Rallye Motors

I was very pleased with John Ciccarelli's assistance. He always goes the extra mile with service! The car washers did a beautiful job...it looks great. One employee offered to show me how to use the coffee always goes the extra mile with service! The car washers did a beautiful job...it looks great. One employee offered to show me how to use the coffee machine , which I appreciated, I always find everyone very pleasant. More

My experience with Rallye Motors has been first rate in every way.From my initial purchase to the follow up service appointments,every facet has been excellent. Rob Carlson and Rallye Motors has made my se every way.From my initial purchase to the follow up service appointments,every facet has been excellent. Rob Carlson and Rallye Motors has made my service visits a more pleasurable experience. Thankyou! More

A pleasure to bring your car in for service. Service reps are friendly and very helpful. The customer waiting area has all the amenities that you would want if you are waiting for your car. Clean lo reps are friendly and very helpful. The customer waiting area has all the amenities that you would want if you are waiting for your car. Clean loaners are always available and your car is returned to you cleaned and ready to go. More

The entire staff are very fair and professional. Would highly recommend! We've received service many times in our vehicle over the past few years, a its always been an experience that exceeded our expect highly recommend! We've received service many times in our vehicle over the past few years, a its always been an experience that exceeded our expectation. Purchase & service your benz at Rallye! More

I had a problem - a flat tire with a screw in the tire. Within 20 minutes of the call to Roadside service, the service attendant arrived at my garage. He advised me that, although the screw was not in the Within 20 minutes of the call to Roadside service, the service attendant arrived at my garage. He advised me that, although the screw was not in the wall, it was close enough to preclude the viability of a permanent plug. After filling the tire with air, Roadside Assistance followed me to Rallye to assure that I would arrive safely. Without an appointment, after about 20 minutes I was directed to John Cicolletti. He devoted his full attention to my problem. When learning that I would be able to wait for about an hour, he assured me that the tire would be replaced within that time. He was true to his word. During my initial sit down with John at his desk, he apologized for having to take a short phone call. He was dealing with a devastating flood condition in his home and was somewhat overwhelmed by it. Having had a similar experience several years ago, I fully understood the challenge he was dealing with. What impressed me the most about John was that, despite his own serious issue, he did not for a single second lose attention for my problem, or his commitment to me as a customer of Rallye. Let me tell you something. I retired from one of the largest corporations in the world. You can't make or buy employees like John Cicolletti. He is an outstanding representative of Rallye Motors. More

Started out great. Ramiro took down all my information, went over my concerns. However, don't understand why rusted lug nuts are covered with wheel coverage, and the rusted wheel locks are not covered(?). went over my concerns. However, don't understand why rusted lug nuts are covered with wheel coverage, and the rusted wheel locks are not covered(?). I didn't put them on. Mercedes did. I apologized for the car not being washed, and was assured by Ramiro, it gets done after service....No, not completely. I still couldn't see out the back window, and the bird poop was still there. I pointed it out to the man who brought me my car, who told me the car was washed(?). I popped the hatch to put in some groceries, and the piece covering the spare was still up, which had to be rearranged. They didn't need to unlock the wheels, so I don't know why it was up. Needed to make a phone call, and I kept getting 'No Service" on the display; something got rearranged, when they were checking volume on the Bluetooth. Finally figured it out...after calling Verizon twice. Last, but not least, the best part of my visit, was the young man, whose card I didn't take, who got me set up with the loaner car. I got the best car, I ever got from Rallye, and he even let me know, I didn't have to put gas in it, as long as it was at a quarter tank when returned, but I did anyway. Oh, just so you know, I was transferred a couple times, as I was trying to find out his name (for this survey), and I did let everyone know who I spoke to, it was for the survey, and it was complimentary - no one took the time to find out, who he was. Overall, it wasn't a bad experience...but it is Mercedes, and I think, we expect more. Sincerely, Barbara Burgess More

Russ is the greatest...he's the reason I came back to Rallye. Started with Rallye in the 70's, stayed 30 years then left...now back due to Russ still being there. Rallye. Started with Rallye in the 70's, stayed 30 years then left...now back due to Russ still being there. More

I have been client of Rallye Motors since 1984 and have enjoyed the service that I have received. I keep coming back and have recommended Rallye to all of my friends. I have always been treated as a enjoyed the service that I have received. I keep coming back and have recommended Rallye to all of my friends. I have always been treated as a valued customer. Starting with Gene Koepel in 1984 to Jerry Sherry now in the sales department, I have felt that I am a special client. I have always used Russ Cagali in the service department since 1984 and he takes care of my every questions and needs when it comes to servicing my cars over the years. Thanks to Rallye Motors, I have enjoyed 27 years of worry free driving. More

I've worked with Rallye Motors over the last six years, and over that period of time, have been completely satisfied with the experience. They always strive to and succeed in extending the best service to and over that period of time, have been completely satisfied with the experience. They always strive to and succeed in extending the best service to their customers. More