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Rallye BMW - Service Center

Westbury, NY

4.5
5,279 Reviews

5,279 Reviews of Rallye BMW - Service Center

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March 15, 2020

Awesome Service We lease 3 vehicles from Rally and have been customers of Rally for more than 10 years. My daughter took our i3 for service and Brandon Tibbles was t More

by FJACOBCHERIAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2020 -

Rallye BMW responded

Thank you for taking the time to leave this wonderful review. We are grateful for your loyalty and happy to know Brandon is always going above and beyond for you and your family!

March 15, 2020

Good Service Had an unexpected nail in tire. I drove to service center, was provided a good estimate and timely service. Very friendly and professional staff. High More

by robert.abdullah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David O’Neill
Mar 16, 2020 -

Rallye BMW responded

Thank you for your 5-star review. We are happy to hear about your service experience.

March 15, 2020

Service department is above and beyond. I’m always pleased they do a great job and always respect that my time is valuable and they always make me feel welcome. More

by MISSY908
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Blanco, David O’Neill, James DelVecchio, Adam Romano, Terence Palmer, Emily Reardon
Mar 16, 2020 -

Rallye BMW responded

Thank you for your wonderful review. We are happy to know our service department is always welcoming and helpful.

March 15, 2020

Been to many dealerships in the metropolitan area over my many years. The staff from the receptionist to the sales team to the service personnel are 2nd to none. They know what you need before you ask. Have More

by MKOWGIOS
Recommend Dealer
Yes
Employees Worked With
Nick Soldo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hasan Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Romano, Raymond Costello
Mar 16, 2020 -

Rallye BMW responded

Thank you for your wonderful review. We are grateful for your loyalty and are happy to know your experience is always a pleasure!

March 14, 2020

I was not happy with my service advisor she was very condescending. I will not return to Rallye BMW nor will I recommend family or friends More

by TIKAGEE
Recommend Dealer
No
Employees Worked With
Carol Clark-Muniz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2020 -

Rallye BMW responded

I apologize for the situation you may have encountered during your recent service visit. Here at Rallye customer service is our #1 priority and I would like to make sure this is handled the proper way. Please give me a call at your earliest convenience to discuss. Thank you Christopher Blanco Service Manager Direct 516-833-4862

March 12, 2020

Adam and Tony were excellent! Rec’d great care from them. Unfortunately, my front end noise was not totally resolved. They took it for many road tests. The noise was not duplicated with them. However, it st More

by TOMPALUMBO
Recommend Dealer
Yes
Employees Worked With
Tony the foreman. Was excellent. , Adam Romano
Mar 13, 2020 -

Rallye BMW responded

Thank you, Tom, for taking the time to leave your positive review for our team members! We apologize for your recent experience, please give us a call (516) 226-7947 if you would like to discuss this further! We hope to see you back again in the future.

March 12, 2020

Ralley BMW delivers! Very professional!! Excellent service! Positive and friendly attitude from the entire staff, most of all I sincerely appreciate my go to people Chris Blanco, David O’ Neil and Mat More

by YOYO1CHERMAN
Recommend Dealer
Yes
Employees Worked With
Matthew Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David O’Neill
Mar 12, 2020 -

Rallye BMW responded

Thank you for sharing your five-star review! We are very happy to hear that you had an excellent service visit with us and that our entire team was positive and friendly. We are looking forward to seeing you back again in the future!

March 12, 2020

More than I asked for Rallye BMW was efficient, professional, courteous. All the small concerns was addressed, and a problem I was not even aware of was brought to my atte More

by PAIKSTEVEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2020 -

Rallye BMW responded

Thank you for taking the time to share your five-star feedback with us! We are very happy to hear that our team was efficient, professional, and courteous and that our team address all of your concerns. We hope to see you back again soon!

March 11, 2020

We cannot remember how far back we are enjoying the service of Mr. David O’Neill. It’s been so many years from the old location we followed to the new location. It has been a pleasure getting our BMW More

by NIKEMAROULIS
Recommend Dealer
Yes
Employees Worked With
David O’Neill
Mar 11, 2020 -

Rallye BMW responded

Thank you for sharing your excellent review! We are very happy to know that your visits with us are always pleasant and that David is always able to assist you. We truly appreciate your loyalty and we are looking forward to seeing you back at our service department again in the future!

March 09, 2020

No they weren’t. U made complain of issues that is current on ur vehicle and the look at u as if ure stupid about what u complaining about. The write long xxx stories with no actual verification of ur More

by Verify unsatisfied customer
Recommend Dealer
No
Employees Worked With
Bret Hines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terence Palmer
Mar 13, 2020 -

Rallye BMW responded

Thank you for taking the time to provide us with your feedback. We are very sorry to hear about your most recent experience, please be advised that this does not reflect how we conduct our business. Please give me a call to discuss this further. Thank you, Terence Palmer 516-833-4868

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