Rallye Motors - Service Center

Terrific, as always! Quick and easy check in process! Timely updates provided to me throughout the day via voice mail and text message. My car was clean and ready for pick Quick and easy check in process! Timely updates provided to me throughout the day via voice mail and text message. My car was clean and ready for pickup (exactly as was communicated). Excellent service and customer experience! More

Car service Whenever I have a problem with my car (which does not happen often) I always call my service rep Ken Vachris who is GREAT! The service is always fast Whenever I have a problem with my car (which does not happen often) I always call my service rep Ken Vachris who is GREAT! The service is always fast and Ken takes care of us (I have two cars with Mercedes). More

roadside assistance They were great. Called to say estimated time of arrival. And they werehere as promised. Very pleasant and knowledgeable and efficient person. Been They were great. Called to say estimated time of arrival. And they werehere as promised. Very pleasant and knowledgeable and efficient person. Been a customer at rallye for 40 years!that says it all. More

Great Service always a must visit to service your vehicle Always warm , courteous , and attentive to the needs of my vehicle and me . They always go over and beyond to deliver high quality service. Always app Always warm , courteous , and attentive to the needs of my vehicle and me . They always go over and beyond to deliver high quality service. Always appreciated to receive back a clean vehicle inside and out when my cars are serviced as well....These service members, as well as, Noel in loaners deserves to be awarded for the service they provide at Rallye always. They truly are a credit to your dealership and service area.. More

inspection car could not pass inspection, but rallye motors did it. car was a 2002 and needed lots of parts. we hope to get a couple years use with this car. car could not pass inspection, but rallye motors did it. car was a 2002 and needed lots of parts. we hope to get a couple years use with this car. More

Responding to emergency failure of car On Sunday my car at 7:30 a.m. goes into D9 while I am on the highway and the dashboard reads in red that the car in essence is in reverse and automati On Sunday my car at 7:30 a.m. goes into D9 while I am on the highway and the dashboard reads in red that the car in essence is in reverse and automatically goes into neutral as I am in the left lane and thank god not too many people are on the road. I gradually get into the right lane and then into the shoulder. After restarting the car twice and having it happen again I called road side service who calls me back within 20 minutes (Helm Bros.) who tells me not to drive the car because it could possibly damage the gear shaft. They recommend that the car get towed to their dealership but I said my loyalty is to Rallye motors and that the car was just serviced a few days ago and they said we understand. A tow service from Roslyn comes 2 hours later, picks me up and drops me off at home and tells me it will be at the dealership before 8:00 a.m. I called the service representative at 7:30 a.m. and leave him a voice mail and text. At 8:00 I call the main service # and speak to a women who tells me everyone is very busy it is a Monday morning and that the car was received. It took me several more phone calls until I said please give me the head of service who finally that person calls me back who said he will finally have my resort Etsy I’ve call me back which evtuakky happens at 10:30. I really do not get an answer to what happened until late in the afternoon. It takes several days before I finally get my car back due to a glitch in the software. The long and short of it is that you must create some type of triage similar to an operating room for emergencies where if someone calls in your people always check in on their phones, e-mails, etc. and get back to the customer and say they are working on it and someone will get back to you within the hour. They should have also offered me a loaner until they could figure out the problem. I did not have to hear that “we are all very busy in a Monday morning@. In general my service representative has Been very good in the past but as an example since I am also in the service business in real estate when one of my commercial tenants heating systems breaks down in the winter they want to know that they can reach me immediately (they all have my cell #) and they I respond within 15-30 minutes and that they see action. I had this happen to me a few weeks ago. Everyone is a hero when the day to day things happen. What separates the “men from the boys” is when the “xxxx hits the fan”. . More

Rob Carlson My experience was good thanks to Rob Carlson if it wasn’t for someone stealing something out of my car it would have been excellent My experience was good thanks to Rob Carlson if it wasn’t for someone stealing something out of my car it would have been excellent More

Awesome Service John Cicoletti, service advisor, and the entire Rallye team are extraordinary. Rallye, every time, gets it right the first time! I will always be a R John Cicoletti, service advisor, and the entire Rallye team are extraordinary. Rallye, every time, gets it right the first time! I will always be a Rallye customer due to John. More

Amazing customer service! From start to finish the customer service made the repairs to my car an unbelievably pleasant experience. Professional and courtesy staff provided ex From start to finish the customer service made the repairs to my car an unbelievably pleasant experience. Professional and courtesy staff provided exceptional service. They go above and beyond! More

Excellent service Rob is a great advisor. They provide utmost service and ensure you are satisfied with your service. They also go above and beyond what ia requested. Rob is a great advisor. They provide utmost service and ensure you are satisfied with your service. They also go above and beyond what ia requested. More