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Rallye Lexus - Service Center

Glen Cove, NY

4.7
1,556 Reviews

1,556 Reviews of Rallye Lexus - Service Center

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May 03, 2021

very professional, informative courteous . i had to bring my car in and it was explained to me services needed, cost and why the work needed to be done More

by SLEVY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Rallye Lexus responded

"Professional, informative courteous" are all words we love to see. Thank you for visiting us at Rallye Lexus for your repair needs! We hope that you enjoy your week.

April 30, 2021

As always my service, a fuel pump recall remediation was done very well. From receiving phone call to make the appointment to check in to getting a loner car and picking it up the next day was very professi More

by Godrej Mehta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Rallye Lexus responded

Godrej - We appreciate your support! We are thrilled to hear that you had such a seamless service experience working with the Rallye Lexus team. Drive safely, and we hope to see you again down the road!

April 29, 2021

Picked up the car. Fixed the recall and returned the car. All went well . There was a smell of gasoline. Pulled the car out of the garage for several days. Kept the garage open for several hour More

by mkugal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivanna
Apr 29, 2021 -

Rallye Lexus responded

Thank you for your feedback regarding your recent service appointment. At Rallye Lexus, we strive to deliver a world-class experience to each and every guest. I am glad everything went well and apologize for the fuel smell but unfortunately, we have no way of avoiding it when we do a fuel pump recall on a car. If I can ever be of assistance, please do not hesitate to call. Thank you, Pam Palasciano - Service Manager - 516-629-7646

April 29, 2021

Great job ! Went for an inspection. Everything went well! Everyone was helpful, respectful, and professional. The appointment was made to my convenience and everything went smoothly More

by ethan7475
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Holmes
Apr 29, 2021 -

Rallye Lexus responded

Ethan, there is nothing better than hearing from a happy customer! Thank you for choosing Rallye Lexus for your service needs, we hope to welcome you back in the future. Have a wonderful day!

April 26, 2021

Amazing dealership and lovely people! Joanna is a lifesaver and truly a joy to work with! It was beyond a pleasant experience and she goes above and beyond ! More

by arkdeluxe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Rallye Lexus responded

Thank you for the glowing feedback! We are proud to have earned your support and happy to hear that Joanna went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back at Rallye Lexus next time!

April 23, 2021

Rallye Lexus is fabulous in every way and in every department. Not only is any work done well and quickly, but their customer service is first rate too. More

by GCARTER8
Customer Service
Recommend Dealer
Yes
Employees Worked With
Pamela Palasciano
Apr 23, 2021 -

Rallye Lexus responded

We are thrilled that you can depend on Rallye Lexus for all of your auto service needs. Thank you for the rave review! We look forward to our continued relationship.

April 23, 2021

I previously wrote a review after my service visit. I am happy to write again. I have owned or leased 12+ Lexus vehicles for myself or my family. Your service department is terrific, Pam and Joanna, to nam More

by drlbdo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richie Repanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Apr 23, 2021 -

Rallye Lexus responded

We are so grateful for your continued business and positive feedback! It means a lot to hear that you are a happy customer and we look forward to working with you for a long time to come. Thank you from the entire Rallye Lexus team!

April 21, 2021

Joanna was great. She was friendly and kept in touch to explain what had to be done to my car. She made sure that a loaner car was available for me since I had to leave my car overnight. Thanks Joanna. More

by JJFRANCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Rallye Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Joanna. Drive safely, and we hope to see you back at Rallye Lexus!

April 19, 2021

Everything went very smoothly from the loaner to the actual 20K mile servicing. The Service representative was attentive, responsive and capable in getting the job done. More

by PMCHAPPO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Rallye Lexus responded

Dear PMCHAPPO, Thank you for the positive feedback! I noticed that you left us a 2.3 rating and I'm wondering if you would be willing to share with us what we might have done to improve your experience here at the dealership. Please don't hesitate to give me a call if there is anything that I can do to assist you. Pam Palasciano - Service Manager Rallye Lexus - 516-629-7646

April 19, 2021

As I have stated prior the service was professional and thorough . Joanna was extremely helpful and Pam as always. I highly recommend Rallye Lexus to all!! More

by HANNENBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Apr 19, 2021 -

Rallye Lexus responded

We are delighted to earn your recommendation! Thank you so much for trusting Rallye Lexus with your vehicle and sharing this feedback about Joanna and Pam. We look forward to your next visit!

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