Rallye BMW - Service Center

Recently, I had my BMW X5 flat bedded to this dealer beacause of engine overheating and shut down. A day and $1400.00 later the problem does not seem to have been fixed.Foe $1400.00 waht was fixed was t beacause of engine overheating and shut down. A day and $1400.00 later the problem does not seem to have been fixed.Foe $1400.00 waht was fixed was the water pump and flushed the anti-freeze. A day after receiving the truck back, I experienced that the engine was overheating even more, as the air through the vent was HOT. HOTTER than when I would set it at 80 degrees in the winter. I brought the truck back to the dealer in Westbury. The same rep who had assisted me the firat time acknowledged that the vent was spewing hot air, even on the lowest vent setting, and at 60 degrees. She went on to call a tech from the work shop who really I felt could care less. His initial suggestion was to leave the vent in the shut position. Second suggestion was to have the a/c on to counteract the heat. Then he suggested that he would have to check another similar vehicle to compare and get back to me. Reluctantly, I drove away - unsure what to do. The engine is overheating more than ever and I am worried that they do not have apt technicians to fix the problem. By the way NO ONE has gotten back to me yet. Just disgusted and feel hopeless and jepeordized. More

Waited over two hours to have a oil change done. After an hour of waiting had to revisit csr and advise that my vehicle was still just sitting outside. This service departments employees are all very ple an hour of waiting had to revisit csr and advise that my vehicle was still just sitting outside. This service departments employees are all very pleasant but I think overall the department is way to overwhelmed to accommodate its customers properly any longer. More

My experience was SO positive that I had to write this review! The service light on my 2010 328xdrive went on so I called my service rep Matt and he said to come right over. I drove straight to Rallye BM review! The service light on my 2010 328xdrive went on so I called my service rep Matt and he said to come right over. I drove straight to Rallye BMW. Everyone I encountered was friendly and helpful. Within 10 minutes I was in an almost new 328xdrive loaner. That day I learned that my car needed a new air pump which was being shipped next day air. By 3pm the next day I was back in my car which had been given a much needed wash!!! What could be better than that! By the way, I love my car!!!!!!! More

I had recently brought my car in to the service department for an annual NYS inspection. Upon further inspection my vehicle had an issue with the air bag light staying on. I waited for a short whil department for an annual NYS inspection. Upon further inspection my vehicle had an issue with the air bag light staying on. I waited for a short while at the dealership until I was told the light could not be cleared at this time because there was issues with the battery/ground straps with water in the trunk area due to a tail light gasket.I was promptly given a loaner from my service advisor. I was informed by Chris what was being done,parts being ordered, and everything pertaining to my situitation every step of the way. I was very confident knowing the car was in good hands.I received my car car back clean and is back on the road running the way it should be. More

By far Rallye BMW was the BEST service experience I've ever had. For the past 20 years I've been driving Audi and Volvo products and the dealerships don't come anywhere close to the Rallye service experie ever had. For the past 20 years I've been driving Audi and Volvo products and the dealerships don't come anywhere close to the Rallye service experience. More

I took my car in for a battery charge and a battery replacement was recommended. After waiting approximately 3 hours, I inquire as to the status of my car and was informed that they were working on it. replacement was recommended. After waiting approximately 3 hours, I inquire as to the status of my car and was informed that they were working on it. After waiting another 2 hours I again inquired as to why it was taking this long to replace a battery. I was informed that the 1st battery placed was not powerful enough and a second battery had to be installed. The car had to be reprogrammed and therefore was informed that the car had to be left overnight for reprogramming. I was provided with a car. Around 10am of the second day I called to inquire as to the status of my car and was informed that the new battery and the car's computer were not communicating therefore the car was not accepting the battery. I was informed that I would receive a call when the car was ready. Around 4pm my wife called and spoke with Christopher Blanco who explained what they were experiencing and that although this was not a common problem, it was something they were familiar with. This alleviated her fears. The 3rd morning I called and was informed that they had contacted BMW head office and was informed that it was a software gliche and the car would be fixed as soon as they received the software. After 3:30pm I received a call that the car was ready. This was a frustrating and fearful experience, not knowing what the outcome would be. I would recommend that the service advisor keep the customer abreast of what is happening with their car by calling ever so often and informing them of the car's status. Other than this observation, the employees were professional and the service remarkable. My car is now with me and operating well. More

Great service as always. Easy to make appointment. Service advisor was on point and friendly. The dealership waiting area was great and clean. Service was done within the time frame they advised me ov Service advisor was on point and friendly. The dealership waiting area was great and clean. Service was done within the time frame they advised me over the phone and when I drop off the car. No surprise. More

I was not called during the assessment of the vehicle process. The repairs were made and I was called at the end. I needed to inquire about the cost- it was not volunteerd. I have had servicing done at process. The repairs were made and I was called at the end. I needed to inquire about the cost- it was not volunteerd. I have had servicing done at this site for 3 years and there has always been more communication. This time, it was as though noone cared. If that's the case, I will use the dealer closer to my home. More

I brought in the car because the strip molding on driver side inside the car came off its retainers, low tire pressure light came on and A/C was not very cooling and regular oil maintenance. Also my key wa side inside the car came off its retainers, low tire pressure light came on and A/C was not very cooling and regular oil maintenance. Also my key was to be re-programmed so that car would automatically lock when speeds up after the start. All these things were fixed except the key was not reprogrammed. apparently he forgot. But now I would have to again make a trip for that and that is not very convenient, I wish everything was taken care of at the same time. Abbas abuwala More

This was my worst service experience EVER!! This was This was my worst service experience EVER!! This was also my first service experience at Rallye BMW and I was completely overwhelmed at the lack o This was my worst service experience EVER!! This was also my first service experience at Rallye BMW and I was completely overwhelmed at the lack of customer service. The car was going in for a simple oil change after having the car 4 months and not having any major issues. I decided to wait for the car since it was only an oil change. Once checking in at the service bay I was not told to speak with an advisor - just to go and wait in the waiting area and they would call my cellphone when the work was done. Two hours later I'm still sitting in the waiting area (my cell phone is working but no call from Rallye; checked home phone just in case - no message; checked work phone - just in case but no message). I go to the service reception area to find out how long an oil change takes only to be told the car was done an hour ago and they were waiting for me. HUH???? The paperwork indicates that I'm waiting for the car and no one had the common sense to call my cellphone or maybe come and look for me? Is that too much to ask? I was referred to my service representative - Matt Carlson - whom I've met - to find out what happened. He offered a lame excuse that the guys in the service bay had gotten "slammed" with cars that morning. I agree it was crazy, but that has nothing to do with me not getting a phone call or an in person consult with my BMW service advisor. One my my main reasons for purchasing from Rallye BMW in Westbury was that it came highly recommended by one of your customers, Mark Heinemann. Wow - were we both stunned with the total lack of customer service. More