Randy Marion Subaru - Service Center

The staff was extremely friendly, thorough, and efficient. I was kept informed throughout the entire process. efficient. I was kept informed throughout the entire process. More

Very professional, keeps you informed of what is being done and what the future needs of your vehicle are. done and what the future needs of your vehicle are. More

All services required were executed in a timely fashion and the price was estimated for me up front before work began! and the price was estimated for me up front before work began! More

I scheduled maintenance that should take an hour or so. When I arrived I was advised to consider adding other services that would have taken 4-5 hours. This was an unpleasant surprise, especially since the When I arrived I was advised to consider adding other services that would have taken 4-5 hours. This was an unpleasant surprise, especially since the scheduling interface on the website did not recommend this extra maintenance. Also, I was advised that replacing a battery (same brand and specs as the factory original) by a non-Subaru mechanic would cause it to wear out faster. This seems very questionable and makes me a bit apprehensive to take the service department's advice at face value without doing my own research. I did like getting the inspection video though. More

I was thoroughly pleased with Aaron and the service department taking care of my needs after I had to be towed in with two flat tires. department taking care of my needs after I had to be towed in with two flat tires. More

The staff is very friendly and truly care for their customers. The service department went above and beyond and always had a friendly approach. customers. The service department went above and beyond and always had a friendly approach. More

Damages the door sill while fixing the seat. Multiple trim pieces damages and caused a big issue. Multiple trim pieces damages and caused a big issue. More

Jessica Matos is always a great person to work with. She's knowledgeable and also very prompt and accurate with any transactions that we do. So far my experiences with Randy Marion have been all pos She's knowledgeable and also very prompt and accurate with any transactions that we do. So far my experiences with Randy Marion have been all positive. More

Great bunch of folks that are always friendly fast and know their subject. I was in and out in a short amount of time.The service department is the best, I have used other Subaru service departments in Ch know their subject. I was in and out in a short amount of time.The service department is the best, I have used other Subaru service departments in Charlotte, but it is worth fighting traffic to Mooresville to have the best experience. More

I have only dealt with this dealership twice. Both times for service. The original time was for an oil change & all that went with it. I questioned why battery wasn't visibly checked (one termina Both times for service. The original time was for an oil change & all that went with it. I questioned why battery wasn't visibly checked (one terminal had corrosion on it) and why Wingate holding battery in place was very loose. Service manager at the time told me I didn't ASK for battery service. Second time, I really hesitated returning for another oil change. I must say Aaron Forness and the service provided made me very happy I gave this service department another chance. More