Randall Reed's Planet Ford

The salesman listened to what I wanted and found my vehicle on the first try. vehicle on the first try. More

It was such a pleasure to deal with Kelli. I truly felt she had my best interest at heart and went above and beyond to ensure I was satisfied with the work completed. I will definitely be retu I truly felt she had my best interest at heart and went above and beyond to ensure I was satisfied with the work completed. I will definitely be returning if I need more service in the future and I would highly recommend you go yourself! More

Pleasant experience. They let me do the deal on my terms. We negotiated by text/phone, then I came in to complete the rest of the process. This was greatly appreciated be They let me do the deal on my terms. We negotiated by text/phone, then I came in to complete the rest of the process. This was greatly appreciated because I work long hours, and don’t have the time to leave work. More

Sales and accounting team deal a great job engaging and answering questions about truck that was purchased. answering questions about truck that was purchased. More

Quick lane is a very good service center, relatively quick service but i had to bring it to their attention that all the fluids were not topped off, so one of the techs went out and serviced it right aw quick service but i had to bring it to their attention that all the fluids were not topped off, so one of the techs went out and serviced it right away. I guess you should always check the work done. It would not be hard for a tech to not do the service correctly or completely because the customer cannot be in the area where the work is being done. Experience has shown this to me on different occasions at multiple businesses. I know, TRUST! Doesn't always work! More

The staff is the best. They are professional and friendly. They are helpful and get the job done. They are professional and friendly. They are helpful and get the job done. More

Poor, called us at home just to get our hopes up. To get us there to not make a deal To get us there to not make a deal More

great sales, my 4th F150, everything was smooth,This is why I always stay with Randall reed in Humble why I always stay with Randall reed in Humble More

They are amazing, great customer service and the employees are awesome, very helpful, and making sure us as customers are well served employees are awesome, very helpful, and making sure us as customers are well served More

PLEASE HELP RANDALL REED. I dropped my vehicle off on 12/23/24, and I am still waiting on a loaner vehicle due to a recall that requires my motor to be torn down and a new I dropped my vehicle off on 12/23/24, and I am still waiting on a loaner vehicle due to a recall that requires my motor to be torn down and a new short block to replace. I cannot afford to pay for a rental and the vehicle payment every month. THIS IS UNEXCEPTABLE NOT HAVING A LOANER VEHICLE AFTER ALL THIS TIME. I HAVE BEEN UNDERSTANDING AND NICE BUT NOW I JUST CAN NOT LET THIS GO ANY FURTHER. I AM LOOKING INTO TAKING LEGAL ACTION IF NEEDED. IF YOU ALL LOOK INTO THIS IT IS ON THE 2018 FUSION AND I AM THOMAS. STEVEN BISHOP WOULD KNOW WHO THIS IS AND HOW TO REACH ME IF HE WANTS TO HELP, BUT HE SAYS THERE IS NOTHING HE CAN DO. HE DID OFFER A RENTAL FOR 3 DAYS, BUT I PERSONALLY WOULD HAVE TO PAY THE DIFFERENCE EVERYDAY. IT IS FUNNY HOW THEY ALL SAY THEY ARE HERE FOR YOU IN THE COMMERCIALS BUT IT HAS BEEN 15 DAYS SINCE I DROPPED OFF MY VEHICLE AND NOTHING. NO LOANER JUST THEM TELLING ME THAT IT WILL TAKE UP TO 6 WEEKS FOR REPAIR AND i COULD BE CHARGED FOR A RENTAL IF I NEED A VEHICLE NOW. SMH AND TO THINK I WAS GOING TO TRADE IN MY OTHER FORD FUSION BOUGHT FROM RANDALL REED IN FOR A NEW VEHICLE. More