Randall Reed's Planet Ford

My car, which is three years old and has less than 15,000 miles, is well-maintained. I took it to the dealership, and they offered me two days to diagnose the issue, but they had no loaners available. They t miles, is well-maintained. I took it to the dealership, and they offered me two days to diagnose the issue, but they had no loaners available. They then extended the time to a week and refused to provide a rental because it was still in the “diagnose phase.” However, they informed me that they were working on a rental, and a few minutes later, they decided not to provide one until the car was diagnosed. Two weeks later, on a Monday when the dealership opened, I received a text message that my car was ready. During the majority of the time the car was in their possession, it was simply parked. When did they diagnose the issue, and when was it fixed? Even then, they could have provided me with a car that weekend, whether it was mine or a rental or loaner. It is frustrating to be without transportation. Interestingly, during all the waiting, I received a call from their sales representatives asking if I wanted to purchase a car. What took them two weeks, it only took NTB an hour to diagnose the issue at no charge. The dealership would have charged me $250 just to look at it if the issue were not covered under the warranty. I informed them of what NTB said it was, but they still delayed the process. In any case, I will not express negative feelings or write an opinion, but simply sharing the facts of what happened. More

Professional staff great atmosphere definitely will be back again ☺️ Love driving a Ford truck since I was young back again ☺️ Love driving a Ford truck since I was young More

June22 , 2026 we decided to get a new truck and thank god we did. Expecially in Randall Reed's Planet Ford we did. Expecially in Randall Reed's Planet Ford More

The dealership had far too many sales gimmicks and not enough focus on customer service. The experience felt more about upselling than helping the customer. I expected better communication, transparency, enough focus on customer service. The experience felt more about upselling than helping the customer. I expected better communication, transparency, and a more straightforward buying process. More

Johnathan was cool sales. Manager really didn't offer much to make me feel special Manager really didn't offer much to make me feel special More

Kevin in accessories and Ken in sales are both great people to deal with. I will be back. people to deal with. I will be back. More

pleasant visit after getting with a salesman that seemed to have my best interest at heart. My day turned out to be fantastic. to have my best interest at heart. My day turned out to be fantastic. More

Richard fuller is the best he takes good care of everything you can ask for everything you can ask for More

Kellie is hands down one of the best associates you have on your team. Great customer service and very reliable. on your team. Great customer service and very reliable. More

I was in and with less than two hours. The salesman was completely in tune with what i wanted to buy. He didn't try sell something that I didn't want. The finance team was good gave me 90 The salesman was completely in tune with what i wanted to buy. He didn't try sell something that I didn't want. The finance team was good gave me 90 days before my first payment was due... More