Randall Reed's Planet Ford - Service Center

Great people so just be patient. They have to highball you at first then bring you slowly down to where you want to be on cost and payments so you feel like you got a good deal. It t They have to highball you at first then bring you slowly down to where you want to be on cost and payments so you feel like you got a good deal. It took all day for us to get to the price we could agree on. The guy in the fi ance office was most helpful in our understanding of what we wanted. Pogo was our sales guy and it was his first day so he was paired with Guy and they both did their job well. We left in a new Ford Explorer. More

There was some confusion in the beginning but we got it worked out and things worked out worked out and things worked out More

Your employees are all very nice & very helpful. While I am waiting for my car I spend time at your cafe. Very good service there also While I am waiting for my car I spend time at your cafe. Very good service there also More

Excellent and professional attention from Mark Mundi, as always. That's why I always look for him, because I know he will take care of my vehicle. I really trust him. always. That's why I always look for him, because I know he will take care of my vehicle. I really trust him. More

Keli in service was great! Knowledgeable and pleasant! The service department got my truck's recall done faster that promised! Knowledgeable and pleasant! The service department got my truck's recall done faster that promised! More

Joesph Faul is the best. He is helpful, knowledgable and always makes sure our cars are taken care of the technicians know their stuff wont go anywhere else He is helpful, knowledgable and always makes sure our cars are taken care of the technicians know their stuff wont go anywhere else More

Kelli Campbell is a Rock Star in your corner. We ALWAYS ask for her when we have an issue with any of our Planet Ford purchased vehicles. She has our utmost respect for her honesty and integrity We ALWAYS ask for her when we have an issue with any of our Planet Ford purchased vehicles. She has our utmost respect for her honesty and integrity while still being true to her role as service advisor. She stays focused and has great communication skills, this last visit was for a new set of tires. Even though one of your nearby competitors still gave a lower overall price for the tires, you must factor in the value of great customer service and the pleasant follow up calls from Kelli to “just check in on us” she even followed up to inquire about my husbands recent hospital stay. THAT is proof that we are more than apart of her paycheck. That’s just being a genuine good person. More

Great service! Very informative and pleasant to work with. I would highly recommend them to all my friends and family. Very informative and pleasant to work with. I would highly recommend them to all my friends and family. More

slow. my car was there 8 mos waiting on a part and was offered 35 dollars a day for a rental. sure. no loaner. ford inc. said sorry but we won’t help you my car was there 8 mos waiting on a part and was offered 35 dollars a day for a rental. sure. no loaner. ford inc. said sorry but we won’t help you More

Alignment was not done and they charged me 300 dollars when I asked them they stated diagnostic was signed off on when I asked them they stated diagnostic was signed off on More