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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,313 Reviews

1,313 Reviews of Randall Reed's Planet Ford - Service Center

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May 19, 2025

Very helpful, knowledgeable of vehicles they willing to help customers. I highly recommend Randall Reed More

by MACHETEKILLERZ23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Faul
May 19, 2025

Nothing wrong with the dealership, but how can anyone be happy about paying $1700 for a design phaser problem which should have been a recall a few years back More

by bkhlam16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim
May 19, 2025

The best place to buy a truck, they have great inventory and offer big discounts on new vehicles that are last years model. More

by mandhsellar
Recommend Dealer
Yes
Employees Worked With
Lyndi Sage - Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Ease of shopping; selected vehice available; follow up from salesman; sales staff excellent (Guy Guidry). More

by rickpattison64
Recommend Dealer
Yes
Employees Worked With
Stuart McKenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McKinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guy Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndi Sage - Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Fair and worked hard to correct problems but I wish they would have done the recall fix. They had my truck for 7 days, and they checked to see if it had a recall notice and documented that it did but they d More

by RODNEYRATLIFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name. She’s not listed but she was great with the exception that she could have kept a little closer in contact with me
May 17, 2025

Poor salesmanship. My wife and I visited the Planet Ford 59 with my mother in law and her husband whom was also interested in purchasing a vehicle. I have purchased two More

by munzerabushanab05
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Riley
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025

I’ve been coming to this dealership for years and I’m VERY pleased with their service. My Service Advisor Kelli is wonderful!! More

by HERO2XERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025

Was pleased with the service on my car. It was fixed in a timely manor. They were curious and easy to work with. They were good help on getting my car to the shop on a tow truck. More

by andersonld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Znidarsic
May 12, 2025

Great service from JP and Evan saved the day when I encountered an issue during my visit. More

by Rodrigo Cardona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan (JP) Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025

I first made an appointment for my truck at the end of February. I was told there was a long wait and would need to wait to be called in. My service advisor Steven never once reached back out to me. Every More

by Ben J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Bishop
1
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