Randall Reed's Planet Ford - Service Center

Knowledgeable and friendly service advisor. Did the work needing done in a timely manner. Offered to have a driver take me home but did not need one. Did the work needing done in a timely manner. Offered to have a driver take me home but did not need one. More

Excellent service is so awesome to go there for all of our needs thanks for everything our needs thanks for everything More

Excellent customer service, and the waiting time is always minimal for routine maintenance on my Vehicle. always minimal for routine maintenance on my Vehicle. More

Communication methods available to custom make it difficult to contact service advisors. Only email was available and the emails did not always go through. difficult to contact service advisors. Only email was available and the emails did not always go through. More

Service tech did a good job picking up from a tech who no longer works at Randall Reed. It seemed they didn't know of my appointment. They got me in and balanced all 4 tires and wheels. I am not sure the pro longer works at Randall Reed. It seemed they didn't know of my appointment. They got me in and balanced all 4 tires and wheels. I am not sure the problem was corrected. I am still driving and deciding if the vehicle needs to go back. More

Very friendly. Tried to give the best deal that he could find. Gave me several options I would recommend to other customers Tried to give the best deal that he could find. Gave me several options I would recommend to other customers More

I truly enjoy the staff very helpful and friendly especially Chris just little sad the air was broke in the waiting room especially Chris just little sad the air was broke in the waiting room More

Prices were good, relaxing environment, service personnel were helpful and the was no pressure on recommended services. were helpful and the was no pressure on recommended services. More

In for 60k maintenance on my Ranger. Service advisor pushed $1500 worth of services and claimed recommended by Ford. Reviewed maintenance schedule on Ford website not finding a majorit Service advisor pushed $1500 worth of services and claimed recommended by Ford. Reviewed maintenance schedule on Ford website not finding a majority of the high cost work such as drain and replace transmission and rear differential fluids, etc. Followed up with Ford directly and confirmed these expensive services are not on the 60k service schedule. This dealer is up selling expensive services and misrepresenting that they are recommended by Ford. If the dealer wants to up sell these services they should state the DEALER recommends and NOT Ford. The Ford recommended service cost me $115 with my coupon. Wow- $115 vs $1500!!! This dealer is dishonest and inexperienced clients are getting ripped off. You can’t rely on these service advisors to be honest. They even tried to claim the additional services were due to “severe climate location”. Ford’s service schedule for 60k miles severe service also did not include these high cost services. Can’t say I did not get a good and fairly quick oil change, tire rotation and general inspection per the Ford maintenance schedule (which is what I would only agree to). Be a cautious and informed consumer before you deal with Randall Reed Ford or probably most Ford dealerships. I feel sorry for inexperienced or elderly clients that don’t have $1500 to spend but are scared or conned into unnecessary and expensive services that are 10 times more expensive than what is basically required. More

Great service. Easy process of getting scheduled and having work performed. I appreciate the effort. Easy process of getting scheduled and having work performed. I appreciate the effort. More