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5,337 Reviews of Rallye BMW - Service Center
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March 09, 2021
I brought my car in for inspection as I had purchased a CPO in New jersey. I needed to have NYS inspection performed. Kyle my service advisor was very accomodating and visit was outstanding. Chris (service CPO in New jersey. I needed to have NYS inspection performed. Kyle my service advisor was very accomodating and visit was outstanding. Chris (service manager) and Kyle both followed up. Excellent customer service as always. I have been a customer of Rallye for 30 years. More
by Hustlinal
March 08, 2021
Regularly scheduled checkup. The work seemed to be done efficiently. From the moment I arrived staff came up to me immediately and were very accommodating. efficiently. From the moment I arrived staff came up to me immediately and were very accommodating. More
by JUSTALMOM
Verified CustomerMarch 08, 2021
i would like to especially thank the technician(s) who serviced my vehicle. i am very particular when it comes to my vehicle & i appreciate the effort and cooperation that went into diagnosing my problem serviced my vehicle. i am very particular when it comes to my vehicle & i appreciate the effort and cooperation that went into diagnosing my problems. More
by Q.timothy
Employees Worked With
Ronald S. -technician, Emily Reardon
March 08, 2021
Very professional staff. Courteous and welcoming. Everything went without a hutch. Happy to go back for all my future needs. Thank you for everything you did. Everything went without a hutch. Happy to go back for all my future needs. Thank you for everything you did. More
by MRTDMDPC
Employees Worked With
Aaron Marsh
March 08, 2021
Very pleasant experience with Chris Williams to get my vehicle serviced, though part of the issue wasn't completely solved. Not entirely happy with the quality of the car wash, however, as I got some horr vehicle serviced, though part of the issue wasn't completely solved. Not entirely happy with the quality of the car wash, however, as I got some horrible swirl marks that I will likely have to get removed. More
by MJA11
Employees Worked With
March 08, 2021
Rallye is a very very good car dealer. its staff is very professional and responsible. I will surely be back and recommend friends here. good experience always! professional and responsible. I will surely be back and recommend friends here. good experience always! More
by WEILIY
Employees Worked With
March 07, 2021
Good customer service, friendly and good communication. This dealership and service advisers have always been on point with everything. I have been a customer for 7 years and never had any issues yet. This dealership and service advisers have always been on point with everything. I have been a customer for 7 years and never had any issues yet. More
by SINGHNYC85
Employees Worked With
March 06, 2021
Very efficient and courteous service.Work completed on Very efficient and courteous service. Work completed on time. Loaner car was available. Up to date information by phone on progress of service. Car w Very efficient and courteous service. Work completed on time. Loaner car was available. Up to date information by phone on progress of service. Car was washed More
by TEACUP
March 03, 2021
I have leased a number of cars from Rallye BMW and I have always found their service department to be helpful and accommodating. I recommend them highly always found their service department to be helpful and accommodating. I recommend them highly More
by SGOLDSTEIN3
Employees Worked With
February 28, 2021
The dealership when I arrived had the incorrect vehicle on file with the incorrect VIN. Due to the this I was given a non-comparable smaller vehicle even though I drive an M powered SUV used to drive my ki on file with the incorrect VIN. Due to the this I was given a non-comparable smaller vehicle even though I drive an M powered SUV used to drive my kids and family around. Chy was asked to update my vehicles iDrive but failed to do so! This request was written on the service order along with the needed oil change and a reminder was sent to his phone via text message. Chy finally called at around 2pm stating the vehicles oil service was completed. I asked why the update to the iDrive was not done and he replied he wasn’t aware the service was requested even though it was on the work order. Then he stated it costs money to perform the service and assumed I didn’t want to have the work done. At this point already frustrated I arrived and went to the service desk to retrieve my serviced vehicle along with the paperwork. The rep at the desk stated my vehicle was washed, serviced, and cleaned per aCOVID guidelines. My vehicle was refined to me extremely dirty with no sanitation or interior or exterior wash performed. I took pictures and complained to my service advisor Chy over the phone on how this happened. Overall Chy is extremely incompetent, rude, and should not be customer facing at all! Also, the service advisor has an automated message stating if you need anything while you car is being serviced please text me. The service advisor admitted that it was an automated text that does not receive customer replies but failed to fix this or convey this to customers ahead of time. The service advisors voicemail was also full so customer cannot leave a message either! When I have time I will be writing a letter to BMW corporate regarding the poor customer service experience and failure to sanitize the vehicle per COVID guidelines and as the dealership has falsely stated they has completed! I have been to this dealership 2-3 times before and have to say the service has gone down a lot. Retrain your service advisor who is ultimately responsible for delivering an exceptional customer service experience which he so awfully failed to do! More
by Wasifd87
Employees Worked With
Chy Wiggan
