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3,360 Reviews of Rallye Motors - Service Center
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December 30, 2015
Had an emergency and the entire Rallye staff was amazing! We had the battery fail in our S63 and had roadside assist come to jump start the vehicle that evening. The following morning, I called Rallye Motors We had the battery fail in our S63 and had roadside assist come to jump start the vehicle that evening. The following morning, I called Rallye Motors and spoke with Shaun Weissman who went above and beyond to fit me into their busy schedule. I arrived at the Service Department at the allotted time, and I was wiling to wait as long as necessary to have them look at our vehicle. My son and I did some "window shopping" in the showroom while we were waiting. Vincent was very helpful and arranged to have the vehicle ready in time so that I could pickup our youngest child from the bus stop. Everyone was amazing and we were very happy with the treatment that we received! More
by homny1
December 13, 2015
Great attitude to go with great service Ken is not only personable but he is on top of his game quick to initiate and while this was my first visit for service I know that I have friend and Ken is not only personable but he is on top of his game quick to initiate and while this was my first visit for service I know that I have friend and go to person for my service needs More
by Rockrimmon
Employees Worked With
Other Employees :
Doreen at service reception couldn't have been nicer and welcoming thank you
September 22, 2015
Outstanding Service Overall outstanding service provided at this service center. My service rep Vincent Vetere was the absolute best! He kept in constant communication th Overall outstanding service provided at this service center. My service rep Vincent Vetere was the absolute best! He kept in constant communication throughout the entire process. Calling me when they figured out the issues and when ordering parts and their arrival. Vincent was also very understanding about having to drop my loaner car off some hours after the service was completed. A consummate professional and true asset to this company. Highly recommended! More
by Joseph Sendra
Employees Worked With
July 15, 2015
I trust my smart car only to this man! I bought my smart fortwo from Rallye some time ago. In the very beginning, I had an issue with a faulty key fob, and then a leak in back window. Both I bought my smart fortwo from Rallye some time ago. In the very beginning, I had an issue with a faulty key fob, and then a leak in back window. Both times they were warranty issues, and both times I had Kenny. He took care of things for me and my car came back, issues solved and with light hearted banter included. I always email him with issues I have, and he answers my questions promptly and saves the trip to service if my issue can be solved stupidly easily. Recently I went in for my windshield issue. He took care of everything for and was able to get me a kick-xxx loaner. As always his funny quips and conversation make the experience great. I forget im in there for a problem with my car. He's a stand up guy, and Rallye Motors needs to acknowledge him and give him a bonus or promotion or something. He is an asset to Rallye. And he is the only reason I continue service with Rallye. More
by SJB BB11Q
Employees Worked With
July 07, 2015
Gl 550 warranty Keith assisted me with my issues on my GL550. Could't of ask for a better person to deal with. Keith listens and understand your needs and works with Keith assisted me with my issues on my GL550. Could't of ask for a better person to deal with. Keith listens and understand your needs and works with you. Thanks again. More
by mariandass
Employees Worked With
Keith Brodman
May 08, 2015
the best mb service center Marie was excellent, very friendly, very knowledgable, provided great advice and suggestions for maintenence without pushing anything down my throat. Marie was excellent, very friendly, very knowledgable, provided great advice and suggestions for maintenence without pushing anything down my throat. Service was completed within an hour, when I had expected to wait for a couple hours. All in all the best service appointment I've had in a very long time. Will definately look to Marie and the team at Rallye MB for future service needs. More
by mz4381
Employees Worked With
Marie Davi
April 15, 2015
Warranty repair on a C300 I recently had some warranty repairs done on my C300. The entire process went perfectly. My Service Advisor Vincent Vetere addressed all my concerns I recently had some warranty repairs done on my C300. The entire process went perfectly. My Service Advisor Vincent Vetere addressed all my concerns had my vehicle repaired quickly. My Loaner Specialist Stephen Paladino had a loaner car waiting for me immediately after dropping my car off. The entire process from scheduling the appointment to vehicle pick up was great. My C300 was washed and vacuumed, spotlessly cleaned, and all my concerns were addressed and corrected. Thank you for a job well done. More
by charlitore
Employees Worked With
March 23, 2015
Great service duo I have a c300,E63 and a Sl63. My decision for purchasing mercedes, and continuing my service at Ralleye is based solely on service. More specifically I have a c300,E63 and a Sl63. My decision for purchasing mercedes, and continuing my service at Ralleye is based solely on service. More specifically the expert service performed by Lenny Clarke and the professional work ethics of John Ciccotelli. There are several mercedes dealers between my residence and Ralleye, but I travel for piece of mind. I hope they stay at Ralleye, because I will travel where ever they go for what is more important to me than my cars.......Piece of MIND!!!! More
by doc1k
March 16, 2015
First Class Service. So glad I made the switch to Rallye MB . The care and customer service is a ten in my book. They are helpful, knowledgeable, caring, and understanding. The Service manager and his team . The care and customer service is a ten in my book. They are helpful, knowledgeable, caring, and understanding. The Service manager and his team are first class and I highly recommend them More
by adam
Employees Worked With
February 15, 2015
GREAT SERVICE ADVISOR I felt compelled to contact you after meeting my service advisor Marie last week. She was so professional and patient when she explained all the proc I felt compelled to contact you after meeting my service advisor Marie last week. She was so professional and patient when she explained all the procedures that are included in the service . When we spoke about the tires she e-mailed pictures of them and she reccomended what tires should be replaced. She was so concerned that the car was safe.I forgot to mention how friendly and smart she was. I will ask for Marie when I come in for the next service on my car. Hats off to Rallye and Hats off to Marie. More
by TANK
Employees Worked With
Marie Davi
