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Randall Reed's Planet Ford
Humble, TX
2,882 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,882 reviews
September 03, 2022
Lack of professionalism. Walked in and saw lack of interest on what I was requesting. Checked online and there was actually inventory on what I wanted. Walked in and saw lack of interest on what I was requesting. Checked online and there was actually inventory on what I wanted. More
by Carlos
Employees Worked With
August 17, 2022
WORST DEALERSHIP to purchase a vehicle. I have never experienced such unprofessional or lack of care/service for their customer after a sale. Did not receive permanent plates on time, and I have never experienced such unprofessional or lack of care/service for their customer after a sale. Did not receive permanent plates on time, and when contacted no phone call returned. I had to drive their and wait an unlimited time to get another temp tag. The dealership in turned registered the vehicle incorrectly and have yet to correct it 5 months later and I am still waiting on a call back. Also do not get the in store insurance thru Allstate. They cancelled my policy without a phone call etc due to so say insufficient founds when it was discovered the submitted payment thru wrong account and the saga continues. Stay Tuned More
by DeJean.bd0812
Employees Worked With
August 05, 2022
Bad customer service. Kept my car for way too long to tell me they scanned it and couldn’t find anything. Just lazy mechanics now a days. Told them exactly what was wrong, Kept my car for way too long to tell me they scanned it and couldn’t find anything. Just lazy mechanics now a days. Told them exactly what was wrong, that I hit something and it turned my radar. Doesn’t take a computer to tell them that. Got my tires rotated as well, wheel feels stiff, it pulls and now whenever I go up an incline driveway or over speed bumps there is a rattling or clunking noise from the rear, maybe the axle. Go get ripped off somewhere else, you won’t be disappointed avoiding this place. More
by Stayawayfromhere
July 27, 2022
They always keep the vehicle for over a week, my last visit the mechanics took liberty of using the paper towel roll I buy for my vehicle, after using half a roll without my permission, they left the dir visit the mechanics took liberty of using the paper towel roll I buy for my vehicle, after using half a roll without my permission, they left the dirty paper towel in my vehicle balled up. I will never return to this dealer. More
by marvis.kidd
Employees Worked With
June 24, 2022
The customer service is terrible. I purchased a new vehicle and it did not have the floor mats like it is supposed to. I thought at first, no big deal. The sales rep will take care of I purchased a new vehicle and it did not have the floor mats like it is supposed to. I thought at first, no big deal. The sales rep will take care of this issue and deliver quality service, after all this is an easy fix. That's not what happened at all. I was given the run around for a month after purchasing the vehicle. Something so simple, as to provide everything the vehicle comes with..that I paid for..is fair but the reps did not treat it that way. Once the sale was and the first review was sent with the promise off providing the floor mats, they did not keep their word. Its the principle. I paid over 45k for a brand new vehicle and the mistake was made by the dealership which the sales rep admitted, but the mats have still not been provided. I will continue to follow up but this is ridiculous and a poor reflection of how customers are treated at this dealership. More
by joquelimadrid
Employees Worked With
Ola Adelosoye
June 06, 2022
I wouldn't give any stars if I could. What a horrible dealership! My car has been in and out of the maintenance replace department back and forth. I purchased the car in 2021 in November What a horrible dealership! My car has been in and out of the maintenance replace department back and forth. I purchased the car in 2021 in November and it is now June and still have yet to drive it. DON'T EVER BUY A CAR HERE!!!!! More
by kaylaluna1990
April 12, 2022
Was at Planet Ford in Humble on 4/12/22 for a Six Pack oil change. Denisha Dickey met me at the door and welcomed me like a professional... that's what I expect since I am retired from the customer servic oil change. Denisha Dickey met me at the door and welcomed me like a professional... that's what I expect since I am retired from the customer service industry myself. She kept me informed on any updates during my short wait in the very nice Cafe / waiting room. Honorable mention also goes to Maria in the Cafe as well. More
by hueyjill
Employees Worked With
Denisha Dickey
March 24, 2022
I am trying … AGAIN…. to bring my F150 back for the same electrical repair…. same repair. The service writer… AGAIN…. said that electrical service would not be available to bring my F150 back for the same electrical repair…. same repair. The service writer… AGAIN…. said that electrical service would not be available for 2-3 weeks. I said it’s just a cube relay replacement, he said that he would call to schedule a date for the service …… still waiting. I will report back once the relay is replaced. I’m guessing it will be in a month or so if the service writer is correct. More
by Jeff
Employees Worked With
None of the above service writers
January 31, 2022
The key pad on the door of my 2020 f150 fell out. I have had bad experiences with Randal Reed before. I was told that they need the truck for two days, for a key pad. These folks do not understand custome had bad experiences with Randal Reed before. I was told that they need the truck for two days, for a key pad. These folks do not understand customer service, the guy went right to accusing me of being elitist. “I can’t put you ahead of other people” as though I was asking for that. I was asking if I could actually schedule service vs. leave the truck for two days. I mean 2 hours, half a day, but they needed it for two days. I walked out angry at RR as usual. I love my Ford, these folks are shady, seek other dealerships. More
by Adam.zenner
Employees Worked With
I don’t see the gentleman that “helped” me
