Ray Catena Audi Freehold

Worst service experience. I gave my Q5 for regular service and they didn't inform me about the broken CV boot of my front axle shafts. Now I have to shell out 3700$ from my po I gave my Q5 for regular service and they didn't inform me about the broken CV boot of my front axle shafts. Now I have to shell out 3700$ from my pocket for replacing the entire Axle shafts!! When someone checks the brake condition for a regular service, they wouldn't have noticed the entire wheel cover greased by the CV boot? How come anyone would have missed this? So they didn't check the brake pads too? The worst service experience someone could have received from Audi. I wouldn't recommend this service center. If there is a way to provide 0 stars, I would do that. 5/25/2022: I was able to reach someone from the service centre and after hours of explaining they said someone would reach me, but no one contacted me. More

It has been great working with Alex, I appreciate all his help. He was very good with all the questions I had. I would refer him to anyone that is looking for an Audi. Brad help. He was very good with all the questions I had. I would refer him to anyone that is looking for an Audi. Brad More

As always, Chris, Dan, John, Jonathan, Max and Rene reinforced once again, I have made a great choice in choosing this dealership for all my needs with my two Audis, making me feel as welcomed as a fam reinforced once again, I have made a great choice in choosing this dealership for all my needs with my two Audis, making me feel as welcomed as a family member every time I visit or bring my vehicles for service. These gentlemen know and fully understand the concept of "service" and how important their role is within the organization and their dedication is exemplary to date. Kudos to all of you! as Ray Catena is the better for having you under their employ and Kudos to Mr. Catena for his fine choice of employees! *Welcome Dan! Thank you for your time. You are truly a fine fit to your position and I am glad to have made your acquaintance. You bring a wealth of great standards, concepts and precepts of service other organizations I dealt with before making my crossover to Audi still do not understand and are completly clueless of. (Thank you Chris!) Ray More

Alex is simply the best. We had to wait 9 months for our custom ordered Q5 PHEV, and when it finally arrived, it wasn't even the right color and it was missing certain confi We had to wait 9 months for our custom ordered Q5 PHEV, and when it finally arrived, it wasn't even the right color and it was missing certain configurations that we did not want to compromise. From Day 1 Alex kept us apprised on the delivery estimates (or in this case, delays!). As you can imagine, we were not happy when Alex called us to say our car is ready but it wasn't actually the car we ordered! Audi delivered a stripped down version of the car we ordered, but they also delivered a car that met *most* of our configurations albeit in a different exterior and interior color. We negotiated a fair price with Alex's GSM (Dennis) and although we are still disappointed we didn't get exactly the car we ordered (not Alex's fault!), we are 110% satisfied with Alex's customer service. He went above and beyond the call of duty, even answering calls and texts on his off days. He added a personal touch by delivering the car to our driveway and demonstrating all the features of our new car. We love Alex and recommend him without hesitation. When you walk into Audi Freehold, ask for him and nobody else! More

Emailed Rob D’Andrea at Ray Catena Audi in Freehold regarding my car , he was at a seminar but emailed me right back and told me he would call the next day to help me. He was true to his word and calle regarding my car , he was at a seminar but emailed me right back and told me he would call the next day to help me. He was true to his word and called so we could discuss what service I needed and helped to schedule it and get me a loaner for when I came in. Rob is a manager who goes above and beyond. I highly recommend Rob and his team . They are all very personable and from the gentleman taking your car in to be worked on by the mechanics to the service agent John who worked with my husband and I on the additional repairs needed. My car and I received excellent service and I will be back for all future repairs needed on my Allroad. Thanks Rob and John my Allroad is running great. More

It was a pleasure working with Alex. Although we waited almost 9 months for our car due to a shortage of chips and parts at the manufacturer, Alex kept us informed throughout the delay. Although we waited almost 9 months for our car due to a shortage of chips and parts at the manufacturer, Alex kept us informed throughout the delay. When the car finally arrived, he checked to make sure everything is in the car as we ordered. More

Alex was great! He was informative and helpful. He made my Audi experience much better than the last one (worked with a previous Audi dealership 3 years ago). Thank He was informative and helpful. He made my Audi experience much better than the last one (worked with a previous Audi dealership 3 years ago). Thank you Alex!! More

It was a pleasure doing business with Alex. He was thorough and professional and went out of his way to meet our needs. The dealership in Freehold was outstanding beyond my expectations. Kudos He was thorough and professional and went out of his way to meet our needs. The dealership in Freehold was outstanding beyond my expectations. Kudos to Brett, Lea and the gentleman who explained all the options. More

This is the second time I’ve tried to make an emergency appointment with this dealership. The first time was for a power steering issue and the most recent, for a convertible top malfunction. I was told th appointment with this dealership. The first time was for a power steering issue and the most recent, for a convertible top malfunction. I was told that the earliest appointment was over a week away and, according to the service manager, the best they could do was take my name and phone number and call me back if there was a cancellation. I told him I couldn’t wait that long and needed my vehicle fixed as soon as possible. There was no offer of an emergency repair or a loaner vehicle. I originally purchased the vehicle from Ray Catena Toms River when the brand actually backed up it’s customer service claims. I’m very disappointed and needless to say I had the vehicle towed to another dealership, Audi of Eatontown, who went out of their way to get my vehicle in for the needed repair. More

The service at Ray Catena Audi in Freehold pretty much exceeds one’s expectations. I think that says everything from one who is very finicky about how her vehicle is handled. Very grateful to Peter, Denis exceeds one’s expectations. I think that says everything from one who is very finicky about how her vehicle is handled. Very grateful to Peter, Denise and the entire service staff for their attention to detail and communication while servicing my car. Thank you! More