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Rallye Lexus - Service Center

Glen Cove, NY

4.7
1,566 Reviews

1,566 Reviews of Rallye Lexus - Service Center

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October 10, 2021

Rallye Lexus has the best service. People are very nice and responsible. The works are excellent and the staff are very accommodating and helpful. More

by ALTHIN170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Palasciano is the best of them all.
Oct 11, 2021 -

Rallye Lexus responded

Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Rallye Lexus team. Drive safely, and we hope to see you back again down the road!

October 07, 2021

Everyone was courteous, friendly, proficient and extremely professional., I was given a loaner car which helped my service go even more smoothly. More

by REELFIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Rallye Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Rallye Lexus team. Drive safely, and we hope to see you back again down the road!

October 06, 2021

They know what they are doing. Just choose a service rep that not only knows his “stuff” but knows what you expect More

by MISSMKN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Rallye Lexus responded

Thank you for the great review! We are so happy to hear that you are confident in the Rallye Lexus team to get the job done. Drive safely, and we hope to see you back again down the road! - The Rallye Lexus team

October 04, 2021

Very courteous, prompt and attentive I have had several Lexus cars and always happy with their service More

by FARASEDNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Costanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Rutkowski
Oct 05, 2021 -

Rallye Lexus responded

Thank you for your continued business and your confidence in our team to get the job done right! We are grateful to have you as a Rallye Lexus customer and we look forward to your next service visit. Have a wonderful day!

September 27, 2021

Terrible service. Overcharged my credit card and despite promises, refused to refund. Had to dispute! More

by WANDREWFRIEDMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marie overcharged an finance refused to refund. Had to dispute!
Oct 26, 2021 -

Rallye Lexus responded

I am very sorry to hear about your experience here at the dealership. In order to protect your personal information, we will need to speak with you personally. Please give me a call when convenient so we can move forward with resolving this matter. Thank you, Pam Palasciano - Service Manager - 516-629-7646

September 27, 2021

Professional operation. The best in the auto industry. Your entire service department staff are outstanding. Mike Reidy stands out as one of the very best in the auto business. All your mechanics are high More

by jvillafane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Holmes
Sep 27, 2021 -

Rallye Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Mike and the Rallye Lexus team. Drive safely, and we hope to see you back again down the road!

September 25, 2021

They were so attentive and dedicated to installing my crossbars. Wasn’t and easy job More

by DUKE-GREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Sep 27, 2021 -

Rallye Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a seamless service experience working with the Rallye Lexus team. Drive safely, and we hope to see you back!

September 21, 2021

Joanna Oates is a superb customer Service representative. She always keeps you informed as to the progress of the repair. She always provides a loaner car when needed. In addition she is a fabulous person wh More

by CHOIRBIRD220
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Rallye Lexus responded

Thank you for your great review of Rallye Lexus! We are happy to hear that Joanna could assist you during your visit and keep you updated throughout the process. Your business is awesome to have and we look forward to seeing you down the road!

September 20, 2021

Dealer addressed a recall associated with a fuel pump issue. Fuel lines were not properly secured afterwards and created a significant fuel leak that my family I discovered after a week and 1/2 later. More

by JM61677
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joanna Oates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Rallye Lexus responded

This feedback is concerning to read. The safety of our guests is our top priority and I sincerely apologize that you experienced issues with your vehicle after your service. We expect meticulous, top-notch work from our team and I will be sure to discuss this incident in order to improve in the future. If you would like to speak with me directly, I would appreciate the opportunity to make things right for you. Thank you, Pam Palasciano - Service Manager - 516-629-7646

September 19, 2021

All aspects of this dealer are excellent. They always keep the customer informed and get the job done. More

by RSCHNITZER17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Holmes, Mary Rutkowski
Sep 20, 2021 -

Rallye Lexus responded

Thank you for the great review! We are thrilled to hear that the Rallye Lexus team delivered a successful experience. Safe travels, and we hope to see you back!

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