Randall Reed's Planet Ford - Service Center

The service department always takes great care of me. Kelli is awesome! We were supposed to be waiting while work was completed. When it was discovered that we had a bigger issue Kelli found us a loaner Kelli is awesome! We were supposed to be waiting while work was completed. When it was discovered that we had a bigger issue Kelli found us a loaner to get my staff back on the road. More

The best experience I totally satisfied Great customer service Great maintenance service Very professional people I would definitely recommend them to my friends and family they deliver on the promise Th service Great maintenance service Very professional people I would definitely recommend them to my friends and family they deliver on the promise They made life a little easier for me and my wife thank you guys very much More

Very helpful even though we didn't find the intermittent problem. They made it as easy for me as possible. problem. They made it as easy for me as possible. More

I appreciate the time and attention that the Service and Diesel Shop Guys took to make sure my wife's older model F-250 was taken care of and put back to working order. She was relieved to have it gone thro Diesel Shop Guys took to make sure my wife's older model F-250 was taken care of and put back to working order. She was relieved to have it gone through from top to bottom to make sure it was safe and have everything checked out thoroughly. I can't say enough about how much we appreciate a place we can trust and come back to time, and time again. More

Joseph and his team, and Rick and his team always takes care of me in fast and timely manner. care of me in fast and timely manner. More

The service advisor Jeff Stapp is refusing to warranty a chassis noise on my 8000 mile 2022 mustang GT claiming that the noise is normal. I've been battling this noise since I got the car and it gets worse chassis noise on my 8000 mile 2022 mustang GT claiming that the noise is normal. I've been battling this noise since I got the car and it gets worse in warm weather. This problem has existed since new and Jeff even tried to blame this noise on repairs I had to make to my vehicle (turn differential bushing) because THEY COULDN'T GET THE CAR IN FOR SERVICE. That service appointment took 14 weeks to get, they had the car for a month, and it was in worse shape when it returned. Anyhow, their technician (Chris Thompson) found the noise immediately and induced it with HIS HAND while sitting in the back seat by pushing on part of the chassis. So a man can move the chassis of my car enough to make a noise which explains why any use of the car at all makes the noise happen. Jeff says that this persistent creaking happening all the time in mustangs is normal. Does Ford Motor Company feel the same way? The other side of the trunk doesn't do the same thing. why is it just in one spot? If its normal why does it get worse with hot weather? Here are the situations where the chassis creaks like a wooden ship: 1. slowly put weight on trunk opening 2. lightly press on right side of trunk opening by latch 3. release the clutch to start moving forward 4. release the clutch start moving in reverse 5. turn a corner 6. press on the panel labeled NOISE in the trunk with your hand 7. pull on the panel labeled NOISE in the trunk with your hand 8. open the trunk, let it fully open, lightly press the trunk lid so that the right hinge, fully extended, pulls up on the mounting location 9. drive the car at steady speed under load over uneven pavement 10. drive over a speed bump 11. back out of the garage or driveway They have been nothing but difficult every step of the way and I believe are not wanting to mess with this because it will not be profitable. By the way, they failed to find and resolve this the first time they had it. Jeff asked me to bring the car back after I noticed the work the body shop did left my car in worse shape than when i dropped it off. They also damaged the steering wheel with something that left a jagged rip in the leather. I have tried to not post this review but Jeff insists this is normal. it is not. maybe ford will say the Ford Mustang should creak and groan in its chassis with every oscillation it goes through. I can't put the car into reverse without hearing the chassis creak from the trunk. More

Rodney is the reason I was satisfied. I was not ever coming back after the terrible first mishap but Rodney made it right. I was not ever coming back after the terrible first mishap but Rodney made it right. More

PROBLEMS ENCOUNTERED WERE SOLVED WITH SATISFACTION ON BOTH SIDES. WILL BE DOING BUSINESS WITH RANDAL REED GOING FORWARD. BOTH SIDES. WILL BE DOING BUSINESS WITH RANDAL REED GOING FORWARD. More

Best routing maintenance day ever : Kelly was great and I thank for the followup phone call thank for the followup phone call More

Rickey Juneau is an exceptional individual. He’s always courteous polite. If I’m waiting, he always alerts me as the timeframe of being completed always and he always gives excellent recommenda He’s always courteous polite. If I’m waiting, he always alerts me as the timeframe of being completed always and he always gives excellent recommendations as far as the maintenance of my vehicle. More