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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,301 Reviews

1,301 Reviews of Randall Reed's Planet Ford - Service Center

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April 29, 2025

Service Department customer service is not acceptable. More worried about saving money than pleasing customers More

by dohudman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Bishop, Tim Znidasic
April 28, 2025

Very helpful, knowledgeable of vehicles they willing to help customers. I highly recommend Randall Reed More

by MACHETEKILLERZ23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Faul
April 28, 2025

Tim was very available and helpful. I really appreciated the shuttle and the loaner car. More

by jennifermashburn22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
April 27, 2025

Great customer service and very quick service! Thank you for the clear communication. Service was completed earlier than promised. I appreciate it! More

by jt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Alvarado
April 26, 2025

Very helpful, knowledgeable of vehicles they willing to help customers. I highly recommend Randall Reed More

by MACHETEKILLERZ23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Faul
April 25, 2025

Always spot on on estimates as well as timeliness. Have multiple times offered me discounts for oil changes when money is tight. More

by SEAN.BROWN300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Vickers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

The service was excellent. They did everything great. I would definitely recommend them to others More

by nettles89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2025

I have purchased 4 vehicles from planet ford . I have always had great success with all the vehicles and great service. Thanks for everything More

by BGUERRERO94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2025

Jose the service writer and department are more than helpful, polite, and dedicated to customer service. More

by PECASBOAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose.
April 12, 2025

Service was Great! Prompt & courteous! I will definitely recommend. Service advisor was polite and told me exactly when it would be ready. More

by DWG718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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