Rallye Lexus - Service Center

Great dealership highly recommended. Buying a car can be stressful to us.Rallye Lexus dealership is a breeze.Do Chang is our sales person helped us to decide the right car for our budget. Buying a car can be stressful to us.Rallye Lexus dealership is a breeze.Do Chang is our sales person helped us to decide the right car for our budget.professional,knowledgeable and answered all our questions..thank you very much.... More

quick I came in for a rotation and LOF. I was told that LOF was not required. Rotation and service check were performed and I was on my way. I do not m I came in for a rotation and LOF. I was told that LOF was not required. Rotation and service check were performed and I was on my way. I do not make recommendations. More

Wonderful Service Pam is just wonderful. She makes certain that everything is taken care of. The staff is always courteous and efficient. Having a loaner vehicle make Pam is just wonderful. She makes certain that everything is taken care of. The staff is always courteous and efficient. Having a loaner vehicle makes my life so much simpler. Thank you. More

15K checkup I was especially pleased with the service contact, Pat (?I think his name was). I was also happy that the service took a lot less time than what the I was especially pleased with the service contact, Pat (?I think his name was). I was also happy that the service took a lot less time than what the rep on the phone told me. More

Superb The service is Rallye Lexus is so much better then anywhere else I have ever gone. They never let me down. A perfect 10. Thank You The service is Rallye Lexus is so much better then anywhere else I have ever gone. They never let me down. A perfect 10. Thank You More

Nothing but the best They were wonderful, as usual. My schedule changed and I showed up about 2 hours early, completely prepared to wait. Nope - they took me right in. My They were wonderful, as usual. My schedule changed and I showed up about 2 hours early, completely prepared to wait. Nope - they took me right in. My car was finished by the time my original appointment was scheduled for. More

always great always a friendly greeting......quality of work.......very professionally treated......really enjoy the bagels and pastries.....and you never know who always a friendly greeting......quality of work.......very professionally treated......really enjoy the bagels and pastries.....and you never know who you will bump into in the waiting room More

Rallye Staff are Simply Amazing! There's no place I'd rather go even if my car doesn't need an oil change! Staff are so AMAZING! Every time I went to Rallye Glen Cove, everyone treat There's no place I'd rather go even if my car doesn't need an oil change! Staff are so AMAZING! Every time I went to Rallye Glen Cove, everyone treated me like the QUEEN that I AM! I honestly can not say enough about Joanna, Pam, Michael, Mike and Paul! I always tell them when I am there, (this is my 4th) I must always drive a Lexus because where else can I go and get treated with so much RESPECT! More

Called for service I called for service. Person answering the phone very polite, and professional. She transferred me to the individual to make the appointment. Again, f I called for service. Person answering the phone very polite, and professional. She transferred me to the individual to make the appointment. Again, friendly, asked me about the problem, and accommodated me with a morning appointment on short notice. They told me I should be out within 45 minutes of my appointment. I arrived, was met by a very nice gentleman. Problem was addressed, fixed, and I was out in half an hour. I have dealt with other Lexus dealerships in the past, this was my first experience at this dealer. Needless to say this is my only choice for any future service and or vehicles. They are far above the others. More

Joanna Oates is a horrible service rep! Every time I have brought my car to be serviced here, I was faced with this extremely rude woman, Joanna Oates. As soon as I opened my mouth, she cut Every time I have brought my car to be serviced here, I was faced with this extremely rude woman, Joanna Oates. As soon as I opened my mouth, she cut me off and spoke in a very rude way to me. Then she tried to skip my car wash and refused to listen to me and then when I asked for a receipt she lied to her superior and stated I asked for a receipt before I made payment. When I asked her a question about my bill she got loud and said , "we won't change our tire prices for you!" I told her I have a right to ask questions. She didn't make any sense. She just gave me a hard time every single step of the way when I came in. She is a nasty, rude, horrible woman. She should be fired! The way she behaved with me was terrible. I will file a complaint about her unprofessional behavior with the BBB as well unless she issues an apology. More