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Randy Marion Subaru - Service Center

Mooresville, NC

4.8
1,306 Reviews

1,306 Reviews of Randy Marion Subaru - Service Center

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December 11, 2024

First time at Randy Marion Subaru. Service manager (Mark) was polite, professional, communicated well, and answered all of my questions. Excellent experience. More

by KLACROIX95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2024

Comfortable waiting area; friendly service, but 10am appointment was delayed by an hour - plan to wait longer or make sure you drop it off. More

by Subaru#1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

Very courteous and helpful personnel. Only problem was lack of info re former service person Tim Gilbert who I had dealt with for a long time. More

by lprimm37
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob McMillen; Joe, technician who serviced my Subaru
December 02, 2024

The service department always takes very good care of me. If I were to purchase a new car today it would be at Marion Subaru just because of the outstanding service I always receive from the service dept. A More

by kaffyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim, Aaron
December 02, 2024

I appreciate how I’m treated. They communicate extremely well. They have a great waiting area where I can get my work done. Thank you!! More

by gkaiser1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Matos
December 02, 2024

Representatives at Randy Marion were kind, knowledgeable, and respectful. My car was finished in a timely manner. More

by Riley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
December 01, 2024

Service was professional and provided accurate diagnosis and repair. Complimentary vehicle during repair was much appreciated More

by bzb42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Matos
December 01, 2024

Took my 2017 Subaru outback in for 90,000 mile Service. Jessica was able to take care of getting me in and out in a timely manner service tech. Fred did an excellent job and I was also provided a 2025 Suba More

by MIKE.FOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Matos
December 01, 2024

Ten year old car. Good service. Small problems repaired. Loaner car because they had to order a part. Appreciate what they did. More

by dougalmcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob. Service department
December 01, 2024

Everything went well as expected. I was impressed with the mechanic's visual report. Thanks for prompt service More

by LVARLJEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Matos
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