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Rallye Lexus - Service Center

Glen Cove, NY

4.7
1,565 Reviews

1,565 Reviews of Rallye Lexus - Service Center

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May 05, 2023

My visit to Rallye Lexus was a very easy service. Everything went well. I had an additional repair of the vinyl on the drivers side of the window control panel. My car apparently was serviced prop More

by corrbox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023 -

Rallye Lexus responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Pam Palasciano 516-676-4000

May 04, 2023

Our Salesperson Lauren Hu was friendly, courteous & professional. She helped make our experience less stressful. James? gave us familiarization with some features on the car was also very helpful. More

by JIMARISSA
Recommend Dealer
Yes
Employees Worked With
Lauren Hu
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Rallye Lexus responded

We are very happy to hear that Lauren and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Pam Palasciano 516-676-4000

May 03, 2023

I have used your services close to thirty years. Not once have i been disappointed. Excellent operation. More

by JOHN.ABRAHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
May 03, 2023 -

Rallye Lexus responded

Thank you, John! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. Pam Palasciano 516-676-4000

April 21, 2023

I have been a customer of Rallye Lexus from day one and ordered my car from Bill Finsilver at Rallye on Northern boulevard and took delivery at the new Glen Head showroom All must be going well if I am st More

by SIG654321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2023 -

Rallye Lexus responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye Lexus, we look forward to having you as one of our valued customers for many more years to come! Pam Palasciano 516-676-4000

April 17, 2023

I received excellent service. I definitely wouldn't hesitate to have my car serviced at Rallye Lexus. More

by NOFACE34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Rallye Lexus responded

Thanks for sharing about your experience with Rallye Lexus. We appreciate your business and hope to see you again soon! Pam Palasciano 516-676-4000

April 15, 2023

The Staff is very accomodating. The fact that they can come to my home and pick up my car for yearly check up. is a big plus . Also this dealership is professional courteous . Als More

by KENJO211@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joanna Oates, Mike Reidy
Apr 16, 2023 -

Rallye Lexus responded

Thank you for choosing Rallye Lexus. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Pam Palasciano 516-676-4000

April 12, 2023

Excellent. All questions related to necessary service on my new car were addressed, explain and dealt with. More

by DJPOTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James (instructor)excellent 5 stars; Jose excellent as well. J.Quinlan 5 stars
Apr 13, 2023 -

Rallye Lexus responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. Pam Palasciano 516-676-4000

April 10, 2023

We travel from the south shore of Long Island because this Lexus dealership is accommodating, professional and courteous. More

by LFALABEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Rallye Lexus responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rallye Lexus, we look forward to having you as a valued customer for many years to come! Pam Palasciano 516-676-4000

April 07, 2023

I recently had my vehicle serviced at Rallye after going to another Long Island dealership several times, who were unable to diagnose and fix the issues I was having with my vehicle. Mike and Jim from servi More

by jmaxxxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim
Apr 08, 2023 -

Rallye Lexus responded

Thank you for the kind words for Mike and Jim and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Pam Palasciano 516-676-4000

April 04, 2023

Expensive service charge reasonably Compare to other dealer it’s very expensive People moving to EV vehicles More

by HENRYVALLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Rallye Lexus responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Henry, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Stefanie Horn 516-676-4000

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