Ray Catena Audi of Freehold - Service Center

I would like to thank Rob Dandrea as well as an honorable mention to his great staff for their/his friendly approachable demeanor, attentiveness, politeness and making one feel welcome any time he is approac mention to his great staff for their/his friendly approachable demeanor, attentiveness, politeness and making one feel welcome any time he is approached while servicing a vehicle. Rob listens to any concerns one may have without ever rushing you, his attention to detail is solid. Rob's aim is clearly "complete satisfaction" of his clients, their peace of mind and mechanical longevity of their vehicles. *Industry CSAT calls for a satisfaction "average" of 85% however, Rob always strives for 100% satisfaction which is rare nowadays given my ample experience owning various brands, present age and the many service departments visited over the years! Which many of them in hindsight were a grueling frustrating experience to deal with in comparison to RC. I find Robert very perceptive along with a knack for thorough detail given his acumen in the service domain he operates in with complete aplomb and in depth knowledge on the subject when offering one vehicle maintenance advice. I sincerely feel he is an important asset to my family transport well being and responsible for my wife's satisfaction in owning both of our vehicles free of any worries knowing he is there always a call away to help you no matter what comes up. Ray Catena is the better for having someone of the caliber and disposition of Rob Dandrea in their employ and he is most definitely a great fit for his position not to mention an asset to any Audi dealership he walks in! My advice to Ray Catena is hang on to Rob as long as he wants to remain in this industry! RVG More

After total frustration with another Monmouth County Audi dealer's service, I contacted Audi Customer Support. They gave me 2 other dealers to try. I called each Dealership they provided. First took over a w dealer's service, I contacted Audi Customer Support. They gave me 2 other dealers to try. I called each Dealership they provided. First took over a week to return my calls. Audi of Freehold Service Manager Rob DeAndrea called me the same day and said they would be happy to look at my car and try to solve the issue. I brought my car in to them for service. The tech spent a few hours diagnosing the problem and found it. We had to wait a week for a part from Germany but John Lazzaro my service advisor keep in contact with me and kept my updated. He gave me an estimated cost for the job and it came in at that exact price. The car is now running great and I am thankful for Audi of Freehold. I would never go to another Audi Dealer as this was an Exceptional Service Experience. Great People!!! More

Mike Lopez is awesome thank you for taking care of my service needs for my S8 Audi and being on top of everything your the best !!! Mike provided perfect service and quick response for everything.. service needs for my S8 Audi and being on top of everything your the best !!! Mike provided perfect service and quick response for everything.. More

I brought my 2008 A4 B7 for a complimentary oil change. They did the oil change and I had them change my cabin filter too. They did an excellent job and washed my car too. I would highly recommend them f They did the oil change and I had them change my cabin filter too. They did an excellent job and washed my car too. I would highly recommend them for service. More

Tony helped me with a repair for my 2016 Q5. He made sure the repair was covered by my CPO Warranty, set me up with a loaner vehicle and kept me informed throughout the process. Tony always goes above and b the repair was covered by my CPO Warranty, set me up with a loaner vehicle and kept me informed throughout the process. Tony always goes above and beyond! I have used two other Audi dealerships for service and Ray Catena’s dealership is far superior. More

Took my Audi A6 in with a flat tire and no heat in the cabin. Met Tony who set me up with a loaner car and I was off. Got an update call telling me the heat situation was covered under warranty and that cabin. Met Tony who set me up with a loaner car and I was off. Got an update call telling me the heat situation was covered under warranty and that I could get away with replacing the flat tire and it's mate instead of all four. (44k miles on tires) I did purchase four new tires and had them aligned but was very pleased that Tony came up with a solution to save me money. That is how you build trust with a customer and working with Tony makes me glad I chose to purchase and service my car though Ray Catena Audi in Freehold. More

Tom was absolutely excellent, he meticulously went over numerous vehicle options with me to put me in the best financial, service, and warranty position possible. numerous vehicle options with me to put me in the best financial, service, and warranty position possible. More

Scheduled my 20,000 mile service, was greeted and directed to service consultant, Anthony Bruno. He was friendly and very knowledgeable, had my loaner in record time. I was texted when my vehicle wa directed to service consultant, Anthony Bruno. He was friendly and very knowledgeable, had my loaner in record time. I was texted when my vehicle was ready, and again was quickly taken care of, and out the door quickly. Really nice experience. More

Prompt service, eager to please, knowledgeable about the vehicles, makes sure the job gets done the way the customer wants or better. My car is still running like new. Enough said! vehicles, makes sure the job gets done the way the customer wants or better. My car is still running like new. Enough said! More

Took my 2017 Audi A6 for it's 40K maintenance. I was met at the door, introduced to my service rep Anthony Bruno, went over what would be serviced, got me into my loaner car and I was off. NASCAR pit cre at the door, introduced to my service rep Anthony Bruno, went over what would be serviced, got me into my loaner car and I was off. NASCAR pit crews would be envious. Received several texts giving me real-time updates of progress along with a video from my technician . Picked my car up after work which was washed and vacuumed. The gentleman who sold me the car, Ron Marvo , also stopped by to see how I was doing. Doesn't get much better then that. More