Randall Reed's Planet Ford - Service Center

Took my 2017 Ford Mustang in with yellow wrench light on and vehicle hard shifting. Initial code indicated transmission issue. Transmission team found no problem and referred my car to the engine team. Acco and vehicle hard shifting. Initial code indicated transmission issue. Transmission team found no problem and referred my car to the engine team. According to the engine tech there was a gauge in the engine (per service advisor it was a manufacturer defect) which allowed coolant into cylinder. I questioned this because if it was a manufacturer defect it wasn't a new issue so why is my vehicle performing poorly all of a sudden. I never got an answer on that. After paying $5095 to have the engine repaired I picked my car up and was unable to drive it off the dealership lot. The wrench light was still on and it was still hard shifting. The car stayed there and a censor was replaced. I was told a second time that my car was ready and it did the exact same thing I was back at the dealership within 15 minutes. Additional, repairs were done to the transmission main harness, and I've not had that problem again. My vehicle was misdiagnosed originally and I'm out off pocket for $5000 as a result. The repairs there were made had nothing to do with the issue I brought my car in for. More

I went to go get my vehicle diagnosed because I was having a leak from somewhere. They charged me $200 for the diagnosis and told me the incorrect information. My rear main seal was leaking and they to having a leak from somewhere. They charged me $200 for the diagnosis and told me the incorrect information. My rear main seal was leaking and they told me it was my oil pan gasket. Waste of time and money. More

it was very fast and amazing service to get my car serviced for my first time ever going here serviced for my first time ever going here More

Kelli is awesome! !!! She keeps me informed of the progress of the vehicle and if there are any parts that will be on special order or may cause a delay in being ready. !!! She keeps me informed of the progress of the vehicle and if there are any parts that will be on special order or may cause a delay in being ready. More

Had a great experience with Planet Ford. Salesman was very knowledgeable about the car and did a great job. Salesman was very knowledgeable about the car and did a great job. More

Best Service Department I have ever found! Will not take my F-250 Super Duty anywhere beside Planet Ford 59 as I know I can trust Ms. Kelli Campbell, Service Advisor and everything we be compl Will not take my F-250 Super Duty anywhere beside Planet Ford 59 as I know I can trust Ms. Kelli Campbell, Service Advisor and everything we be completed above and beyond! More

Four days is too long for check engine repair. Repair work was satisfactory but length of time for the repair was unsatisfactory. Repair work was satisfactory but length of time for the repair was unsatisfactory. More

Rodney is the best service advisor. I can’t imagine going to anyone else. He is the reason I keep coming back to this location for service. I can’t imagine going to anyone else. He is the reason I keep coming back to this location for service. More

People are great! They are informed and knowledgeable. What needs to improve on is getting people in for their vehicle recalls. I have recalls that are over a year old They are informed and knowledgeable. What needs to improve on is getting people in for their vehicle recalls. I have recalls that are over a year old. Last time I was in they said I couldn’t make an appointment and would have to leave the vehicle for 7 days to get them done. More

Great knowledgeable associates that give all information about the trucks and how they operate. Thank you for your service. about the trucks and how they operate. Thank you for your service. More