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Randall Reed's Planet Ford
Humble, TX
2,884 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,884 reviews
March 19, 2020
Oil change, 1st in line, they took a mustang before me for an oil change too. I noticed and let them know. She had to stop and do my oil change. She's terrible. Everytime I go there, there is an issue th for an oil change too. I noticed and let them know. She had to stop and do my oil change. She's terrible. Everytime I go there, there is an issue that she was involved in. More
by Portia.lyn.turnbull
Employees Worked With
Female IDK her name. She does oil changes. Terrible.
March 19, 2020
Truck maintenance, oil pan replacement Amanda was very responsive, professional and excellent at explaining the issues with the truck. She answered my calls, returned my calls promptly and Amanda was very responsive, professional and excellent at explaining the issues with the truck. She answered my calls, returned my calls promptly and seemed to know as much about the mechanics of the truck as a mechanic would. More
by lee.jones
Employees Worked With
March 18, 2020
A wonderful, caring dealership! Always patient and caring, this dealership has dealt with my aging auto so well over the years. Very attentive service and a big thank you to the ex Always patient and caring, this dealership has dealt with my aging auto so well over the years. Very attentive service and a big thank you to the experts who did the actual sleuthing and repairs. Thank you all so much! More
by CC
Employees Worked With
Other Employees :
receptionist, towing, and mechanics, Nick Lang, John 'JT' Thomas
March 15, 2020
I bought my truck from Riley he is a professional the deal was wrong at first but he made it right. I would recommend anyone to planet ford and Mr Ken Riley deal was wrong at first but he made it right. I would recommend anyone to planet ford and Mr Ken Riley More
by lebrock
March 15, 2020
I like the car I bought, the reason I didn’t give 5 stars is because the told me a price for the car and that price include Certified and 1 year Warranty, and then the day I signed I noticed they charged me is because the told me a price for the car and that price include Certified and 1 year Warranty, and then the day I signed I noticed they charged me more than and thousand in Ford benefits. And a lot of money. The car price past from 24,999 to more than 29,000. Almost 5 thousand more in fees and benefits ?? I like the car a lot and for that reason I bought, but I noticed That I would made a better business in another Dealer. More
by Javier
March 13, 2020
Great customer service! Went in to complete some recalls and it was quick and easy. While i was there, the service advisor noticed I needed wiper blades and he took care of that too. and it was quick and easy. While i was there, the service advisor noticed I needed wiper blades and he took care of that too. More
by Jed B
Employees Worked With
John 'JT' Thomas
March 12, 2020
AWESOME!!! the sales person Byron, the finance guy, Martin Rivera, and most of all, Lyndi are the reasons for my positive experience at your dealership. they the sales person Byron, the finance guy, Martin Rivera, and most of all, Lyndi are the reasons for my positive experience at your dealership. they went above and beyond my expectations. Normally, once you buy something, the customer service is not all that great, but, not at your dealership. a couple of days later i noticed some items that needed attention. then I received a text message from Lyndi asking how my truck was doing and once I told her of the items that needed attention, she quickly responded, and went into action. There were no delays in getting my concerns taken care of to my satisfaction. ALL WAS DONE THE SAME DAY!! Byron was also helpful during this. and, as if that was not enough, my truck was cleaned and fueled. Lyndi' was the candle on the cake that topped off the excellent service from your staff. Byron, Martin, Lyndi, thanks a lot for making my retirement dream come true. You made me feel like family. More
by gracial61
Employees Worked With
Byron, Martin, Lyndi, John 'JT' Thomas
March 12, 2020
Much Appreciation No matter the reason for visiting/using the Randall Reed's facility, purchasing a new vehicle, service an exiting vehicle or to just view the showroom No matter the reason for visiting/using the Randall Reed's facility, purchasing a new vehicle, service an exiting vehicle or to just view the showroom room to see what is being offered, the staff is always there to assist you and answer any questions you may have; without any pressure. Andy Gros More
by golferandy
Employees Worked With
Other Employees :
Nick Lang, John 'JT' Thomas
March 11, 2020
Service advisor is always helpful and friendly. The waiting area is comfortable and the restaurant makes the wait more tolerable. I am not happy with the reliability of my vehicle, requiring me to be i waiting area is comfortable and the restaurant makes the wait more tolerable. I am not happy with the reliability of my vehicle, requiring me to be in the service department in the first place, but that is not the fault of the service advisor. More
by r_rieger
Employees Worked With
John 'JT' Thomas
March 11, 2020
Excellent Customer Service JP was a very proactive and helpful sales rep that genuinely cared about my family getting in the right vehicle. He answered all of my questions and JP was a very proactive and helpful sales rep that genuinely cared about my family getting in the right vehicle. He answered all of my questions and was very helpful. I would recommend him in the future, and will be back for repeat business. More
by justin.vaughan
