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Randall Reed's Planet Ford
Humble, TX
2,896 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,896 reviews
January 28, 2020
Easy, Fast, Smooth, Confident. That is the way to best describe my buying experience at Planet Ford 59. Staff were amazing and all it took was 12 text messages to come to a deal. Ask for Josh McLoud when describe my buying experience at Planet Ford 59. Staff were amazing and all it took was 12 text messages to come to a deal. Ask for Josh McLoud when doing business. More
by Pete D.
January 28, 2020
Customer Service is their TOP PRIORITY I took my SUV in to Planet Ford 59 to have a recall completed. The staff went above and beyond to make sure that my vehicle was serviced and that all I took my SUV in to Planet Ford 59 to have a recall completed. The staff went above and beyond to make sure that my vehicle was serviced and that all 3 of my boys were comfortable and content while we waited. There is a snack bar/cafe with a lounge area where the boys were able to watch TV and drink hot cocoa while I completed paperwork with Jason. Jason was great! I told him how I had to get the boys to the dentist - he arranged for a loaner vehicle and made me feel like a valued customer. More
by boyfullyblessed
Employees Worked With
Jason Boatwright
January 27, 2020
$61.00 is to much for an oil change. I won't be back. I've used this service for approximately 6 years. It's much to expensive now I'll find another place that is reasonable. It's too bad you will loose I've used this service for approximately 6 years. It's much to expensive now I'll find another place that is reasonable. It's too bad you will loose customers because of price. More
by dca9888
Employees Worked With
I don't remember a name.
January 27, 2020
While Ford has not quite figured out the "online" sales model, I did have an overall good experience with this dealership. They were very straightforward, took time to discuss my concerns and issues, and model, I did have an overall good experience with this dealership. They were very straightforward, took time to discuss my concerns and issues, and in the end gave me a fair price, with no gimmicks or high pressure tactics or surprise charges. I would do business with them again. More
by xbc3
January 27, 2020
Top Notch Customer Service 5 Star customer service. This ford dealer has great customer service from all departments. My overall experience has been amazing. I would recommend t 5 Star customer service. This ford dealer has great customer service from all departments. My overall experience has been amazing. I would recommend this place to family and friends. My personal vehicle is a 2017 Subaru WRX. I choose to bring it here because they conveniently open at 7am. That helps me out because when i get off work, I'm usually tired and exhausted. The next day after my WRX oil change. I noticed that it was leaking around my drain plug, A technician had lost the seal. I called and told them that it was leaking. They had me bring my car back to inspect it. They said they had to order a new drain plug and would be in next day. Once it got in. They replaced the drain plug and put new oil and my issue was fixed without any hastle. I still continue to bring my wrx there and i'm also bringing my fleet vehicles for my business there to. The service center Quick Lane gives top notch customer care no matter the brand of your car. The parts department is amazing as well. I order an item that was $2.50 for my 2010 e350 cargo van. They got the part for me the same day i ordered it. I am really considering Ford as my next vehicle from this place due to excellent customer service. Kudos to you Planet Ford. Keep up the great work ! More
by bravoxious
Employees Worked With
Joseph from Quicklane. Asst Mngr
January 24, 2020
first time buyers and we were very nervous. Great Experience My husband and I went in with a print out of the truck we wanted, we had found it on line at plant fords website. They still had it, and we test drove My husband and I went in with a print out of the truck we wanted, we had found it on line at plant fords website. They still had it, and we test drove it and feel in love with it!! Our sales person was Kevin, he was very new to plant ford but if he didn't mention it, we would have never guessed. He was knowledgeable, kind, an over all pleasure to do business with. We did see a scratch on one of the doors and one of the back up sensors were really loose Kevin had Lyndi come by and talk to us. She scheduled us an appointment, got us a rental, they fixed everything and detailed the inside and outside, plus we left with a full tank of gas! For first time buyers, this was an unbelievably easy and great experience. Each person we came in to contact with, were each a pleasure. More
by Jennifer.Heitmiller
January 23, 2020
Sales process was easy and didn’t take long to complete the process. GM was outgoing. Service department was by far the best part of this dealership. the process. GM was outgoing. Service department was by far the best part of this dealership. More
by Kmontgomery
January 21, 2020
Had oil change and found grease on passenger side seat from mechanic checking cabin filter. Service was great but dirty hands should never touch leather. from mechanic checking cabin filter. Service was great but dirty hands should never touch leather. More
by PaulRoebuck
Employees Worked With
John 'JT' Thomas
January 17, 2020
Everybody was most helpful in understanding my needs for a new car to my finances. I am very grateful that I could do business with y’all. Thank you! a new car to my finances. I am very grateful that I could do business with y’all. Thank you! More
by Mrszepeda
January 16, 2020
You can always depend on the Ford Service Department at Planet Ford Humble. I will be purchasing a new Ford Edge in the near future and I will go to Planet Ford Planet Ford Humble. I will be purchasing a new Ford Edge in the near future and I will go to Planet Ford More
by pwbergherr
Employees Worked With
John 'JT' Thomas
