Randall Reed's Planet Ford - Service Center

I would like to till you that y’all have grate people working for you . Thank you for all the hard work. working for you . Thank you for all the hard work. More

When you trust a dealership to do a simple oil change, you expect a professional job. I got home from getting my oil change and had oil leaking all in my driveway. I immediately called and let the service you expect a professional job. I got home from getting my oil change and had oil leaking all in my driveway. I immediately called and let the service department know about my issue at approximately 4pm. They said they were sending a tow truck to pickup my F-150 to correct the problem. Then the tow truck driver asked could he come tomorrow and explained the service department was now closed. I told him this was my only transportation and it needed to be picked up immediately. I’ll make this long story short. I had to call into work, taking disciplinary action and missing a days pay because of Randall Reed Ford. I got my truck back the next afternoon with a full tank of gas like that corrected everything. I’ll be honest I’m actually weary of ever bringing another vehicle there for service. If they knew they would be closing soon, a loaner vehicle would have made it ok with me but instead I wasn’t treated like they wanted my business in the future. And just so it’s clear this was the Humble location. More

My service rep was very good took care of me had no problems yes I would recommend problems yes I would recommend More

Helpful, polite, understanding, and did what you said you would do. Below questions do not apply to my situation. But all were very good for body shop and car loaner. Don't see loaner car on list. would do. Below questions do not apply to my situation. But all were very good for body shop and car loaner. Don't see loaner car on list. More

I’m going to go out on a ledge and assume they did their best. Ford the manufacture is whom I have the issue with. My car hand a recall on engine oil leaking into the coolant. Every since then my car has be best. Ford the manufacture is whom I have the issue with. My car hand a recall on engine oil leaking into the coolant. Every since then my car has been malfunctioning. I am extremely disappointed in FORD and how they handled my car malfunctioning, which is still under warranty as I text. It is unfortunate that times have come to this kind of tolerated behavior from FORD employees. I feel sorry for everyone who drives a FORD now a day. More

Great knowledge professional always takes care of my needs. Joseph is amazing and is always willing to help needs. Joseph is amazing and is always willing to help More

My salesman, Ken, did everything possible for me. This is my 5th vehicle from Planet Ford. Always a good experience. This is my 5th vehicle from Planet Ford. Always a good experience. More

Starteout not so good but ended up excellent very pleased with dealership highly recommended thank you!! with dealership highly recommended thank you!! More

Great customer service representative and great service. Would like to have my door code corrected Would like to have my door code corrected More

I have been very pleased with the purchase experience followed by the maintenance over the last 5 years with Planet Ford. followed by the maintenance over the last 5 years with Planet Ford. More