Randall Reed's Planet Ford

Check your paperwork!!! 7/24/17 3 pm Update on Bottom 7/24/17 10 am Update on bottom Went there to purchase a new Expedition. I knew which two I wanted to look at. Terry 7/24/17 3 pm Update on Bottom 7/24/17 10 am Update on bottom Went there to purchase a new Expedition. I knew which two I wanted to look at. Terry Cowart (goes by T.C.) was the salesman helping us out. We went in there pre-approved from USAA. TC brings the cars, we test drive them and like them both so I decide to have him run the numbers with our trade in. He then tries to get me to have my credit run through Ford. I say to him, ok, but only if you think they can beat the % from USAA. He tells me he thinks they can. Ok great go for it. He begins entering our information. And this is where I start to question things. He doesn't know how to enter in a spouse on the application form. He has to call someone to help him. After further conservation come to find out he has only been working there 2 weeks. Ok, I get it everyone has to start somewhere so we continue on. He then begins to play the games. If you have ever bought a vehicle you know the games I'm talking about. He comes back from the manager with a print out. Containing our trade value, new car, taxes, etc. I look at it and see an additional $2,000.00 for a DNA security system. I ask TC to please explain that to me. He proceeds to tell me its a feature, that is not even in the vehicle but its for my protection if my car gets stolen. I respond ok, I'm not interested in that feature as we have really good car insurance. He responds with well its mandatory. I ask him ok is it already in the car, he tells me no. We have to bring the car back to get the front windows tinted, and 4 other items. One of which included spraying a bed liner. I say um we are buying an Expedition we don't have a bed liner. He says oh yeah ok let me go ask the manager about that. I also ask him to locate where it states it is a mandatory optional feature. So he comes back with this paper explaining the features. And surprisingly he crossed out the bed liner and has prices next to each feature. I ask him did he find out where it says it is mandatory. He can't find it, and begins to become irritated that I am questioning this feature.. Needless to say, we wound up walking out. Beware to all buyers out there who end up in Randall Reeds Planet Ford, get a break down of every single penny!!!!!!!! 7/24/17 3 pm Update: 7/24/17 3 pm Review: (changed from 1 star to 4 star) The manager from the dealership contacted me. We had a long conservation regarding my experience. He listed to my concerns and understood my frustration. He also explained to me where the communication break down happened. He was extremely professional throughout everything. We haven't made a deal as of yet, but I can tell you even if our numbers don't match 100% I would be willing to have more wiggle room just for the fact of how Scott has handled the situation. I also explained to Scott that his phone call to me, meant a lot to me. 7/24/17 10 am Update: Update: So upon further investigation, I found this blurb on their website No Surprises: As a USAA Certified Dealer, Randall Reed's Planet Ford 59 is committed to total price transparency. This means Randall Reed's Planet Ford 59 discloses its dealer fees and commonly installed dealer accessories in its pricing estimates. Call 1-800-270-1483 if you have questions or concerns. I have called and informed TrueCar of this More

Great experience Ken Riley was my salesman and he was on point and thorough with putting me into my new truck! Will shop here again in the future! Kevin Ken Riley was my salesman and he was on point and thorough with putting me into my new truck! Will shop here again in the future! Kevin More

Ken Riley A+ Purchased a car from Planet Ford and Ken Riley last October. Great experience! Ken was wonderful to work with. Process was very smooth and easy. Purchased a car from Planet Ford and Ken Riley last October. Great experience! Ken was wonderful to work with. Process was very smooth and easy. More

Great Planet Ford Experience! Trey Rogers is the man! I went in not expecting to come out with anything and with his help I came out with a new truck! Will be coming back here for Trey Rogers is the man! I went in not expecting to come out with anything and with his help I came out with a new truck! Will be coming back here for more repeat business! Thanks Planet Ford at Humble and Thank you Trey Rogers!!! More

Ken Riley is outstanding! I have purchased 2 vehicles from Mr. Ken Riley and have received impeccable customer service before, during and after each purchase. Next year I will I have purchased 2 vehicles from Mr. Ken Riley and have received impeccable customer service before, during and after each purchase. Next year I will be purchasing a car for my middle daughter and I plan on coming back to Planet Ford Humble to see Mr. Ken. More

Car sale was easy and fast thru Ken😊 A+ Car sale was easy and fast thru Ken😊 We did not experience any negative experiences throughout th whole process with our salesman Ken Riley. A+ Car sale was easy and fast thru Ken😊 We did not experience any negative experiences throughout th whole process with our salesman Ken Riley. More

Great Service Led to the Sale I had been a customer of Planet Ford's Service Department for several years for vehicles bought from other dealerships. Planet Ford always did excell I had been a customer of Planet Ford's Service Department for several years for vehicles bought from other dealerships. Planet Ford always did excellent work on the vehicles and impressed me with their professionalism. When I decided to buy a 2017 Expedition, I shopped several dealerships in the Houston area and was pleased to get a great deal on the vehicle at Planet Ford. More

Ken wasn't pushy Ken made the experience very nice. He was not pushy and did not withhold any information. He communicated very well throughout the entire transaction Ken made the experience very nice. He was not pushy and did not withhold any information. He communicated very well throughout the entire transaction of trading in and getting a new vehicle. More

Great Deal Trey Guaranteed we would make a deal . And he made good on his word. The process was long but, Tery made sure we were taken care of . Excellent hospi Trey Guaranteed we would make a deal . And he made good on his word. The process was long but, Tery made sure we were taken care of . Excellent hospitality . I was able to get the car I wanted ! More

Very good experience ! My first meeting with Trey was on the showroom floor,where he answered a number of question i had. I was in the beginning stages of looking for a ne My first meeting with Trey was on the showroom floor,where he answered a number of question i had. I was in the beginning stages of looking for a new auto.He gave me a internet link to the Dealership inventory, no pressure to buy !! . Two Weeks later I bought a car from the Dealership, and got a great deal. PS: Great test drive ! More