guy must really hate his job. I spoke with a manager and although he was super apologetic he didn’t offer to really make things right either. Never going back to this place again- man what a decline in service - bunch of crooks too More

Three did an amazing job like always , chad and Kenny were very helpful thanks guys were very helpful thanks guys More