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Rallye Lexus - Service Center

Glen Cove, NY

4.7
1,537 Reviews

1,537 Reviews of Rallye Lexus - Service Center

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August 26, 2020

Excellent individual and personal attention When we came to purchase the car. Continues with a really Great staff and dedicated service crew that want to make sure we are happy. We appreciate the way it is More

by GALIABG2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Losee, Pamela Palasciano, Josh Weiss
Aug 26, 2020 -

Rallye Lexus responded

Thank you for taking the time to provide us with your positive feedback!

August 26, 2020

worst customer service ever had, cant even make appointment with them, theres a recall on my 2014 ls 460 they decline the car has recall, called other lexus dealer appointment made More

by whchen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joanna Oates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Holmes
August 21, 2020

There is a reason why I have my 9th Lexus from the same dealer. From sale to service, Rallye Lexus offered exceptional service. Tyrone is great, he always willing to make extra effort to help his custom More

by HUANGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyrone Chen
Aug 21, 2020 -

Rallye Lexus responded

We appreciate your wonderful feedback and loyalty to Rallye. We are happy to know Tyrone was great to work with during your recent experience.

August 20, 2020

Always a pleasure coming to this location! My experience is always great. It is alwqts very fast, easy and friendly service every single time I go. More

by KALIMOOTOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Piccirillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Aug 20, 2020 -

Rallye Lexus responded

Thank you for providing us with your positive feedback!

August 17, 2020

The staff was very friendly and professional. The best thing, when I have a problem call the service department the staff went above and beyond help and resolve my issue immediately. More

by VPJOHNNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Rallye Lexus responded

Thank you for providing us with your positive feedback on your recent experience with us!

August 16, 2020

Great Service I have a brand new ES less than 2 weeks old that wouldn’t start because of a defective battery. Roadside service got the car started and I took it to More

by SCOHEN0827
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Piccirillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Rallye Lexus responded

Thank you for providing us with your positive feedback on your recent service experience with us, we apologize for the inconvenience you experienced but happy to know everything was fixed and you were back on the road!

August 13, 2020

A true pleasure! I can't say enough about this dealership! Pam in the service department is extremely organized and keeps me fully updated at all times. Everyone at th More

by LORIALICEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richie Repanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano, Josh Weiss, Carlos Vargas
Aug 14, 2020 -

Rallye Lexus responded

Thank you for providing us with your wonderful feedback. We are happy to know Pam was helpful and organized during your recent visit!

August 12, 2020

Professional and courteous service. They accommodate the customers needs and make for a great experience. I would certainly rank this dealership an A++++. Thank you! More

by DKBUNNIES
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Rallye Lexus responded

Thank you for the wonderful feedback!

August 11, 2020

Great experience every time I have service there. From the time you drive up to the service area their is no waiting. The paper work is waiting to be signed. If you can’t wait for your car a loaner is wai More

by RTENEM
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano, Josh Weiss
Aug 11, 2020 -

Rallye Lexus responded

Thank you for taking the time to provide us with your positive feedback.

August 11, 2020

Recall now; and simple failure to press A/C buttons. Prompt, accurate. Correct in prediction of time needed for work. One thing though: when recall repair originally scheduled, parts weren't available. More

by MCSHIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Rallye Lexus responded

Thank you for providing us with your feedback, we apologize for any inconvenience that may have occurred due to the parts delay.

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