Rallye BMW

Around February of this year (2011) I had to bring my BMW 528 Xdrive to Rally BMW due to a battery that was drained due to a parking light that was left on. BMW SOS was notified and they set up a time in wh 528 Xdrive to Rally BMW due to a battery that was drained due to a parking light that was left on. BMW SOS was notified and they set up a time in which a tow truck will come to help. The tow truck came 3 hours late to the appointed time they had said. When the toe truck driver came, he tried to be helpful as much as possible. He was unable to jumpstart my vehicle with his portable-jumpstarter kit. So I ended up using my SUV truck to jump start my vehicle and I even USED my own jumper cables. In my mind, I could have done this myself, I could have saved the 3 hours wasted waiting for this toe truck company to do a job that I could have done myself. The toe truck driver was very nice and helped as best as he could given the situation at hand. Upon my arrival to Rally BMW, I spoke to service representative CAROL MUNIZ and I told her how my vehicle wouldn't start and that I had to jumpstart it to get the vehicle going. She forewarned me that the possible cause was that a light switch or something related to it could have led to drain the battery causing it not to start when initiated. She also forewarned me that if the battery was drained caused by me not vehicle inflicted, I would have to pay out of pocket for the services rendered. I was left but to agree for the service. After the services was done, I did have to pay out of pocket of $215.08. According to my service representative Carol Muniz, she verbalized that the battery was drained due to someone pressing the left indicator down upon exiting of the vehicle and therefore, the parking light was left on continuously for several hours draining the battery. What I am dissatisfied about is if Rally BMW cared so much for their customers and customer satisfaction, they could have said that they will charge the battery and service the vehicle without charging me. I am very careful about my BMW, and clearly it was accidental that the battery was drained. This is the second bmw I have owned. I have also brought two other family members who currently lease vehicles with Rally. And I regret that I ever brought them there. I have spoken to a friend of mine who had a similar situation happen and Rally BMW did not charge them anything! When I heard that, I was livid. So to confirm, as soon as my lease is over, I will be taking my business to Audi and Mercedes where true LUXURY and customer satisfaction resides. With Sincere REGRET Francisco Mendoza Jr. BMW 528 xDrive More

I have purchased many vehicles from this dealership and I must say that this dealership is both efficient and effective. Their service is second to none. Just picked up a new car from them recently. They did must say that this dealership is both efficient and effective. Their service is second to none. Just picked up a new car from them recently. They did a great job preparing the car and made the day very special. More

My husband and I just leased our second BMW We found the My husband and I just leased our second BMW We found the experience with Ryan schlotter to be a very easy experience There was no haggling with pric My husband and I just leased our second BMW We found the experience with Ryan schlotter to be a very easy experience There was no haggling with price, the timing was as stated almost to the day The delivery went quickly with a very thorough run through of the new features More

Very courteous and professional service department. Called Matt Carlsen the service advisor and he immediately set up an appointment for the next day. Everyone was wonderful upon arrival, and my car w Called Matt Carlsen the service advisor and he immediately set up an appointment for the next day. Everyone was wonderful upon arrival, and my car was fixed in a timely manner. When I picked my car up, it was cleaned beautifully. Overall it was a very pleasant experience. More

Every time I bring my car in for service the staff at Rallye BMW can not do more to make it a great experience. There is no better dealer for customer service. The service advisors, front desk people, va Rallye BMW can not do more to make it a great experience. There is no better dealer for customer service. The service advisors, front desk people, valets are all friendly and always have a smile. I was being helped and waiting for my car, no more than 4-5 people walked by me and asked if I was being helped or if they could take care of me. Just Amazing. More

Buying a new car doesn't always have to be stressful. Originally I signed a contract at another dealership. After leaving, I noticed that the terms of the contract were not as we discussed. I decided t Originally I signed a contract at another dealership. After leaving, I noticed that the terms of the contract were not as we discussed. I decided to see what Rallye BMW had to offer. My salesperson, Bert, made my entire experience positive and even pleasant. His integrity, easy manner and reassuring ways are just what I needed. Thanks. P.S. I got a great car too! More

Great service, you are in and out quickly.I make the appointment for 1:30PM arrive at 1:00PM was out of there by 3:00PM. Everytime i go to Rally Service Department I deal with Dennis he makes things eas appointment for 1:30PM arrive at 1:00PM was out of there by 3:00PM. Everytime i go to Rally Service Department I deal with Dennis he makes things easier. Thanks to Dennis and his team. keep up the great work. More

kevin cone is allways very understanding ,he is very calm and helpfull i am so happy i have him as my service advisor i hope he stays a rallye motors it so easy when i have a problem i am all ways in and out and helpfull i am so happy i have him as my service advisor i hope he stays a rallye motors it so easy when i have a problem i am all ways in and out for service thanks to kevin and to whom works on my car :) More

I came in for my door to be repaired and that only. The first service advisor asked if I was interested in the maintenance service. I said no. He asked if I wanted an oil service. I said no. I was only int first service advisor asked if I was interested in the maintenance service. I said no. He asked if I wanted an oil service. I said no. I was only interested in fixing the door. Kevin then called me (a different advisor) at work later in the day to update me on the car. He again brought up the maintenance service. I was not interested. But he pressured me into it, and persuaded me to get it as well as the oil change. I still had 1900 miles to go until the next oil change! I do not drive often which I expressed. My 2004 car has only 33,000 miles on it! It is an old car an quite honestly did not need to get this type of maintenance at a bmw dealership. The cost was just enormous and unnecessary. The service advisors MUST work on some type of commission. The same advisor tried to overcharge me more than $100 on a part I bought at the Bayside BMW Service less then a year before. Not trustworthy! More

Everything was fine. I was basically in and out within a reasonable time. The guys in customer service were friendly and effecient. The quality of work was fine. My car is under warranty so there was no cha reasonable time. The guys in customer service were friendly and effecient. The quality of work was fine. My car is under warranty so there was no charge....thank goodness. Brett is also very efficient and pleasant. More