Randall Reed's Planet Ford

VIP Service Received VIP service again. Easy to schedule and got me in and out as promised. Even fed me breakfast. Rosie Jones is always friendly and gives awesom Received VIP service again. Easy to schedule and got me in and out as promised. Even fed me breakfast. Rosie Jones is always friendly and gives awesome customer service. More

I went in to planet ford in humble to get some help with my recall and Rosie was the nicest most helpful advisor I’ve ever encountered I will definitely be back to see her again. my recall and Rosie was the nicest most helpful advisor I’ve ever encountered I will definitely be back to see her again. More

Disappointing experience This was the second vehicle I have bought from Planet Ford in Humble. IT WILL BE THE LAST. They rush you through the sales process, tell you what yo This was the second vehicle I have bought from Planet Ford in Humble. IT WILL BE THE LAST. They rush you through the sales process, tell you what you want to hear and THEN they don't follow through. I bought a used vehicle from them and told the salesman that I wanted TWO sets of keys and the code for the keyless entry. I got ONE set of keys and no code. I was told that since the vehicle was sold "AS IS" that they wouldn't be getting those items for me. BUT, I was told this AFTER I had already signed the papers. THIS IS POOR SERVICE AND MISREPRESENTATION CONSIDERING THAT I PAYED 32,000 FOR THE VEHICLE. More

Good people. I've purchased vehicles from this dealer as far back as when they were Frontier Ford. Great people... truthful in their statements, and they fulfill w I've purchased vehicles from this dealer as far back as when they were Frontier Ford. Great people... truthful in their statements, and they fulfill what they promise. More

Took my old truck in for an estimate. Luis in fleet got it looked at pretty quick and was given an estimate on needed repairs which are very competitive with other dealerships i have visited. I will bring it looked at pretty quick and was given an estimate on needed repairs which are very competitive with other dealerships i have visited. I will bring all my ford vehicles in for repairs no matter how small,even my state inspections. More

Planet Ford did everything they possibly could to put me in the F-150 King Ranch that I am now driving. The truck I traded in was purchased in 2014. F-150 FX2. Both times Planet Ford made the experience ple in the F-150 King Ranch that I am now driving. The truck I traded in was purchased in 2014. F-150 FX2. Both times Planet Ford made the experience pleasurable. This is why I went back.I would like to express my thanks to Vicki and Frank Smario . They are great More

Great help always great personality hard working lady always on top of everything always looking for any other things my truck need and always calling me for everything great job always on top of everything always looking for any other things my truck need and always calling me for everything great job More

Excellent service , kept me updated also made the service quick and easy . Definitely going through Rosie next time I have any service due in the near future . quick and easy . Definitely going through Rosie next time I have any service due in the near future . More

In for radio repair on 9/17/19 Requested simple repair of a Sirius radio module and what I get back is "my subscription expired".. That is the dealers response. As if I hadn't alr Requested simple repair of a Sirius radio module and what I get back is "my subscription expired".. That is the dealers response. As if I hadn't already ran the traps on that before I take the time to bring it this dealer. The radio is not taking the signal and Sirius said take it to be fixed. Never heard anything from Rosie the service advisor as to status update or solutions. Will not use her again, if there is a next time. I have always brought my vehicle to be serviced at this dealership. I will think twice next time it needs any kind of repair or maintenance work. More

Bought a new F250 and overall experience was not only very good, but it was explained and played out the same way. Highly recommend Mike Grissom for sales and the management team were understanding of wh very good, but it was explained and played out the same way. Highly recommend Mike Grissom for sales and the management team were understanding of what I wanted and looking for. Also Kevin did a great job with aftermarket add ons and timely in doing so. More